5-Star Hotels in Malay

Airport transfers to and from Cardiff were seamless. After exiting the arrivals hall, turn right into the covered corridor and wait for your arrival with a sign. The service was very attentive; every staff member greeted us proactively. Room service was available. The room was fantastic, with toilets and showers on both floors, and a small outdoor pool. However! A word of caution: this room type is on the third floor, and there is no elevator. Traveling with elderly people should be approached with caution. Climbing stairs every day is exhausting, and they may not want to leave the house.

The service at Shangri-La is incredibly thoughtful, and they respond to emails very quickly. This time, they even provided a dedicated shuttle service. The overall experience was wonderful, and the location is excellent – perfect for a quiet and relaxing stay!

We didn't regret choosing this hotel for our honeymoon. The service was excellent, and the breakfasts were magnificent with a sea view. The infinity pool was a special luxury. The beach near the hotel is well-maintained with beautiful palm trees; we could compare it with neighboring hotels while walking along the shore. There are massage services and shops close to the hotel. The room itself is spacious, and the cleaning service is good. Overall, I recommend this hotel. We took the hotel transfer to and from the airport. We were met and quickly taken by speedboat, and our luggage was carried for us.

We really enjoyed our stay at Acqua. It’s located slightly away from the hustle and bustle of Station 1/2 beach so it’s lovely and quiet, but it’s still really close to everything (~5min trike ride). Service and staff at the hotel are exceptional. Everything is kept clean and neat at all times. The only minor downside is the beach - I wish the algae wasn’t coming quite so close to the shore to allow for a swim. We just ended up going to the other side of the island most days. Highly recommend pool in the afternoon - it gets nice and shaded after ~4pm. Overall, super happy with our stay.

We have originally booked a west premier king with the view of the hallway/ next hotel. Upon reaching the hotel, we have asked the conceirge for a room with a pool view. Luckily they have the Room 445 available and topped up 5,190/night on the current booking to get our room upgrade. They let us checked in early, but the room once we entered still got sand inside the bedsheets. 🥹 This is our 2nd time in this hotel, we just missed the cleanliness during their soft opening, welcome drinks and the band once you arrived on the hotel, but as we informed the staff during check out, they have given us the *goodbye* drink. 😅 We have availed the Landtransfer also, everything is okay aside for the we go and wait for 20mins for the speedboat to come in the public terminal. We catch a red eye flight and this is really tiring considering we have a baby with us. Still enjoyed the stay, hoping to get the same treatment during our first stay with Mandarin.