Suzhou Shantang Street UrCove by Hyatt Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Suzhou

Suzhou Shantang Street UrCove by Hyatt Hotel

Opened in 2024
No. 345 Changxu Road, Gusu District, Suzhou, Jiangsu, China
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hotel overview picture
Last booked 18 mins ago on our site
Highlights
Delicious breakfast
Ideal location
Newly opened
Free parking
Newly renovated
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Amenities
Luggage StorageFree
Languages Spoken at Front Desk
Translation tools available
Robot Service
Private parkingFree
Café
Fitness RoomFree
Wi-Fi in Public AreasFree
All Amenities
Property Description
The hotel is located at 345 Changxu Road, Gusu District, Suzhou, close to Shantang Street and just 2 km from Guanqian Street in the city centre. The hotel is a member of the Hyatt Group (UrCove by HYATT) brand, with friendly service, to bring guests comfortable, relaxed and pleasant travel experience. The hotel has 265 rooms of various types, in addition to amenities such as smart robot delivery, a cafeteria, a 24-hour gym, and a laundry room. Creative Space is located in the lobby on the ground floor: enjoy the coffee light, Chinese cuisine, special craft beer and selection of French red wine that Creative Space has prepared for you to meet your business and leisure needs, so you can enjoy every moment of your life. The square guide desk checks in, brings customers closer to each other, provides accessible communication, and provides guests with a comfortable, relaxing and enjoyable travel experience with friendly and attentive service. UrCove by Hyatt Suzhou Shantang Street has 265 rooms, including double-bed, large-bed, family apartments, executive suites and other characteristic room types. Use reasonable space distribution and heating and cooling to create a comfortable and relaxing stay experience for guests. The hotel has 265 various rooms with 7 different types of room, using five-star carnations-grade bedding, a Mini Bar with a coffee machine + capsule coffee, smart toilets and smart voice control. The spacious bathrooms are designed to be wet-dry, with Hyatt's European verbena herb toiletries and Japanese Ora2 dental appliances. In addition, the hotel also offers intelligent robot delivery. All rooms are equipped with high-speed internet, whether the standard room, courtyard or suite, so you can enjoy your comfort and pleasure. Hyatt standard breakfast and more than 130 healthy selections are provided to energize your body for another journey. Long time breakfast and take away packages are available for you to enjoy our delicious treats on the journey. UrCove restaurant and café bar offers freshly ground coffee proudly provided by Peet’s as well as light food, crafted beer, selected house wine from France. Top of the hotel at Suzhou Shantang Street - West Restaurant. Overlook the beautiful city of Suzhou and enjoy delicious Western food. There is not only a huge public area, but also separate private boxes; It can meet both team buffet needs and small private gatherings The hotel multifunctional hall can be arranged differently according to the content and the number of people, suitable for hosting different types of banquet and conference activities. The conference hall is equipped with professional audio-visual equipment, perfectly functioning and excellent service, providing kind service and thoughtful arrangements for your business negotiations and social banquets. GYM FLOOR:7F LAUNDRY FLOOR:7F At Urcove, all the services and facilities are designed to allow guests to spend the least amount of energy and achieve the most convenience. 24-hour laundromat, gym... Sophisticated smart modern devices and human management designs are uniquely designed to provide guests with friendly service at all times. UrCove by Hyatt Suzhou Shantang Street No.345 Changxu Road, Gusu District, Suzhou, Jiangsu Province, China 电话 T+0512 65588888
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9.3/10
Very Good
Clean room n friendly staffs, never fail to attend to my request. highly recommended 👍👍👍
All 996 Reviews
Surroundings
Metro: Shi Lu
(350m)
Metro: Guangjinanlu
(860m)
Airport: Sunan Shuofang International Airport
(37.6 km)
Train: Suzhou Railway Station
(3.2 km)
Train: Suzhou Industrial Park Railway Station
(13.3 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe 2-bed Room
4

Deluxe 2-bed Room

2 Single bed
38-40m² | Floor: 19-27
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
Family Friendly Room (Double Bed) (Tv, Fridge)
14

Family Friendly Room (Double Bed) (Tv, Fridge)

1 King bed
49m² | Floor: 25
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Room Details
Check Availability
Executive Deluxe Suite (Tv, Fridge)
12

Executive Deluxe Suite (Tv, Fridge)

1 King bed
72m² | Floor: 27-28
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Room Details
Check Availability
Family Friendly Room (Double Bed) (Tv, Fridge)
8

Family Friendly Room (Double Bed) (Tv, Fridge)

1 King bed
49m² | Floor: 25
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Room Details
Check Availability
Gusu Style Executive City-View Double Bed Room [Sealy Mattress + TV Projection + Fridge]
4

Gusu Style Executive City-View Double Bed Room [Sealy Mattress + TV Projection + Fridge]

1 King bed
38-40m² | Floor: 19-28
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
Superior Queen Room
4

Superior Queen Room

1 King bed
35-38m² | Floor: 9-26
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
Deluxe Queen Room
5

Deluxe Queen Room

1 King bed
38-40m² | Floor: 9-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
Superior 2-bed Room
5

Superior 2-bed Room

2 Single bed
35-38m² | Floor: 9-18
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Minibar
Room Details
Check Availability
Yi Fei Executive Suite (Sealy Mattress + TV Casting + Smart Guest Control + Mini Fridge)
8

