ECHARM Hotel (Wuhan Hannan Branch)

Finally remembered to leave a review, what a memorable night! When I was on a business trip in the past, I was concerned but still booked it because the location was far from the city center and there was only one hotel nearby! It was nine o'clock in the evening on the day of check-in that I received the first call from the hotel staff. I specifically emphasized that I dare not stay in the last room alone. The other party said that it was not the last room but it was very quiet behind some door. I felt something was wrong at that time! After I arrived at the front desk, they told me that the room was different from all the others and was behind the fire door (as shown in the picture below). I said that was the last room, but they still refused to admit that it was a shabby room! I asked for another room, but they told me there were no rooms available and I had to pay for an upgrade. I would like to ask: 1. Why didn’t you tell me earlier that your hotel didn’t have enough rooms? You only made the first call at 9 o’clock in the evening. What kind of service attitude is this? 2. Are you asking guests to pay for your incomplete preparations when you don’t meet their check-in requirements? Meanwhile the lady at the front desk kept saying nice things about how quiet the room was. When I arrived at the room, I immediately called to request a change, and I compromised and changed to a standard room. The air conditioner in the changed room was buzzing, and there were black pen marks and unknown hairs on the bed. It was almost eleven o'clock at this time. I simply cleaned up and fell asleep because I didn't have the energy to change again. I slept until three o'clock in the morning. There was a humming sound, like a train passing by my ears. The air conditioner in the air-conditioned room was also louder. I immediately called the front desk to ask the reason, but no one replied at four o'clock. I called again, and the other party did not offer any solution on the grounds that "the platform outside is the air-conditioning outdoor unit and they didn't give me any feedback because they were afraid of disturbing my rest." I argued for a while and the other party said that I originally booked the room type around the corner from the elevator. I checked immediately, and there was no word or diagram in the picture and introduction! ! ! So I lost my temper, and the other party told me to move to a room upstairs to sleep, and come down to get my luggage early the next morning. I expressed my incomprehension, so I asked the staff to help me move my luggage! It was almost six o'clock when I fell asleep again. I would like to ask, since there were suitable and better rooms, why did you make a noise in the beginning? What was your intention? In addition, there are false advertising, inadequate service, etc. The hotel relies on the fact that there are no other hotels within miles to do whatever they want, so let it be on its own! Please also ask the front desk lady who checked in on the first night to be kinder! By the way, I think the good reviews are all fake. I saw a bad review similar to mine that night, but I can’t find it now! Please consider carefully when booking a hotel!

The hotel environment is very good, the breakfast is very delicious, and the service is also very good. It is worth recommending!

Although I was upgraded to a room type But the door of the linen room next door has been ringing all night, and the wind blows loudly. Finally fell asleep It turned out that their waiter was ***** 7. Just after 1 o'clock, *** opened the door for me directly. Then the second time around 8 o'clock, I opened the door by myself. ***? ah? I came here to sleep, not to be tortured by you Think about it yourself.