The Westlake

A party took place in the suite next to us on my 2nd night stay. They had a security guard on hand who confronted the guest and when the party continued the security guard took no further action. This party had several guests and the music filled the entire floor of the building. Party guests came and went from the suite all night until approx. 5am. When I emailed the hotel that same night at 3am for answers (and some form of compensation) they did not reply. They did send me an automated Google review request. After replying to this request they followed up with this several days later: “Hi, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand how important a peaceful environment is for a good night's rest, and we're truly sorry that the neighboring suite disrupted your sleep. We'd like to express our concern and assure you that we take such matters seriously. We've investigated the issue, and it appears that our security guard was on site during the reported disturbance. We understand that this doesn't change the impact it had on your experience, and for that, we are genuinely sorry. While we cannot offer a reimbursement for this specific incident, please know that we value your feedback and are committed to addressing any concerns to improve our guests' experiences in the future.” Translation: We own that it’s our fault but we aren’t willing to make it right. I paid $778 total for two nights stay! Terrible service!

Over the phone was very rude and disrespectful! Wanted to know about how things worked but was super rude over the phone like I was interrupting her lunch break or something ! Great place but don’t bother calling to ask about anything!!

Second time staying here love the property parking could be betterr but does feel secure

A wonderful place to host a small gathering with friends and family! Self-check in was smooth and apartment was clean. Overall great stay!

Overall it was nice. The rooms could be a bit more soundproof, we heard some particularly loud people in the hallway for a while one night. The decor was very different from a regular hotel

It was interesting to be at a place with absolutely no staff, but it worked and the room was great!

The Westlake was excellent. We received information on check-in exactly as promised. Parking spots are tight, not for full size trucks which we thankfully learned beforehand, however parking is free which is a bonus in Downtown Toronto.

This was technically my 3rd stay at TheWestLake airbnb hotel. The last 2 stays were in "The Artist Suite". The hotel is exceptionally clean and very stylish. The beds are THE BEST!! I appreciate the quality of fixtures in the hotel and depending on the room you may get a kitchenette or a microwave, fridge, coffeemaker, and hot water kettle (electric) You need to keep an eye out for the email from the hotel which will give you your front door entry codes, and door keycode. There are many restaurants and a few grocery stores within easy walking distance from your hotel. Ubers will pick you up right by the red telephone booth (and drop you there as well) All in all I am very pleased with all my stays - as evidenced by my return visits to the hotel. If you are new to airbnb it will "feel" different, because no one is coming in daily to make your bed and all, but I really appreciate the sense of privacy, and I make my own bed anyway. :) I recommend TheWestLake 10/10.