Yi Fei Executive Suite (Sealy Mattress + TV Casting + Smart Guest Control + Mini Fridge)

1 King bed
62m² | Floor: 27
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Daily Housekeeping
Room Details
Check Availability
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Guest Reviews

9.3/10
Very Good
996 reviews
Verified Reviews
  • Cleanliness9.5
  • Amenities9.3
  • Location9.5
  • Service9.1
Average for similar properties in Suzhou
Most Mentioned
O‍n‍g‍8‍3‍1‍k‍a‍r‍e‍n
May 3, 2025
A big thank you to UrCove Suzhou! Loving the overall service provided by the hotel staff, they are really helpful and made our family trip so easy. Great location and excellent cleanliness. Special shoutout to Yan Ling (彦玲) and Eric for giving us such wonderful memories and making us feel so loved while we’re away from our home country. Highly recommended to all! Cheers!
A‍d‍e‍l‍y‍n‍
April 6, 2025
Stayed in Yifeng Hotel in Nanjing and decided to choose the same due to their service attitude. As expected, their hospitality is the same as the staffs in Nanjing, first I was given a warm welcome; then a free upgrade of room despite being a solo traveller. As an OCD person, I am very particular about cleanliness and the room was sparkling clean without any unpleasant smell (regardless cigarette or sewage). Hotel is equipped with AI helper Xiaodu which helps with simple commands, you can also project your screen to the TV. Wifi was not too stable though. The only con about the hotel is that it has centralised aircon, my room was at 31°C and literally sweating in sleep. The only solution available was to open the window to allow some airflow. In general, still 5 star for this hotel.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 6, 2025
We had an awesome 3 days 2 nights stay at Ur Cove hotel. The hotel staffs are friendly and helpful. They even upgrade our rooms which was so unexpected and grateful. The rooms are clean, comfortable and spacious accommodated with digital room control system which was so convenient. The buffet breakfast provide variates of choice including local cuisine and western, which taste great! Me and my family would definitely return to this hotel again.
U‍n‍t‍a‍m‍e‍d‍F‍o‍o‍t‍p‍r‍i‍n‍t‍s
January 12, 2025
The hotel is located very close to Shantang street. The laundry room doesn’t have a seating area, messy and give you uncomfortable feeling. During one wash, I suspected that the laundry detergent has run out. Unlike previous wash, there was no foam after 10 minutes. Informed a hotel staff whom happened to be there. Instead received unfriendly and unhelpful response. I had to re-wash after the cycle was over. I added my own laundry detergent. The elevator carpet has a stench. It was revolting! The management might as well remove it. Leave it without a carpet. We were upgraded to a junior suite. It’s spacious and well designed. But pantry area is a bit dusty. Coat brush, shoe mitt and shoe horn were not provided. The hot water (for bathing) is inconsistent. Hot water suddenly cut off (within 3 seconds) a few times. This is unacceptable during winter; to say the least. Breakfast spread is average but I like the noodles soup, wanton soup as well as the soy milk; all 3 mentioned are tasty.
N‍g‍o‍c‍ ‍L‍i‍n‍h
June 2, 2025
It's perfect for families. We have enjoyed our stay. The location is really closed to Shangtang Old Street. Highly recommend!
T‍i‍a‍n‍ ‍J‍o‍o
October 30, 2024
Clean room n friendly staffs, never fail to attend to my request. highly recommended 👍👍👍
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 27, 2024
Newly renovated, very clean, big room size, excellent service
M‍e‍i‍ ‍F‍e‍n
January 6, 2025
New hotel in a very convenient location. 5min walk to Shi Lu metro station, 10min walk to Shantang Jie. Room and toilet was huge. We got a king bed which was huge and comfy. Even in winter, you can adjust the temp to have aircon or heater. Window can be slightly open so room is ventilated. Smart toilet bowl was a joy. Level 7 laundry room was good to use though it can be quite b just as they have only 3 washing machines and 3 dryers. Breakfast was pretty good range though the dishes were the same everyday. All the staff we had contact with were very helpful and friendly. Definitely a great hotel.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 29, 2024
very wonderful trip especially thanks to Nina (receptionist). with her help and friendly we really enjoyed suzhou, wuxi dan others places. she is the best. still contact whenever we need although she's not on duty. excellent jobs. we will come and stay again.

Services & Amenities

Café
Fitness Room
Bar
Tea Room
Restaurant
Multi-Function Room
Restaurant
Restaurant
Style: Buffet
Business hours: [Mon - Sun] 07:00-10:00
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking. Limited parking spaces Reservation not possible
Business Services
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Health & Wellness
Activities
Cleaning Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds cannot be added.

