Kun City Resort & Spa Reviews

Response from Property: Thank you very much for your feedback. We sincerely apologize for your experience at our hotel. Regarding the issues you mentioned, we would like to provide the following clarifications and explanations:Room Type Information: The room type you booked was clearly marked as not including spa services during the booking process. We apologize for any misunderstanding this may have caused. To enhance your stay, we recommend selecting a room type that includes spa services for your next booking.Room Cleaning: We take room cleaning very seriously, and professional cleaning staff follow strict cleaning procedures to tidy and clean the rooms every day. We deeply apologize for the issue of the room being dirty and messy that you mentioned, and we will immediately investigate to ensure that such situations do not occur again.Breakfast Service: Our hotel offers a rich variety of breakfast options, primarily Chinese cuisine, including various Chinese snacks, porridge, noodles, and more. We apologize for the issue of not having anything to eat for breakfast that you mentioned, and we will immediately communicate with the restaurant team to understand the specific situation and make improvements.Location Issue: The hotel's location is an objective condition that we cannot change, but we will strive to improve other aspects of our service quality to compensate for the location's shortcomings. At the same time, we welcome your specific suggestions for improvement to help us better enhance the hotel's overall level.Once again, we sincerely apologize for your unpleasant stay and thank you for your valuable feedback. We will take every piece of feedback seriously, continuously improve and enhance our service quality, and look forward to your next visit.

Response from Property: 特別簡單卻是誠意滿滿的點評~~~ 謝謝您這裏給予酒店的支持和好評，下次您再次光臨時再用我們的熱情，讓您感受到別樣的歡樂之旅~~

Response from Property: 感謝親親選擇了廈門坤城湯岸温泉度假村，您的認可是坤城一直在不斷努力追求的目標。我們一直在為客人的滿意而做出更多的努力！期待我們的努力能夠一直給您最舒適的享受！坤城攜全體員工期待您的再次到來！

Response from Property: Thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again

Response from Property: Thank you very much for your feedback. We take your stay and review of our hotel very seriously. First of all, we applaud the staff for being honest with you about the hot springs. Honesty is the service principle our hotel has always adhered to, but we also understand that such a message may bring you some disappointment. In the future, we will conduct more detailed communication in this regard to ensure that we can provide you with accurate information during the booking stage. We are deeply sorry about the environmental aspects you mentioned. You mentioned that the hotel is old and the cleanliness is average. This is indeed an area we need to improve. We understand that a comfortable and clean environment is crucial to your stay. Therefore, we will immediately start renovating the hotel environment, including strengthening cleaning work, updating old facilities, etc., to improve your stay experience. At the same time, we also very much welcome you to give us another opportunity and let us use practical actions to prove our changes and improvements. Of course, if you have any other suggestions or needs, please feel free to contact us and we will be happy to serve you.

Response from Property: Dear guest, thank you for choosing Xiamen Kuncheng Tang'an Resort Hotel! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We will serve you wholeheartedly.

Response from Property: Dear guest, thank you for choosing Xiamen Kuncheng Tang'an Resort Hotel! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We will serve you wholeheartedly.

Response from Property: Every petal carries my sincere blessings, care and blessings, please let the breeze convey them. May flowers and green leaves accompany you and embellish your gorgeous life. May our products and services make your journey life better. We look forward to your next visit!

Response from Property: "We are very sorry for the inconvenience. We have recorded your feedback and will immediately rectify the noise, curtain sealing and hygiene issues to ensure that every guest has a comfortable stay. Thank you for your valuable feedback!"

Response from Property: Dear guests: Hello! Thank you for choosing Kuncheng Hotel. We are very honored to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction as the center" and creating a "home away from home" for each customer. Thank you for your recognition of Kuncheng Hotel's services. We look forward to your and your family's stay again!

Response from Property: Refill Refill~Dear friend, thank you for your five-point praise! Your friends will be in a good mood with your praise like this~ Kuncheng has always strived to provide good service details to make your journey colorful. As long as you come here, you will treat everyone who comes here like family.

Response from Property: Dear guest, thank you for choosing Xiamen Kuncheng Tang'an Resort Hotel! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We will serve you wholeheartedly.

Response from Property: Thank you for choosing Xiamen Kuncheng Tang'an Hot Spring Resort. Your recognition is the goal that Kuncheng has been constantly striving to pursue. We are always making more efforts for guest satisfaction! We look forward to our efforts to always give you the most comfortable enjoyment! Kuncheng and all its staff are looking forward to your coming again!

Response from Property: Every word of praise and every word of affirmation proves that our seriousness and efforts have not been in vain. Dear guest, thank you for your recognition and support. My friends are full of surprises and touches after receiving your praise. Your satisfaction is our greatest motivation and we sincerely look forward to your visit again.