Hua Rong Yue Hotel (Chang 'an University Town Plaza South Road Hotel)

The hotel did not change the room type, so I did not stay in this room. Except that the room is smaller and the table and chairs are different, everything else is the same. The smell is just as bad, the service is just as bad. Everyone, be careful of shady shops. The whole two-day stay experience was terrible. They cheat consumers and have no professional ethics. You booked a hotel, but they ended up taking you to a B&B in the community. Isn’t this a shady place? ! This practice is both illegal and against regulations. Who will be responsible if a customer suffers a personal safety or property accident? ! And how did he check you in? Nominally you were checking in at a hotel, but in reality you were taken to a homestay in the community. It’s scary just thinking about it. 1. The hotel has a strong odor from the decoration. The windows can only be opened a crack and there is no ventilation. It is not suitable for living people to stay in. I don't know how the regulatory authorities accepted it. 2 In order to defraud customers, the female store manager came up with a plan in advance. I was so exhausted dragging my luggage that I didn't arrive at the hotel until after 10pm. The female clerk was dragging her feet and refused to check me in, lying that the hotel was full. You are upgraded to a suite. Isn't it funny? I paid a week in advance to book a room, but in the middle of the night they told me there was no room. They also said that different room types were booked for two days, and they would change to a suite so I wouldn't have to move my luggage. It sounds like it's for your convenience, but the suite is not in the hotel, but in the community at the back. You have to go down to the basement from another gate and then change the elevator to go up to the community. It takes a few minutes to walk. It's inconvenient to rush to eat breakfast in the morning, so after considering it, I asked her if the smell is stronger than the hotel's. She said the smell is smaller and there is no smell, so I said okay. It was almost 11pm after I got the room card. When I went there, it was not a hotel, but a homestay. The smell of the new decoration was super strong, which was different from the smell of the hotel. The formaldehyde smell was particularly strong. After staying for about ten minutes, I began to have a headache, my eyes were sore, and I couldn't open them. The male clerk said he would take me to see the hotel room, so I ran over again, but the hotel still smelled very strong, and the whole corridor was full of smell. I was blown by the wind on the road in the middle of the night and my headache was relieved a little. Not 5 minutes after returning to the homestay, my head and eyes began to hurt again. Finally, I decided to try the hotel room, packed my luggage, dragged my suitcase, and checked in. It was already past 00am. I clearly felt cheated throughout the whole process and was very angry. This female manager is very skilled in setting traps. When checking in, she even made up a person with the same name as me who checked in last week. She was so deliberate and made up lies to cheat customers. Only she knows the reasons. First of all, she definitely lacks professional ethics. At this late hour, instead of checking in as soon as possible to let customers rest early, she took so much trouble and spent so much time to cheat customers. How much hatred and ** must she have in her heart. After struggling until after 00:00, the male clerk discussed with Ctrip's customer service and asked me to look at a few more rooms and choose one with less odor. He said there was only this one and it had the least odor, so I didn't look at it and just stayed there. Well, now we are back to the starting point and checked into the room we originally booked. It wasted more than two hours. I was angry and hateful, and had nightmares all night. The smell was terrible. The important thing that directly affected my next day was that I had never encountered such a **female store manager, such bad hotel service, and a hotel with such a strong smell in my life. And such a deep routine. 3. Use the hotel’s basic services and sell favors as an apology. Since I booked two room types for two days, I went back at 12 noon on the second day and asked to change rooms. There were two people standing at the door, saying that the front desk had gone out to eat and they couldn't change the room now, so they asked me to wait. When I left after lunch break, no one came to change rooms, so I left first because I had something urgent to do. What I didn't expect was that another middle-aged male clerk actually took this as compensation for the scam he had done the day before. His original words were that the room type for the second day was smaller than the current one, and because of what happened the day before, he would not allow me to move to a new room, so I had to stay in the big room. Funny? No one cared when I wanted to change rooms, but now I refuse to move and insist on staying in a bigger room. You are doing me a favor. Your ability to confuse right and wrong is really amazing. If he hadn't told me, I wouldn't have known the size of the room. When I booked the room, I just wanted to experience the different room designs of the new hotel and didn't even consider the size. The hotel is so stingy that they are unwilling to apologize. 4 The female store manager and the middle-aged male clerk didn’t know how to use the delivery robot. The hotel lighting is very dim, reading is difficult. It is not suitable for children to learn to do homework. So a desk lamp was needed, but the robot came upstairs several times but couldn't find the door. Finally, the middle-aged male clerk brought it up manually. The result was a direct slander that I did not take the lamp away. If you ask for a bottle of water at noon, the robot will ring the doorbell. It's very smooth. All I can say is that this man and woman are not good at their jobs and they are trying to shirk their responsibilities. Really ***. He also expressed his intention to use this as a favor, as an apology for the incident the day before yesterday. Giving a desk lamp as a gift should be the most basic service of a hotel. It also needs to be used to make customers appreciate it. The hotel's service is really stingy and low-end. 5 Middle-aged male clerk serving *****. When I returned home in the evening, the middle-aged male clerk handed me a small bag of tea. Say sorry for what happened last night. I confiscate them. The bad influence they brought to me has seriously affected my work and brought me very bad consequences. Not even a sincere apology, but he even wanted to get rid of me with a small bag of tea. What’s even more disgusting is that this middle-aged male clerk actually asked me to report to him what happened last night in the tone of a leader or manager. And he did not mention his identity or position. An ordinary shop assistant. Act cocky to customers. This person shows the attitude of a superior towards his subordinates. Is he a **? The female store manager still hasn't apologized. Ctrip and the hotel failed to reach an agreement. In the end, Ctrip took part of the responsibility and apologized. 6. How did the administrative department inspect the hotel? The hotel is so arrogant and unreasonable and lacks professional ethics. The hotel management level can be said to be 0. Such a ** hotel makes the designer lose money. More people should be made aware of the weird behavior of this hotel. This ******* will definitely not be able to adapt to the requirements of high-quality development. Let's all watch it. 7 On the second day, I had breakfast but the breakfast coupon could not be swiped by card. It must be intentional. Or they are not good at their job. Either there is something wrong with the hotel's management. In short, it is very unprofessional. After two days of experience, I feel like a wild way

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