5-Star Hotels in Luoyang

This hotel is excellent, truly deserving its place on this year's Black Pearl Guide. It's perfectly located right outside the main entrance of the Longmen Grottoes, just a few minutes' walk to the scenic area, and very convenient for reaching the high-speed train station or the city center. The surrounding area features Longmen Ancient Street, offering plenty of dining and shopping options. The hotel itself has a fantastic design, making it very photogenic. What's even better is the attractive price – the value for money is outstanding; I doubt you'll find a better deal on the entire Black Pearl list.

I rarely leave reviews, but this time I just had to because the hotel was so exceptional, and I didn't want the hard work of all the staff to go unnoticed. I stayed for four days, and the room was incredibly comfortable, spacious, clean, and beautiful. But beyond the room's comfort, the service truly provided an overwhelming amount of emotional value. 👍 The complimentary pick-up and drop-off service was fantastic. The driver was formally dressed, neat, and proactively helped us with all our luggage. The car was also spotless, and everyone received a wet towel and a bottle of mineral water upon entering. The attention to detail in their service was outstanding. The front desk staff were incredibly enthusiastic and diligent. Every day, they offered a free selection of snacks, beverages, ice cream, and tea bags. Whenever we had questions, they answered with genuine warmth and enthusiasm, and even gave us various small gifts, which was a delightful surprise. The housekeeping service was absolutely unparalleled; it made you feel like royalty (like even the emperor would bow to you! 😂). All the housekeeping ladies not only fulfilled every request but also proactively anticipated our needs. For example, when they saw my glasses on the table, a housekeeping attendant proactively brought an eyeglass case. When they noticed we had a lot of clothes, a lady would bring a drying rack. And when they saw our cosmetics scattered on the table, another lady brought two small cosmetic bags to help us organize and carry them more conveniently. The breakfast buffet offered a wide variety of delicious options, with a comprehensive selection of Chinese and Western, hot and cold dishes. The restaurant staff would also proactively and randomly ask guests daily, 'How was your rest last night? Do you have any suggestions for improvement?' If they saw a guest carrying too many plates, they would offer to help carry them back to the table. For dishes that took a few minutes to prepare, they would ask for the table number and deliver them. If you didn't want to go downstairs for breakfast, they could even deliver it to your room. The parking attendant was also amazing, helping with parking, moving cars, and safekeeping keys. Whenever you parked, the attendant was always there, truly providing constant assistance. 😂 Across every service, there were so many instances of such proactive service that it truly deserves the highest praise.

My stay at the Novotel Luoyang Haode left a wonderful impression. It was clear that the hotel puts a lot of thought into its service and details. The lobby immediately offered a comfortable and relaxing atmosphere, and the front desk staff were professional and kind, making the check-in process smooth and efficient. The guest rooms were meticulously cleaned, and the hygiene was reassuring. The mattress was incredibly comfortable, helping to alleviate the fatigue from days of sightseeing. The breakfast not only offered a wide variety of options but also included many local Luoyang delicacies, allowing guests to savor regional flavors. The hotel facilities were well-maintained, and staff members like Ivy always greeted me proactively when passing by, offering sincere and unforced service. Overall, I couldn't find any faults with anything; it's definitely a top choice for accommodation when traveling to Luoyang.

The overall environment is pretty good, and the breakfast at 68 is reasonably priced. The room had water and 4 complimentary drinks. The room itself was quite nice, and the staff were friendly. However, because the hotel is so large, finding the elevators was confusing. The map provided wasn't very clear. There should be more recognizable signs on the walls indicating room numbers and elevator directions. A concerning incident was when I couldn't find an elevator after walking around for a long time, so I decided to take the stairs down. To my surprise, the door on the first floor was locked. I had to go back up to the second floor to find an elevator. For safety, how can the bottom door of a fire escape be locked?

As a frequent business traveler, my main requirement for a hotel is cleanliness. However, this hotel exceeded my expectations. The location is great, close to the subway, making it very convenient to get to client meetings. The room is spacious, the desk is large enough, and the internet speed is stable – I never dropped out of a meeting. The mattress is a King Koil, so I slept soundly and woke up refreshed. The breakfast spread is diverse, with freshly cooked beef soup and rice noodles, which really energized me for the day. The front desk staff were efficient, check-out was quick, and they even gave me a small gift. There's a mall and supermarket right next door, which is handy for shopping. Staying here for business travel is truly hassle-free.

Stayed in an Executive Room with breakfast and lounge access, and it was great value for money. The lounge has a lovely ambiance. The afternoon tea offers a simple selection of fruits and soft drinks, and the happy hour light bites are substantial enough. They also have a good variety of alcoholic beverages. Breakfast, served on the first floor, was also quite tasty.

