Phoenix International Serviced Apartment

Phoenix International Serviced Apartment Reviews

Phoenix International Serviced Apartment

No.80 Xingdu Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215021, ChinaView Hotel Details
Phoenix International Serviced Apartment
Phoenix International Serviced ApartmentPhoenix International Serviced ApartmentPhoenix International Serviced Apartment
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Guest Reviews of Phoenix International Serviced Apartment

9.3/10
Very Good
544 review
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.3
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All reviews(544)
Positive reviews(532)
Reviews with photos/video(199)
Awesome amenities(119)
Large rooms(105)
Easy to get around(76)
Close to metro(50)
Convenient for shopping(34)
Perfect for business trips(32)
Many amenities(32)
Loved the night views(19)
Negative reviews(12)
Guest User
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 26, 2025
What yous see at property photo, the same you see inside the room, Very appreciate it! Grete quality!
Response from Property: 【24小時貼心管家服務】【近金雞湖蘇州中心】【觀音樂噴泉】【近觀前街平江路】【近蘇州火車站】【蘇州工業園區】【舉步即達東方之門/金雞湖景區】【地鐵上蓋】尊敬的賓客:您好!非常感謝您選擇入住本酒店並留下如此熱忱的評價!您對入住體驗的高度認可,讓全體員工倍感榮幸與振奮。已將您的評價錄入賓客關懷系統,下次入住前可提前聯繫我們 為您預留心儀房型,開好空調,舒適入住。全體員工期待與您再次相遇,願每一次入住都能成為您旅途中的温暖記憶。順祝事業順遂,萬事如意。
ALEX-888
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 14, 2025
We were here in July 2025 with family, my wife and two small daughters were satisfied.
Response from Property: 【24小時貼心管家服務】【近金雞湖蘇州中心】【近觀前街平江路】【近蘇州火車站】【蘇州工業園區】【舉步即達東方之門/金雞湖景區】【地鐵上蓋】尊敬的賓客:您好!非常感謝您選擇入住本酒店並留下如此熱忱的評價!您對入住體驗的高度認可,讓全體員工倍感榮幸與振奮。已將您的評價錄入賓客關懷系統,下次入住前可提前聯繫我們 為您預留心儀房型,開好空調,舒適入住。全體員工期待與您再次相遇,願每一次入住都能成為您旅途中的温暖記憶。順祝事業順遂,萬事如意。
JUDE06
Stayed in Apr 2025
Couple
16 review
7.5/10
Posted on May 5, 2025
It was good, but need more clean . We got itchy skin . Maybe because its old. But the reception is good very fast . And we saw baby cockroach. And already have hair in the shower area . . More clean and fix the floor in the shower are it was broken .
Response from Property: 尊敬的賓客您好,非常感謝您選擇鳳凰國際公寓酒店,此次入住沒能得到你的滿意,我們深感歉意。希望有機會能與你有更多的溝通與交流,給我們提出更多寶貴建議。我們會細緻的做好每一個服務環節,不辜負您對酒店寄予的厚望。
Guest User
Stayed in Jun 2024
Family
6 review
9.5/10
Amazing
Posted on Jul 25, 2024
It was a very good hotel, the rooms were pretty big and the view was beautiful. Very close to 东方之门 and to the metro, we recommend!
6/7
Response from Property: Dear guest! Thank you for staying at Suzhou Phoenix Apartment and your five-star praise. Your satisfaction and support are our driving force for continuous progress. All our staff sincerely welcome your next stay and hope to bring you a better stay experience as always. Thank you.
JEL17A
Stayed in Nov 2024
Family
3 review
9.0/10
Great
Posted on Jan 7, 2025
Location is very good in the city, room very large host very nice, the only problem was key lift only 2 and room key only 1 for 5 of us is not enough😄 minimum 3 room key for 5 people but overall quite satisfying
Response from Property: Dear guest! Thank you for staying at Suzhou Phoenix Apartment and for your five-star praise. Your satisfaction and support are our driving force for continuous progress. All our staff sincerely welcome you to stay with us next time and hope to bring you a better stay experience as always. Thank you.
josephchazarreta1
Stayed in Sep 2024
Travelling with friends
3 review
10/10
Outstanding
Posted on Oct 21, 2024
Great place to stay in Suzhou!  Perfect location, helpful host and very comfortable room with an amazing view.  10/10!
Response from Property: Dear guest! Thank you for staying at Suzhou Phoenix Apartment. Thank you for your five-star review. Your satisfaction and support are the driving force for us to keep moving forward. All our staff sincerely welcome your next stay and hope to bring you a better stay as always. Experience, thank you
Anonymous User
Stayed in Feb 2024
Travelling with friends
7 review
6.0/10
Posted on Apr 3, 2024
Budget stay with basic amenities. Bed is super hard and not comfortable. Washing machine provided without dryer. Was not given lif access card upon check in received it the next day.
Response from Property: Dear customer, thank you for choosing to stay in our hotel. We express our sincerest apologies for your dissatisfaction during your stay. We will make timely improvements to ensure that you and other guests' stay experience becomes more pleasant and comfortable. I wish you a happy life.
Guest User
Stayed in Oct 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Nov 11, 2025
Very good
Response from Property: 【24小時管家服務】【舉步即達東方之門/金雞湖景區】【觀音樂噴泉】【近觀前街平江路】【近蘇州火車站】【蘇州工業園區】【地鐵上蓋】尊敬的賓客,您好!感謝您入住鳳凰國際公寓,酒店門口步行2分鐘就是蘇州地鐵1號線(星海廣場站),出行特別方便~酒店樓下B1或者1-5樓即是一條美食街,火鍋 串串 烤肉 麪條 餛燉選擇眾多,是旅遊最佳選擇吆~熱切期待您的再次光臨~
Leticia Voon
Stayed in Mar 2024
Family
3 review
7.5/10
Posted on Jul 10, 2024
Cleanliness can be improve more!
Response from Property: 尊敬的賓客你好,很抱歉為你帶來不太好的體驗,我們一定會加強對房間衞生的標準,對保潔阿姨進行培訓,提高業務技能和衞生標準,感謝在成長的道路上一路有你的監督和支持,期待您的再次入住見證我們的提升,祝我
M493482****
Stayed in Sep 2023
Business traveller
20 review
10/10
Outstanding
Posted on Oct 17, 2023
Haibucuo tinghao
Response from Property: 希望您的每次到來都可以在這裏得到家的温馨,因為相遇,所以歡喜!
M659981****
Stayed in Jul 2025
Travelling with friends
6 review
10/10
Outstanding
Posted on Sep 6, 2025
