Hygiene: It was absolutely terrible. I started getting allergies the night I checked in, and there seemed to be bugs. I got red, swollen bites on my face and hands, similar to the pictures.
Service: The towel was draped next to the sink. When I washed the coffee cup, it got coffee water and possibly cosmetics on it. This could definitely be washed off with normal linen cleaning. But when the room was being cleaned, the staff member said loudly, right next to me, with a disgusted tone, 'What is this stained with?!' Then, after rinsing it twice with plain water, it wasn't completely clean (though visibly lighter), and they started hinting that I needed to pay for it. Seriously, are guests expected to return towels as if they're brand new after normal use? Was their attitude during the cleaning process reasonable?
When I checked in, I explicitly asked for a higher floor. They refused, claiming there were no non-smoking rooms. After I contacted the platform, they changed their tune and said they could treat a high-floor room to be non-smoking. But they didn't update me on the process. They only asked if I wanted to switch rooms an hour after I had already checked in and unpacked my luggage.
Facilities: The shower was baffling. You had to stand in the bathtub or shower in an awkward position. Plus, the bathtub drained poorly, so your feet were constantly in standing water while showering. And the tub wasn't wide enough, so water splashed everywhere.
The bed was as hard as an iron board. Breakfast was unappetizing.
I stayed here three years ago, and the hardware hasn't improved at all. Back then, the service was quite friendly and welcoming, but now, I guess all the decent staff have been poached by new hotels. This was a truly awful stay, and I hope I never have to come to Xingtai again.
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