The Ritz-Carlton, Suzhou
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Suzhou
The Ritz-Carlton, Suzhou
Opened in 2025
No. 369 Guangji South Road, Gusu District, Suzhou, Jiangsu, China, Gusu District, Suzhou, Jiangsu, China
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We Price Match
Last booked 9 hrs ago
China travel essentials
Easy to reach
Sparkling clean
Currency exchange
Most card payments accepted
Free parkingShow More
Amenities
Indoor swimming poolFree
Sauna
Executive Lounge
Public parkingFree
Priority airport pick-up
3 Restaurants
Taxi booking service
Priority airport drop-off
All Amenities
Property Description
The Ritz-Carlton, Suzhou is nestled in the heart of Gusu District, within the newly developed China Central Place Suzhou, adjacent to the historic Gusu ancient city. The hotel seamlessly blends the essence of the Suzhou culture with modern luxury, showcasing the elegant charm of Jiangnan water town. The hotel boasts 190 spacious and bright guestrooms and suites, five event and meeting venues, and three distinctive dining venues, including Feng Pan Ting Lobby Lounge, Biao Xia Chinese restaurant and Alkanna all-day dining restaurant, where guests can savor both local flavors and Western delicacies. The Ritz Carlton Club Lounge offers guests daily refreshments, along with serene views of the outdoor garden and exceptional services, ensuring a luxurious stay steeped in the unique ambiance of Jiangnan for the guests.
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9.4/10
OutstandingService awareness, touching smile. Detailed processing meets the price standard!
All 63 Reviews
Surroundings
Metro: Shi Lu
(430m)
Metro: Guangjinanlu
(970m)
Airport: Sunan Shuofang International Airport
(35.8 km)
Train: Suzhou Railway Station
(3.1 km)
Train: Suzhou New Area Railway Station
(12.2 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
6
Deluxe City-view Queen Room
1 King bed
50m² | Floor: 6-12,15-18
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Club Room, City View, Double Beds
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
8
Premier Suite, Gusu View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Panorama Room, Gusu View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Deluxe Room, City View, Double Beds
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
7
Club Deluxe Suite, City View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Panorama Room (2 Beds)
2 Double bed
54m² | Floor: 7-11
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Premier Room, Gusu View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Club Panorama Studio Room, Gusu View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Panorama Studio Room, Gusu View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
6
Club Panorama Room, Gusu View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Club Deluxe King Room
1 King bed
50m² | Floor: 5,18
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
8
Club Premier Suite, Gusu View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Premier Room, Gusu View, Double Beds
2 Single bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
5
Ritz-Carlton Suite
1 King bed
306m² | Floor: 18
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
6
Executive Panorama Room (2 Beds)
2 Double bed
54m² | Floor: 12,15-17
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Check Availability
7
Deluxe Suite, City View, King Bed
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Refrigerator
Check Availability
Hide Room Types
Guest Reviews
9.4/10
Outstanding
63 reviews
Verified Reviews- Cleanliness9.7
- Amenities9.4
- Location9.4
- Service9.3
Average for similar properties in Suzhou
FeixingyuanSarah
April 11, 2025
The hotel is very new, it just opened on March 18, but there is no new decoration at all, which shows the excellent materials. The decoration aesthetics of the whole hotel is so online! The design is simple but not simple, integrating elegant Song-style aesthetics and modern art, and adding Suzhou's unique style to create a subtle and high-end fashion neo-classical temperament. Luxury stone, leather, metal, linen, oil painting, sculpture and other materials are used very harmoniously, everything is beautiful, and all kinds of black and white, Taihu stone, folding fans and other Suzhou-specific elements are used flexibly, which is amazing. The layout of the room is also very elegant, and all the porcelain and glass supplies are very beautiful. What is more considerate is the service from gentlemen and ladies, which is decent and natural, and touching. The breakfast is also very delicious. Not only is the material selection excellent, but also the Suzhou-style noodles and wontons are eaten. Everything is so satisfactory, I will patronize it next time!
Original TextTranslation provided by Google
Guest User
May 22, 2025
The elegant charm of Suzhou in the clouds and the humanistic aesthetics of Suzhou Ritz-Carlton deeply attracted me. When I walked into the lobby, the concierge greeted me with a smile and offered services proactively, revealing the standard of the hotel's luxury brand everywhere. Special thanks to the front office manager Bella and the housekeeping director Cindy for their help during my stay, and also to Nimo in the Chinese restaurant and William in the lounge. The breakfast, lounge, and Chinese dishes are rich, the room is spacious and bright, the facilities and equipment are complete, and the service is particularly praised. I will stay again if I have the chance! ! !
Original TextTranslation provided by Google
Wandouxiaobeibi
May 19, 2025
It only takes 25 minutes to get from Shanghai to Suzhou. We often go to Suzhou to eat, drink and go shopping and then go back and forth on the same day. This time we stayed in the hotel because we love the Ritz-Carlton brand and were full of expectations. Many of the praises and beautiful words have been seen in other comments, so I won’t repeat them.
Some fair opinions: Compared with hotels, Ritz-Carlton is a sign of luxury, clean and comfortable is the standard; compared with other hotels, this brand does have room and potential for further improvement, whether it can make guests want to stay again next time when they leave, I think Suzhou is worth considering haha
The best experience this time was the bread produced by Alkanna, which left a deep impression on people and was very good.
Original TextTranslation provided by Google
CREAM333
May 17, 2025
The potted plants in the room are very interesting
Thanks to Duke for the arrangement
The stay experience was quite good
Original TextTranslation provided by Google
Guest User
May 9, 2025
The room is new, the environment is very good, and the facilities and equipment are complete. Maybe it's because it's newly opened, I still feel the smell of decoration when I first enter the room.