Breakfast
TypeWestern
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.4m in height
CNY 50.00 (approx. £5.14) per person
Children over 1.4m in height
CNY 99.00 (approx. £10.18) per person
Adult
Buffet:CNY 99.00 (approx. £10.18) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositNo deposit required by the property

Pets
Pets are not allowed

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description

  • Opened: 2024
  • Number of Rooms: 265
The hotel is located at 345 Changxu Road, Gusu District, Suzhou, close to Shantang Street and just 2 km from Guanqian Street in the city centre. The hotel is a member of the Hyatt Group (UrCove by HYATT) brand, with friendly service, to bring guests comfortable, relaxed and pleasant travel experience. The hotel has 265 rooms of various types, in addition to amenities such as smart robot delivery, a cafeteria, a 24-hour gym, and a laundry room. Creative Space is located in the lobby on the ground floor: enjoy the coffee light, Chinese cuisine, special craft beer and selection of French red wine that Creative Space has prepared for you to meet your business and leisure needs, so you can enjoy every moment of your life. The square guide desk checks in, brings customers closer to each other, provides accessible communication, and provides guests with a comfortable, relaxing and enjoyable travel experience with friendly and attentive service. UrCove by Hyatt Suzhou Shantang Street has 265 rooms, including double-bed, large-bed, family apartments, executive suites and other characteristic room types. Use reasonable space distribution and heating and cooling to create a comfortable and relaxing stay experience for guests. The hotel has 265 various rooms with 7 different types of room, using five-star carnations-grade bedding, a Mini Bar with a coffee machine + capsule coffee, smart toilets and smart voice control. The spacious bathrooms are designed to be wet-dry, with Hyatt's European verbena herb toiletries and Japanese Ora2 dental appliances. In addition, the hotel also offers intelligent robot delivery. All rooms are equipped with high-speed internet, whether the standard room, courtyard or suite, so you can enjoy your comfort and pleasure. Hyatt standard breakfast and more than 130 healthy selections are provided to energize your body for another journey. Long time breakfast and take away packages are available for you to enjoy our delicious treats on the journey. UrCove restaurant and café bar offers freshly ground coffee proudly provided by Peet’s as well as light food, crafted beer, selected house wine from France. Top of the hotel at Suzhou Shantang Street - West Restaurant. Overlook the beautiful city of Suzhou and enjoy delicious Western food. There is not only a huge public area, but also separate private boxes; It can meet both team buffet needs and small private gatherings The hotel multifunctional hall can be arranged differently according to the content and the number of people, suitable for hosting different types of banquet and conference activities. The conference hall is equipped with professional audio-visual equipment, perfectly functioning and excellent service, providing kind service and thoughtful arrangements for your business negotiations and social banquets. GYM FLOOR:7F LAUNDRY FLOOR:7F At Urcove, all the services and facilities are designed to allow guests to spend the least amount of energy and achieve the most convenience. 24-hour laundromat, gym... Sophisticated smart modern devices and human management designs are uniquely designed to provide guests with friendly service at all times. UrCove by Hyatt Suzhou Shantang Street No.345 Changxu Road, Gusu District, Suzhou, Jiangsu Province, China 电话 T+0512 65588888

Frequently Asked Questions

What are some things to do near Suzhou Shantang Street UrCove by Hyatt Hotel?

You can visit the following landmarks near Suzhou Shantang Street UrCove by Hyatt Hotel: Suzhou Ancient Canal Cruise (Shantang Street Baijuyi Wharf), 590m from your search (straight-line distance).

What amenities and services does Suzhou Shantang Street UrCove by Hyatt Hotel have?

Suzhou Shantang Street UrCove by Hyatt Hotel has the following amenities and services: Guest Laundry.

Does Suzhou Shantang Street UrCove by Hyatt Hotel have a swimming pool?

No, Suzhou Shantang Street UrCove by Hyatt Hotel doesn't have a pool.

Does Suzhou Shantang Street UrCove by Hyatt Hotel provide breakfast?

Yes, guests at Suzhou Shantang Street UrCove by Hyatt Hotel can enjoy breakfast during their stay. Breakfast option(s): Western.

Are pets allowed at Suzhou Shantang Street UrCove by Hyatt Hotel?

Unfortunately, pets are not allowed at Suzhou Shantang Street UrCove by Hyatt Hotel.

What are the check-in and check-out times at Suzhou Shantang Street UrCove by Hyatt Hotel?

The check-in time at Suzhou Shantang Street UrCove by Hyatt Hotel is 15:00 and the check-out time is 12:00.

Which airport is closest to Suzhou Shantang Street UrCove by Hyatt Hotel?

Sunan Shuofang International Airport is the closest airport to Suzhou Shantang Street UrCove by Hyatt Hotel, and it is about 40 mins from hotel by car (37.6 km).

How much does it cost to stay at Suzhou Shantang Street UrCove by Hyatt Hotel?

Prices at Suzhou Shantang Street UrCove by Hyatt Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

About This Property

Nearest AirportSunan Shuofang International Airport
Distance to Airport38.31KM
Nearest Train StationSuzhou Industrial Park Railway Station
Distance to Train Station13.25KM
Nearest Metro StationShi Lu
Distance to Metro Station0.58KM
Average Price FromGBP87
Hotel Star Rating4