I was very satisfied with the room. The details were well done. There was a disposable toilet seat and a sterilizer, which was really friendly to someone like me who has a little bit of a clean freak thing. I could also do laundry and cook. The clothes drying rack and clothes hanger were all in the cabinet. The bowls, plates, and pots were all prepared. It must be 100 points. I give this hotel a thumbs up. I like it.
Original textTranslated by Google
Response from Property: [24-hour butler service] [Adjacent to Suzhou Center and Oriental Gate] Dear guests, hello! Thank you for staying at Phoenix International Apartments. Suzhou Metro Line 1 (Xinghai Square Station) is just a 2-minute walk from the hotel entrance, making travel very convenient. Downstairs, on B1 or floors 1-5, there's a food court with a wide selection of hot pot, skewers, barbecue, noodles, and wonton stews. It's the perfect choice for travelers. We look forward to seeing you again!
M783747****
Stayed in Jul 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Sep 1, 2025
We booked a room with a view, and the night view was stunning. The room was well-insulated and quiet. The location is perfect, close to various attractions. Transportation is convenient, and nearby restaurants, bars, and entertainment options are all within easy reach. The front desk staff was friendly and helpful, and check-in was quick. The room was clean and tidy, with all the amenities. The bedding was comfortable, and I slept soundly. The internet was also fast. It was excellent value for money. The room was not only spacious and bright, but also equipped with a smart toilet, which instantly enhanced the experience. The toiletries were from a well-known brand and smelled great. The curtains provided perfect blackout protection, and I slept soundly until I woke up naturally. It was a very satisfying stay.
Original textTranslated by Google
Response from Property: [24-hour butler service] [Adjacent to Suzhou Center and Oriental Gate] Dear guests, hello! Thank you for staying at Phoenix International Apartments. Suzhou Metro Line 1 (Xinghai Square Station) is just a 2-minute walk from the hotel entrance, making travel very convenient. Downstairs, on B1 or floors 1-5, there's a food court with a wide selection of hot pot, skewers, barbecue, noodles, and wonton stews. It's the perfect choice for travelers. We look forward to seeing you again!
M520600****
Stayed in Jul 2025
Business traveller
1 review
10/10
Outstanding
Posted on Aug 22, 2025
The room is very nice, with convenient access to the subway and taxis. There are also many places to eat downstairs, with various restaurants. I was able to catch a concert at Jinji Lake recently, which was a 10-minute walk away. The room has a washing machine with dryer and a clothes drying rack. The facilities are quite complete, and there is also a hanging iron available. It was a very good accommodation experience.
Original textTranslated by Google
Response from Property: [24-hour butler service] [Adjacent to Suzhou Center and Oriental Gate] Dear guests, hello! Thank you for staying at Phoenix International Apartments. Suzhou Metro Line 1 (Xinghai Square Station) is just a 2-minute walk from the hotel entrance, making travel very convenient. Downstairs, on B1 or floors 1-5, there's a food court with a wide selection of hot pot, skewers, barbecue, noodles, and wonton stews. It's the perfect choice for travelers. We look forward to seeing you again!
M782143****
Stayed in Jul 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Aug 21, 2025
Very satisfactory hotel, the room is large and clean, with floor-to-ceiling windows. The room is equipped with a clothes drying rack and clothes hanger or you can dry clothes directly. In addition to the building, there is a large lawn where you can take a walk. There is also a large park, which is very convenient. The children also like it.
Original textTranslated by Google
Response from Property: [24-hour butler service] [Adjacent to Suzhou Center and Oriental Gate] Dear guests, hello! Thank you for staying at Phoenix International Apartments. Suzhou Metro Line 1 (Xinghai Square Station) is just a 2-minute walk from the hotel entrance, making travel very convenient. Downstairs, on B1 or floors 1-5, there's a food court with a wide selection of hot pot, skewers, barbecue, noodles, and wonton stews. It's the perfect choice for travelers. We look forward to seeing you again!
M2aug7bdt****
Stayed in Jul 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 11, 2025
I have to come to Suzhou on business every month, so I want to find a room where I can do laundry. I've stayed at Citadines before and it was pretty good, so I'd like to try another one this time. This apartment is even bigger than Citadines, and it has a washing machine with a dryer, a clothes drying rack in the cabinet, and a convenient laundry service. All the facilities are better than Citadines, and the price is a bit more favorable. I'll stay at their place in the future.
Original textTranslated by Google
Response from Property: [24-hour butler service] [Adjacent to Suzhou Center and Oriental Gate] Dear guests, hello! Thank you for staying at Phoenix International Apartments. Suzhou Metro Line 1 (Xinghai Square Station) is just a 2-minute walk from the hotel entrance, making travel very convenient. Downstairs, on B1 or floors 1-5, there's a food court with a wide selection of hot pot, skewers, barbecue, noodles, and wonton stews. It's the perfect choice for travelers. We look forward to seeing you again!