Atour Hotel Suzhou Industrial Park Dongshahu Reviews
Atour Hotel Suzhou Industrial Park Dongshahu
1-4F, Section 1, No.345 Fengli Street, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
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Guest Reviews of Atour Hotel Suzhou Industrial Park Dongshahu
9.7/10
Excellent
2502 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(2502)
Positive reviews(2487)
Reviews with photos/video(232)
Classy environment(404)
Delicious breakfast(348)
Friendly front desk staff(306)
Convenient parking(127)
Good sound insulation(65)
Great lift(32)
Garden view(21)
Tasty coffee(17)
Negative reviews(15)
Josephseet
Superior Queen Room
Stayed in Feb 2025
Business traveller
29 review
10/10
Outstanding
Posted on May 25, 2025
Outstanding location. Staff are friendly and approachable. The breakfast is good with different varieties.
Response from Property: 感謝您入住東沙湖亞朵酒店並分享寶貴反饋!很高興您對我們的位置及員工服務以及早餐品質感到滿意.餐廳包含中西餐和蘇州特色紅湯麪 .您的認可我們倍感鼓舞.酒店坐落在美麗的生態公園東沙湖內 .期待您下次出行再次選擇我們哦!
LeoEng
Executive 2-bed Room
Stayed in Sep 2024
Business traveller
2 review
10/10
Outstanding
Posted on Oct 29, 2024
Great! I just put on the Do Not Disturb button at the door, but they still called to confirm whether cleaning was needed, which is quite unique.
Original textTranslated by Google
Response from Property: Thinking about what you think and what you have, this is what Duoduo has always believed in. Satisfaction is just the starting point, surprise and touching are what we have been looking for. Thank you for your evaluation, we will continue to work hard and look forward to your next stay. Waiting for you~~~~
M431917****
Executive Queen Room
Stayed in Sep 2024
Other
1 review
10/10
Outstanding
Posted on Oct 20, 2024
I went to see a concert on the weekend. The hotel is about 15 minutes away from the stadium by car, which is very convenient. The environment and service in the store are very good, and the breakfast is also delicious. Next to it is Dongsha Lake Wetland Park. You can go for a walk after breakfast. I will book this hotel next time I come to Suzhou.
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
M332814****
Superior Queen Room
Stayed in Sep 2024
Business traveller
4 review
8.2/10
Very Good
Posted on Oct 19, 2024
Environment: The location of the hotel is not bad, and it is very comfortable to walk behind the ecological park. The sound insulation is not very good, especially the shower 🚿 and the sound of dragging the sofa are particularly obvious.
In the middle of the night, I encountered a person next door who was not of high quality and made various noises of closing doors and dragging sofas. I couldn't fall asleep...🙂🙂 And there were obvious social workers outside 🐔🛏️ entering the room and making noises...
Facilities: Some wallpaper switches in the room are obviously worn. The hotel should pay attention to it. After all, this is also a mid-to-high-end hotel in Atour. It needs to be well maintained, which will lower the goodwill.
Service: Atour service is still very online, so I always choose it. The front desk also responded well to the noise incident in the middle of the night, and also reserved the room in advance. I give the front desk lady a heart 🫰🏻 The takeaway was also delivered very quickly
Original textTranslated by Google
6/8
Response from Property: We are deeply sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. With apologies, we sincerely hope that you will stay with us again and that we will provide you with even better service.
Anonymous User
Elegant Queen Room
Stayed in Sep 2024
Business traveller
7 review
10/10
Outstanding
Posted on Oct 13, 2024
The health breakfast is quite rich, the bedding and pillows are comfortable, the front desk Luo Qing is sweet and lovely, and the service is very enthusiastic. The hotel also provides millet porridge for midnight snacks. Located in the ecological park, the surrounding scenery is also good, and the stay is pleasant.
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
Henry 1118
Superior Queen Room
Stayed in Sep 2024
Family
3 review
10/10
Outstanding
Posted on Oct 3, 2024
The room is very clean and the service is very considerate. The hotel is in the wetland park with a good environment. Zhihan's service is very good. The late night porridge is good. When leaving the hotel, they also sent warm water. I will come again next time
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
_WeChat8602****
Executive Queen Room
Stayed in Aug 2024
Family
18 review
10/10
Outstanding
Posted on Sep 15, 2024
The front desk service is very good, the hotel parking lot is easy to find, and there is a rich late-night porridge at night. The room is clean and tidy, the breakfast is rich and delicious, parking is convenient, and the children like it too.
