AC Hotel Palacio Universal

After a disastrous experience in a 5 star Marriot hotel in Santiago de Compostela, we were pleasantly surprised. The hotel is just opposite the habour for many of the ferries. There are plenty of restaurants, bars and cafés in the area. The main shopping streets are not far either. The hotel provides a modern atmosphere. The staff were always friendly and helpful. It is possible to park the car directly outside of the hotel to unload, before moving it to the near-by car park. There was a coffee machine in the room and the hotel suggested a hot water kettle as well. Although the breakfast was the same as in Santiago at least a great effort was given to display it in an appetising manner. Completely suited to a 4 star hotel. Unfortunately, the same coffee machine was a disaster and always needed attention. The same toaster was useless. The design of the bathroom did make one wonder though. So much room for a shelf, but not one in sight. The sink itself was far too shallow and constantly caused water to go everywhere. As a result of which, the toiletry bags constantly got wet. There was only one dressing gown in a double room. We didn’t need it, but it does make you wonder…

Got a room with the word shower experience I ever had, even comparing with stays in multiple locations in Africa etc. telling staff about it, message was just - “nothing we can do, water pressure is as it is” without them actually knowing anything. After taking a shower you did not feel like you had a shower, you struggled to have water all over you! Took 2 days for them to acknowledge it and moved me to different room. Not even a small compensation or anything. This is not at all what you would expect from a hotel of this standard, or expected standard! Very disappointing.

I stayed here while traveling on business from the US. They were very friendly and accommodating to me.

The good: great location, good breakfast and nice looking restaurant area. The bad: cheap room fixtures, thin walls, old and cheap bedding, and lots of street noise depending on room and day of the week. We stayed here for 5 days while visiting family. Although we enjoyed the location, we found the interiors of the rooms to be small, cheaply done and the mattresses definitely needed to be replaced (soft and saggy). We also noticed the walls of the room were very thin. We heard our neighbor speaking German and snoring as well. Overall it was a good price for the location, but we may pay more for better accommodations next time.

Always a great stay here - hotel is high standard throughout. Rooms are spacious and modern. Staff are really friendly and helpful - quick and easy check in/out. Breakfast was a little limited on hot food but good cold selection. No parking available but there is underground opposite.