5-18-14, Nishi-nippori, Arakawa Ward, Tokyo, 116-0013, JapanView Hotel Details
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Hotel Tokyo Trip Ueno Nishi Nippori Guest Reviews
9/10
Great
116 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities9.0
Service9.1
Cleanliness9.2
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All reviews(116)
Positive reviews(110)
Reviews with photos/video(29)
Convenient location(34)
Awesome rooms(31)
Too noisy(26)
Easy to get around(21)
Close to metro(14)
Large rooms(9)
Tasty coffee(6)
Friendly front desk staff(6)
Negative reviews(6)
Keng Loong Low
Deluxe Twin Room Non Smoking
Stayed in Jan 2025
Family
6 review
10.0/10
Outstanding
Posted on Feb 13, 2025
Second time to stay with them. Very good front desk and near to station with many local food surrounded.
Response from Property: Thank you very much for staying with us again. We are very happy that you were satisfied with our hotel. All of our staff also sincerely appreciate your compliments regarding our front desk staff and location.We are glad to hear that you were also satisfied with the restaurants in the area, and that you took advantage of our convenient location. We will continue to strive to provide our guests with a comfortable and memorable stay, so we look forward to seeing you again soon.
KennethPoh
Compact semi-double Room Non Smoking
Stayed in Nov 2024
Solo travellers
8 review
10.0/10
Outstanding
Posted on Dec 19, 2024
Near to Ueno station and many eateries. Convenient place just beyond the hustle and bustle of main Tokyo areas if you want a quiet place to rest. Hotel is very clean with essential amenities provided. There is free ice cream and a coffee machine in the lobby.
Response from Property: Thank you very much for staying at our hotel this time. We are very glad to hear that you are satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests.We are looking forward to seeing you again.
Guest User
Compact semi-double Room Non Smoking
Stayed in Nov 2024
Solo travellers
1 review
4.0/10
Posted on Dec 16, 2024
In my experience, the hotel is not in good service the people are cool and it's mean for the customer, it made me feel uncomfortable in this period. Hope it can be better.
Response from Property: Thank you very much for staying with us and for sharing your valuable feedback. We sincerely apologize for not meeting your expectations during your stay.We deeply regret that the service you received from our staff made you feel uncomfortable. Please know that we take your comments seriously, and we are committed to improving our service to ensure all our guests have a pleasant experience. We will address the issues you raised and strive to provide better service in the future.We truly hope you will give us another opportunity to welcome you back and show you the improvements we have made.Thank you once again for your feedback, and we look forward to serving you better in the future.
Cheung Kam Chun
Single Room Non Smoking
Stayed in Sep 2024
Solo travellers
4 review
9.5/10
Amazing
Posted on Jan 3, 2025
As a solo traveler, I definitely recommend this hotel of convenience location and good price for accommodation!
Response from Property: Thank you very much for staying at our hotel this time. We are very glad to hear that you are satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests.We are looking forward to seeing you again.
Guest User
Deluxe Twin Room Non Smoking
Stayed in Feb 2025
Family
1 review
9.5/10
Amazing
Posted on Mar 18, 2025
V good location, nice and polite reception
Response from Property: Thank you very much for staying at our hotel this time. We are so glad to hear that you are satisfied with our location and service. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.
Guest User
Stayed in Jun 2024
Family
6 review
8.5/10
Very Good
Posted on Jul 29, 2024
Decent location. Close to train station. But it’s not in the popular touristy spots so you’ll need to take subway for activities or shopping. I like the neighborhood it has genuine “Japan” feeling. It’s pretty loud though cuz it’s close to a lot of train lines.
Response from Property: Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our hotel. Regarding the train noise, we were able to reduce it to some extent by taking measures such as installing double sashes, but due to the location, we were unable to completely eliminate it. Sorry for the inconvenience caused. The hotel provides earplugs, so please use them if necessary. We are looking forward to seeing you again.
Guest User
Standard Double Room Non Smoking
Stayed in Nov 2023
Solo travellers
10 review
10.0/10
Outstanding
Posted on Dec 11, 2023
Good location ,near Nishinippori station and not far from Ueno.Clean room . Good service. It has free coffee ,water and ice-cream.
Response from Property: Thank you very much for using our hotel. We are very happy to hear that you were satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our customers. I look forward to meeting again.