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
Anonymous User
Elegant Queen Room
Stayed in Aug 2024
Travelling with friends
6 review
10/10
Outstanding
Posted on Sep 7, 2024
The breakfast is rich, the bedding is comfortable, and the overall value for money is excellent. Luo Qing at the front desk provided very good service and took the initiative to help upgrade the room. The late-night porridge was also delicious.
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
_WeChat44142****
Executive Queen Room
Stayed in Jul 2024
Family
8 review
10/10
Outstanding
Posted on Aug 25, 2024
The hotel is located in an independent area of the park with a quiet environment. The front desk staff is very good. We arrived at the hotel late at night and provided thoughtful service. The hotel has a beautiful environment, convenient parking and convenient transportation.
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
320772****
Superior 2-bed Room
Stayed in Jul 2024
Family
58 review
10/10
Outstanding
Posted on Aug 18, 2024
It's cost-effective to go to Olympic Sports Center to watch Xue Zhiqian's Suzhou concert. It's in a park. It costs 18 yuan to take a taxi to Olympic Sports Center, and 12/13 yuan to go home after taking the subway. It's 2km to AEON Supermarket, and there are supper from 9.30 to 11pm. It's good in all aspects.
Original textTranslated by Google
Response from Property: It is a pleasure to meet you in the elegant water town of Suzhou. Duoduo's family has always believed in the neighborhood culture. We treat guests as family members and make you feel surprised and touched. Thank you for your praise, which makes Duoer more confident in herself.
Alvin7628
Superior Queen Room
Stayed in Jul 2024
Business traveller
5 review
10/10
Outstanding
Posted on Oct 6, 2024
I didn't expect that the price and quality would surprise me. It's really amazing. I can buy such high quality products at this price. That's great! I am really satisfied.
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
218064****
Executive 2-bed Room
Stayed in Jun 2024
Business traveller
2 review
10/10
Outstanding
Posted on Jul 17, 2024
I always choose Atour every time I go on a business trip. The service attitude is good, the breakfast is rich and varied, but the midnight snacks are a little limited. My child wants to eat fruit, and the front desk is also enthusiastic to help bring it up.
Original textTranslated by Google
Response from Property: Dear friends of Atour, there is a kind of encounter, without invitation, but with a tacit understanding. Atour meets you unexpectedly, and is committed to creating a first-class environment and neighborly service for guests, always creating value-added services for customers, so that you can truly feel the feeling of home in Atour.
Gongsunmuyun
Superior Queen Room
Stayed in May 2024
Travelling with friends
7 review
10/10
Outstanding
Posted on Jun 9, 2024
The hotel is in the scenic area, very quiet, and has its own courtyard. The room is super big, the facilities are also very new, and the quality of Atour is trustworthy. There were children making noise in the middle of the night, and after reporting to the front desk, they helped me upgrade the room type, which was much quieter. The service is really nothing to say. An Yi at the front desk provided good service, and the late night porridge road was also great!
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
1358646****
Executive 2-bed Room
Stayed in Apr 2024
Family
7 review
10/10
Outstanding
Posted on May 3, 2024
It only takes more than ten minutes to drive to Huayi Brothers Film and Television City, which is very convenient.
Original textTranslated by Google
Response from Property: Hello, dear Atour friends, there is a kind of encounter, without invitation, but with telepathy. Atour meets you unexpectedly and is committed to creating a first-class environment and neighborly service for guests. We will always create value-added services for customers, so that you can truly feel at home in Atour!
ValenGu
Executive Queen Room
Stayed in Sep 2024
Other
5 review
10/10
Outstanding
Posted on Oct 15, 2024
The second time I stayed at this hotel, the manager upgraded me to an executive suite.
There is nothing much to say about Atour. The bedding, especially the pillows and mattresses, are very comfortable, which is very friendly to people who suffer from long-term cervical spine.
In terms of service, it is basically not inferior to the more affordable five-star hotels in China (Moxi, Moden, the price of a double bed room is around 600-800). The front desk is online 24 hours a day. If you need anything in the middle of the night, the robot will deliver it in time.
There are both Chinese and Western breakfasts. It is not as complete as a five-star hotel, but it is not bad
Original textTranslated by Google
Response from Property: It is a pleasure to meet you in the elegant water town of Suzhou. Duoduo's family has always believed in the neighborhood culture. We treat guests as family members and make you feel surprised and touched. Thank you for your praise, which makes Duoer more confident in herself.