Avoki Resort

Very poor service. They have not provided necessary items. Even after we informed, they didn't pay any attention to customers needs. The attitude of marketing ***ager was the worst I have seen. He assured me that extra bed and breakfast would be provided. For that I have paid extra amount that he conveyed me at the time of booking. But when we reached there and completed payment procedure, he completely changed the plate. If he is the ***ager, then you can imagine the behaviour of others. The room was not maintained and cleaned properly. Even I found 3 used beer bottles inside almirah. Room lock was not working. I informed the same thing multiple times to the reception. They attended very late and then also we can't open the door. The only attraction is swimming pool. So don't go and waste your valuable time and money there.

Avoki resorts .The name of Avoki creates a quiet, systematic, and technical nature . But not as it is . The pathetic experience I had this month from Avoki resorts ,Kinfra. I have hosted my wedding homecoming reception this 4th Jan 2023 . Good things first , The ambience is really awesome . But is that all what we need ? The day when we checked in , there were no staff to carry our luggage to our rooms(same at the day of checkout) ,which I see common in ***y of the resorts I have stayed . They asked for the full amount to be paid for rooms even before we checked in . We have already paid advance while booking, still they need full amount before check-in . Quite strange I felt but yea maybe the hotel policy . we booked one deluxe and one suite . Cannot say it as suite . It is just a big room with a partition . The living room AC never worked .It just made some sounds and hot air. Both the bathroom's exhaust outlet didn't work properly, and a bad smell was there inside. Fruit flies were having a luxurious life inside the bathroom. The room rates changed from what we had booked. When asked they said the tariffs changed from Jan 1.I asked for rates of the day, I have done the booking, but they said they cannot .Later after 10 minutes of talking I came to know that they are asking for extra 500 in the room tariff, so they give me Breakfast FREE .LOL . At the time of checkout also there were some miss calculation in the final bill and the front staff has to go inside and check with the ***ager every time there is an issue . Now about the lawn. The place was having a bad smell near the pool and we mentioned about it to the ***ager first day itself .There was some dead animal near by the lawn .He said he will take care . The smell was still there the next day after the event as well. Very GOOD pathetic service from the ***agement . Almost all of my invitees mentioned the bad smell to me later . We have clearly mentioned the DJ and all our event plans to the ***ager at the time of booking but on the event day they were coming and making silly excuses that they cannot allow DJ without permission, cannot do this that etc. Half hour before the event to start, there were some other guests using the pool which is right in middle of the lawn .When we asked the ***agement, they said pool is not an open space for event and is a closed place in middle of the party place and they cannot do anything . Which means we have to start our event when other guests in the resort are swimming .Wonderfulness. The place is good, but the ***agement and staffs are ruining it . Requires more continuing maintenance in rooms and across property infrastructure.

Very good service and food. Beautiful and peaceful location. 2 mins walking distance from Magic planet. Took both deluxe and suites for my family members. Rooms were spacious with balcony. Rooms have fridge, electric kettle etc. The property has clean swimming pool and well maintained garden.