Pros:
Kids club and kid-friendly pool/water play were great. Room was spacious, bed was comfortable, and amenities were provided. There’s also a gym and massage service available.
Cons:
Very poor soundproofing — could hear people talking and laughing from the street. Hotel was under maintenance and felt rundown. Floor felt sticky and not clean, room was stuffy with mosquitoes, and air-conditioning was not cooling even at 18°C. Bathroom was not kid-friendly. Massage was done in a regular hotel room with no music or ambience, making it uncomfortable.
Reception staff were generally friendly, except during check-in. I was asked to provide proof for an issue that was not my mistake, which made the experience unpleasant.
Overall:
Good facilities for kids, but cleanliness, maintenance, air-conditioning, and check-in experience need improvement.
⭐️⭐️⭐️⭐️⭐️ Wonderful Stay at Bintan Pearl Beach Resort!
Our stay at Bintan Pearl Beach Resort was truly excellent! 🌴
Before arriving, we were a bit unsure since the resort is located farther from both ferry terminals — but once we got there, we realized it was absolutely worth it. If you’re looking for a peaceful, relaxing weekend away from the crowds, this place is a hidden gem.
The staff and driver were incredibly warm, helpful, and always ready to assist. We also joined their guided tours, which turned out to be much more affordable and personal compared to online options. The breakfast was delicious and satisfying, adding a great start to each morning.
Overall, we had a wonderful and memorable stay — highly recommended for anyone seeking tranquility and great hospitality in Bintan. 🌺
The hotel is very good. The environment and facilities are very good. The disadvantage is that there is too much silicone oil on the beach. I took a few photos and stepped on the oil. Fortunately, the hotel service was very good. The waiter went to the room to help clean up. We are very satisfied with the service of the hotel! We have lived in villas and beach houses. It is really cozy and relaxing! What I want to suggest in particular is whether Chinese food can be made more delicious, such as hot pot restaurants ... there are too few ingredients ... I hope the hotel can be better and better, because we live in Singapore, we will often go on vacation, and look forward to next time New feeling!