Huge thanks to Karen, the Front Office Manager, for helping us get a room upgrade and planning our itinerary in advance. The concierge was super friendly, greeting us warmly and assisting with our luggage. The lovely lady at check-in thoughtfully offered us hot drinks, and Vivian at the front desk even gave us a kind reminder and some water for our journey when we were heading out. We really appreciate it! Our room was spacious, clean, and comfortable, and the housekeeping staff on our floor were so attentive. They noticed we'd run out of water, left a sweet note, and brought extra bottles, which made our Christmas feel incredibly warm and special.

Luoyang is truly a city you won't want to leave once you've arrived! So many museums to explore, endless beautiful sights to see. I stayed here for all 4 days of my trip, and the hotel was fully equipped, with excellent service and a fantastic location. It's far enough from the noisy city center but still conveniently close to the attractions – a taxi to any major scenic spot never cost more than 15 yuan. I'll definitely choose to stay here again on my next visit!

Beautiful hotel with a fantastic breakfast. We were a little frustrated at check in as we had paid for a more expensive room that wasn't ready on time so they tried to give us a lower end room under the false claim that it was an upgrade when it was in fact a downgrade. Additionally the pool was a public one located off site from the hotel. It was a nice facility but it would have been good to know as I almost went in my bathrobe which would have been an awkward walk around the block. With this minor issues we still had a nice and enjoyable stay.

I chose Hilton for this trip because my companion suddenly fell ill, and we decided to pick a better hotel to ensure a good rest. I was also drawn to the Hilton brand's service. At 600 RMB/night, the off-season rate wasn't cheap, but the experience was far from pleasant. First, during check-in, my companion is female. The front desk only consulted me and didn't confirm anything with her. When the hotel proposed a room change, she clearly agreed, but the front desk kept ignoring her and insisted that I (a male) state my position before they seemingly 'heard' our opinion. What does it mean when two people are at the front desk, but the staff only speaks to me? Furthermore, from a service perspective, shouldn't many things prioritize a woman's wishes? It's the same in catering and hospitality; where do you find women being ignored throughout? We are here to receive service, and every guest is an independent individual with the right to express their needs. The female guest spoke several times when asked for opinions, but no one listened. Why does such obvious gender-based preferential treatment exist at the front desk of a high-end hotel? At the time, my female companion just thought she was overthinking it. However, later, after checking into the room, when trying to log in to the internet, she found that her identity information couldn't connect. We checked in together, and in the end, she even had to use my information (male) to get online. These two incidents combined further amplified the feeling of being forcibly deliberated from a 'male-centric' perspective. Then, returning from an outing in the evening, we had just entered the room at 11 PM. Five minutes later, someone suddenly knocked on the door. We were both surprised. Opening the door, it was a housekeeping staff member with three pairs of slippers, saying they were 'to replenish' ours. We were bewildered and felt intruded upon because a hotel room is a private space. A staff member knocking on the door late at night, and us being unable to verify their identity, felt somewhat unsafe. It might be okay if there's a man in the room, but what if there's only a woman? Who would dare open the door? What if we had just arrived and were showering or changing clothes and inconvenient? Moreover, the hotel clearly has robot delivery services, so there's no need for a person to deliver things, right? It's hard not to feel 'tested' here, as if they were looking for an excuse to check things out. Even if we give them the benefit of the doubt, delivering two or four pairs would be more reasonable. If you put yourself in our shoes, delivering three pairs just feels like a makeshift excuse. Of course, we communicated these three incidents to the hotel, and they provided corresponding explanations. We won't argue whether they were true or not here; we can only say that the hotel's compensation showed sincerity. However, the psychological damage has already been done. The purpose of coming out to travel was to relax, but these successive incidents ruined our mood. What's the point of clarifying misunderstandings and offering compensation later? Service is an industry that requires immediate feedback; you can't always think about making up for it with gifts or services later. Of course, as a large hotel, Hilton's hardware facilities are excellent. The decor is new, and the amenities are complete, especially the wellness facilities, which are quite advanced: the aquatic area has an external circulation constant-temperature pool, hot springs, and a sauna room, and the ground floor has a gym. These aspects are very professional and provide a comfortable experience. The breakfast restaurant staff were responsible and had a good attitude. They offered many local specialty foods, such as Hu La Tang (spicy soup), beef soup with shredded pancakes, etc. Freshly cooked items were delivered to your table, which showed great dedication to service. The desserts, bread, and cakes were also delicious and comparable to well-known bakeries outside. Upon our departure, they also provided two distinctive eye masks as complimentary souvenirs. Overall, the other aspects of the service were befitting of a high-end hotel. This unpleasant experience reflects dissatisfaction with the hotel's own operational training, not against any specific employee. I hope the hotel can pay attention to these details, at least not to discriminate based on gender when dealing with customers, not to assume that a male-female pairing automatically means the male dominates the conversation, and not to make guests feel offended. The Mid-Autumn Festival and National Day holidays are approaching, which is a peak travel season. If off-season service already makes guests feel neglected and disrespected, then there might be even more complaints during the busy season.