Natchan1234
Standard Twin Room Non Smoking
Stayed in Aug 2023
Business travellers
27 review
10.0/10
Outstanding
Posted on Sep 11, 2023
Very good experience! The free ice cream is a plus! Also you have a lot of nice CS here
Guest User
Standard Double Room Non Smoking
Stayed in Feb 2024
Solo travellers
17 review
9.0/10
Great
Posted on May 20, 2024
Budget hotel that does the job and reasonably priced for Tokyo.
Response from Property: Thank you very much for using our hotel this time. We are very pleased to hear that you are satisfied with our hotel. We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests. We are looking forward to seeing you again.
S. Louie
Standard Twin Room Non Smoking
Stayed in Dec 2022
Couples
4 review
8.5/10
Very Good
Posted on Mar 19, 2023
The hotel staff is super friendly!
The location is highly accessible however the room we stayed at is too close to the train station.
We couldn’t fall asleep even with ear plugs on.
If you’re a light sleeper, this hotel might not be suitable for you.
Guest User
Stayed in Jan 2023
Couples
2 review
4.5/10
Posted on Feb 21, 2023
For the money i paid, it was not worthy at all. Super small bed for 2 persons, super thin curtains, and super loud ( train passing 2 or 3 mins a time till mid night). I paid the same price for staying l in Ikebukuro comspolitan hotel which much much much better in terms of facility, cleaniness, service, surrounding enviroment, hotel overall class, etc.
Not recommend this hotwl at all, if not for stay a short night before heading to NAT( we did so, but having no sleep at all)
标准小型双人房 踩雷。 房写着15平方米,其实是个长过道。小型双人床真的超级小,不是两个孩子 不要妄想可以睡得下。 窗帘超级薄,整晚都亮着,超级吵,几分钟一列火车跑过,仿如500只大象赛跑,一直到午夜。以为住的近 机场,早班飞机,结果我们一夜都没睡好。
同样的价格(700多港币),我在落地东京时入住池袋大都会酒店三天,对比起来,大都会实在太好了,高级很多。
Guest User
Japanese Western Style Twin Non-Smoking
Stayed in Feb 2025
Family
11 review
9.0/10
Great
Posted on Mar 13, 2025
Walk from Nippori station about 10 minutes
But near the subway nishi-nippori Clean room, spacious Near Aeon The hotel has free coffee service
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel this time.We are so glad to hear that you are satisfied with our hotel.We will continue to strive to improve our services and facilities so that we can provide a comfortable space for our guests.We are looking forward to seeing you again.
Jiawen
Deluxe Twin Room Non Smoking
Stayed in Nov 2024
Family
2 review
10.0/10
Outstanding
Posted on Dec 20, 2024
The front desk clerk can speak Chinese, which is a plus. The room upgrade without any extra cost and a small size is a big plus. Our family of four, adults and children, are very satisfied. The space is very large. It only takes 5 minutes to get out of the station. The nearby Fangjia BBQ and Ramen is also highly recommended
Original TextTranslated by Google
Response from Property: Thank you for your detailed review! We are very glad that you are satisfied with our hotel. We will continue to work hard to improve our services and facilities to provide a comfortable stay for all guests. Thank you again for your understanding and support, and we hope to serve you again in the near future!
Cindy1668
Deluxe Twin Room Non Smoking
Stayed in Nov 2024
Family
10 review
10.0/10
Outstanding
Posted on Dec 15, 2024
The location is excellent, just near Nishi-Nippori Station. There is an AEON store on the right side of the hotel and a food street on the left. It is very convenient to go anywhere along Yamate Green. The room was very large, which was a pleasant surprise. The only drawback was the sound of the railway (but it was acceptable). There was free coffee and ice cream in the lobby, as well as personal cleaning supplies. You can also temporarily store your luggage after CHECK OUT.
Original TextTranslated by Google
Response from Property: Thank you for your detailed review! We are very glad that you are satisfied with our hotel. We will continue to work hard to improve our services and facilities to provide a comfortable stay for all guests. Thank you again for your understanding and support, and we hope to serve you again in the near future!
Anonymous User
Deluxe Twin Room Non Smoking
Stayed in Mar 2025
Business travellers
20 review
7.7/10
Good
Posted on Apr 10, 2025
There may be problems with the front desk's understanding ability, and there are errors in communication on a problem
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and providing your valuable feedback. We sincerely apologize for the communication issues you experienced at the front desk. We will take your feedback seriously and ensure that similar situations do not happen again. Your feedback is very important to us and we hope to have the opportunity to serve you again in the future. Thank you again for your valuable feedback.