EASTERN HOUSE(Near Bell&Drum Tower City Wall)

I had a fantastic stay at the Eastern House hotel in Xi'an! The staff was incredibly friendly and helpful, and the rooms were clean and comfortable. The location is great, with plenty of attractions and restaurants nearby. I would definitely recommend this hotel to anyone visiting Xi'an. Thank you for a great experience!

Excellent Stay in the Heart of Xi'an – Quiet, Comfortable & Exceptional Service. Eastern House is a hidden gem in the center of Xi'an, offering the perfect balance of convenience and tranquility. Despite its central location, the hotel is surprisingly quiet, ensuring a restful night’s sleep. The check-in process was seamless, and we were in our room in no time. The bed was exquisitely comfortable, making it easy to recharge after a day of exploring. Breakfast was delicious, with a focus on quality over quantity. For those needing halal options, the staff is happy to assist—just ask! What truly stood out was the exceptional service. The staff were professional, friendly, and always willing to help. A special shoutout to CiCi, who went above and beyond to make our stay memorable. The self-service laundry was also a great convenience for travelers. Overall, Eastern House provides outstanding comfort, thoughtful amenities, and warm hospitality. We highly recommend it and would gladly stay here again!

Excellent hotel with good breakfast. Modern interior and professional staff.

Extremely delighted with the 24-hour front desk concierge service from the moment I arrived at 4 AM until I left on the last day at 10 PM. There were some delivery hiccups that the front desk were very helpful in resolving for me. I like how thoughtful all the staff are from the front desk to the housekeeping and the food service during breakfast times. Not one but all of them were very attentive and detailed (小马,小杨，张瑞? and 王建荣are the names given but there were another 10 of them who were just as exceptional). I quite like the local breakfast variety that comes with fruit and salad selection. Each floor has a complimentary 500ml water bottles fridge (room temperature) that you needn’t have to buy from outside. Housekeeping even offered steam eyemasks for tired eyes! The fact that they also offer airport and train pickup/drop off services definitely are an added plus on top of the tour offerings. You just need to inform and pay the 30 yuan amount for foreign travelers per trip. They have a set time for pickups and drop offs at this rate. Outside of the set time, you can expect to pay more. The location is convenient despite not having a driveway but plenty of bicycles to rent and tourist attractions are at a walking distance. Definitely a 12/10 and will make a return when I visit 西安 next time.

Bad experience during check in that took way too long and was very inexperienced with lots of mix ups. Also bad experience during check out.

Had a really great stay. Room is big with partition and two basins were available. Lots of eateries nearby and it’s also near the bell tower and wall. Easily accessible to other places too. Amenities were great and we can wash and dry our clothes for free in their laundry room too. But only one dryer is available.