Norway Forest Travel hotel 3 Taichung

The hotel is conveniently located, close to both Taichung Station and Gancheng Station, and within walking distance of Miyahara Eye Hospital. The room was very clean and tidy! I really enjoyed the latte and frothy milk offered in the hotel lobby, they tasted great!

The room was a bit small, and the bathroom wasn't separated into wet and dry areas. However, it's very close to both the train station and the bus terminal. Breakfast is served at another branch, which is a separate building, but it's not far and the spread is quite good.

Extremely disappointed 😞. The family room I saw in the pictures wasn't the one I stayed in, and there were no photos of my actual room type available on Trip.com. The room I got didn't match the price I paid. I booked specifically for the room design, so I was really upset when I arrived. When I asked at the front desk, they told me, 'Because you didn't request it? So it's just a standard room?' I had no idea there were other room types. I came during a public holiday (and my price was more than double the usual rate), but I didn't get the room I wanted. I really can't accept this! The most unreasonable thing, in my opinion, was the security deposit. I'm okay with paying a deposit, but why wasn't it refunded immediately? Who traveling for a vacation in Taiwan wants to wait over two weeks for a refund? I've already waited fourteen days, and they're saying it's Trip.com's problem and not theirs??? The staff just shifted all the blame and didn't help resolve the issue at all! It's already 2/28 to 3/14 and I still haven't received my money? What happened to the promised 7 to 14 days? And I can't find anyone who can help resolve this problem! I hope the hotel can help deal with this instead of just saying it's not their problem. The hotel partners with Trip.com; they help you get guests, so why are you so indifferent to your customers' issues??? Who would dare to book with you again after this??? (RM591.92) Is the deposit for one night the same as the holiday room price??? Maybe you didn't collect it directly, but since you let Trip.com collect it, you should be responsible for helping to inquire and assist customers in getting their money back. Just because it's not 'your' money, you don't care? Is this a customer service issue? Five hundred TWD 4,600?? Is that a service fee? Is this a joke? No problem resolution? The breakfast was indeed good! I'll give them that. But who knows how much Oden 🍢 there was? They advertised it as a late-night snack, but it was all gone by 9 PM? When I asked, they just said, 'It's gone, it's gone?' In that case, why even offer it?