Small snacks were prepared and the overall experience was quite good.
Original TextTranslation provided by Google
Gary just got back
May 5, 2025
The service is good, the breakfast variety is a little less, it can be improved, the quality is good. The design details and aesthetics are online, the sense of space is a little poor, the owner is too sloppy in the use of space, it is not worthy of such a high price and the Ritz brand. It may be that the room was fully booked during the May Day holiday, and the room attendant was too hasty and perfunctory in cleaning, and the small towels and bath salts were not replenished on the second day. In short, it is more worthwhile to stay at Suzhou Park Hyatt and Four Seasons on weekdays.
Original TextTranslation provided by Google
FAN_C
May 3, 2025
The second Li Zi in Jiangsu. For chestnut fans, Suzhou Li Zi is really good. The most satisfying thing is the service. Every employee is full of enthusiasm and responds quickly. The decoration is more elegant and small. Compared with Nanjing Li Zi, I prefer the beauty of Suzhou. The surrounding Liuyuan, Shantang Street, Humble Administrator's Garden, and Xiyuan Temple are all very close. It only costs about 10 yuan to take a taxi. The only suggestion is that there are no charging piles in the parking lot, which needs to keep up with the times.
Original TextTranslation provided by Google
Suanzhan
May 1, 2025
The Ritz-Carlton, Suzhou is the first choice, with first-class hardware and especially outstanding service. William Zhao in the executive lounge is warm and thoughtful, with excellent professional qualities, making people feel like they are in the spring breeze.
Original TextTranslation provided by Google
Guest User
May 11, 2025
I chose to stay in Suzhou on the last day. I chose an open-style suite. The room was very new and suitable for couples and families. The breakfast was western-style, but rich. The most impressive thing was the tableware unique to Ritz-Carlton, which was exquisite and beautiful. I chatted with Duke at the door before rushing to the airport. He was very friendly and had a great service attitude. I have a better impression of this city. I think I will recommend Ritz-Carlton Suzhou to my friends.
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Indoor swimming pool
Free
Sauna
Executive Lounge
Public parking
Free
Priority airport pick-up
Additional charge
3 Restaurants
Taxi booking service
Priority airport drop-off
Additional charge
Station Pick-Up Service
Additional charge
Multi-Function Room
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public Areas
Free
Luggage Storage
Free
Guest Laundry
Indoor swimming pool
Executive Lounge
3 Restaurants
3 Restaurants
枫畔庭
Style: A la carte
Open for: Afternoon tea
Business hours: [Mon - Sun] 10:00-19:00
标霞
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 11:30-14:00, 17:30-21:00
Alkanna
Style: A la carte
Open for: Breakfast, Lunch, Dinner
Business hours: [Mon - Sun] 06:30-10:30, 12:00-14:00, 17:30-21:00
More Amenities
Internet
Wi-Fi in Public Areas
Free
Indoor swimming pool
Heated pool
Towels
Adults only
Opening times
Business hours
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Taxi booking service
Priority airport pick-up
Additional charge
Station Pick-Up Service
Additional charge
Priority airport drop-off
Additional charge
Station Drop-Off Service
Additional charge
Business Services
Postal Service
Fax/Copying Service
Additional charge
Wedding Service
Multi-Function Room
Audio Visual Equipment
Front Desk Services
Currency Exchange
Front Desk Safe
Luggage Storage
Free
Wake-Up Call
Concierge Service
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
English
Chinese (Mandarin)
Food & Drink
Room Service
Public Areas
Elevator
No Smoking in Public Areas
Smoking Area
Public Audio System
Non-Smoking Floor
Executive Floor
Executive Lounge
Central Ventilation System
Humidifier
Outdoor Furniture
Health & Wellness
Sauna
Cleaning Services
Laundry Service (On-Site)
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Laundry Detergent
Clothes Steamer
Guest Laundry
Facilities for Children
Children's Meals Available
Children's Slippers
Children's Bathrobe
Kids' Toothbrush
Stroller
Accessibility
Accessible Rooms Available
Handrails in Stairways
Stair-Free Property Entrance
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Smoke Detector
Security Alarm
Security Personnel
Carbon Monoxide Alarm
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 5 years old and under | Extra cot: Free |
Breakfast
TypeWestern, Chinese, Asian
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–12 years old | CNY 98.00 (approx. HK$106.93) per person |
Children 13–17 years old | CNY 198.00 (approx. HK$216.05) per person |
Adult | Buffet:CNY 198.00 (approx. HK$216.05) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 1,500.00 (approx. HK$1,636.71) per night.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description
- Opened: 2025
- Number of Rooms: 190
The Ritz-Carlton, Suzhou is nestled in the heart of Gusu District, within the newly developed China Central Place Suzhou, adjacent to the historic Gusu ancient city. The hotel seamlessly blends the essence of the Suzhou culture with modern luxury, showcasing the elegant charm of Jiangnan water town. The hotel boasts 190 spacious and bright guestrooms and suites, five event and meeting venues, and three distinctive dining venues, including Feng Pan Ting Lobby Lounge, Biao Xia Chinese restaurant and Alkanna all-day dining restaurant, where guests can savor both local flavors and Western delicacies. The Ritz Carlton Club Lounge offers guests daily refreshments, along with serene views of the outdoor garden and exceptional services, ensuring a luxurious stay steeped in the unique ambiance of Jiangnan for the guests.