4-Star Hotels in Urubamba

This is the best hotel before or after your Machu Picchu experience! Not only they offered to pick us up at the train station (although it's very close walking distance), they also offered to send our luggages to the train station on our way out upon check out so we could enjoy Aguas Calientes activities without dragging around our luggages. Everyone working there was exceptionally kind, and answered our questions and requests very promptly. We so appreciated our lovely welcome plate left in the room, too! Breakfast (included) was amazing as well. The building is right by the river, and we enjoyed the view as well as the sound of the river flow from our room. Highly recommended! We would totally go back to this hotel and stay again next time.

四星级水准，点赞。房间宽敞整洁。早饭好吃。Excellent stay with clean rooms, comfortable bed, friendly staff, smooth check-in, good breakfast, quiet environment, reliable WiFi, convenient location, great value, would gladly return again in future visits for sure.

Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service. The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out). They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.

Overall a nice stay however we arrived late and there was nobody in the check in area. Took us a long time to check in as we had to wait in the dark

The location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.