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Top rated hotels in Xochitepec

Fiesta Americana Hacienda San Antonio El Puente Resort & Spa
4.3/593 Reviews
I stayed at the Fiesta Americana Hacienda San Antonio El Puente Cuernavaca for a wedding in October 2023. I am supremely disappointed with my experience at this hotel. For starters, their online booking system is a nightmare. Second and most importantly, when we arrived the staff let us know we had two rooms booked for the same night, one in my name and one in my husband's name, both under my credit card. Obviously this was their doing as my husband NEVER created a second reservation, no less he would NEVER use my credit card. I kindly told the staff that this wasn't possible, that I never booked a second room for the same night, and would like to cancel this. To which they said that their cancellation policy requires that you give them 3 days notice, so they could not cancel nor refund me. How was I meant to know about the two rooms 3 days in advance, given that I never made two reservations??? We went back and forth, but they would not budge. They REFUSED to refund me even though THIS WAS NOT MY DOING! So now, I had to pay twice!!!!! What's more, they made me feel like they would handle it by the end, and NEVER told me they would actually go through with the second charge. But low and behold, my credit card statement shows charges for two rooms on the same night. Outside of this egregious experience, the rooms are just okay. We blew a fuse the first night with the hair dryer, and weren't provided robes. For the price you pay these small details go noticed. Finally, to top the experience off, we were coming back to the hacienda in the wee hours of the night after the wedding and the doors were shut and locked. We tried knocking as we heard rustling behind the door but the staff did not let us in, saying we were rude for knocking! How else were we meant to be let in?! Eventually after telling them we had kids with us, they let us in, but not after at least 10 minutes of deliberation. Overall, this experience was absolutely the WORST part about our stay in Mexico. Everything else was really great - but sadly this has tainted our experience and I can definitely say I will never return to a Fiesta Americana again.

Frequently Asked Questions

  • What are the popular Pet friendly hotels in Xochitepec?

    Whether you are travelling to Xochitepec for business or tourism, Hotel Luciérnaga and Soul Spring Sanctuary are all preferred hotels.

  • How much is the average rate for Pet friendly hotels in Xochitepec?

    For Pet friendly hotels in Xochitepec, the average price on weekdays is £121, and the average price on weekends (Friday–Saturday) is £134.

  • Which Pet friendly hotels in Xochitepec provide spa services?

    Tired from travelling? Hotel Luciérnaga and Soul Spring Sanctuary provide highly rated spa services.

  • Which Pet friendly hotels in Xochitepec provide breakfast?

    Soul Spring Sanctuary provides delicious breakfast.

  • Which Pet friendly hotels in Xochitepec provide airport transfer services?

    Soul Spring Sanctuary provides airport transfer services.

  • What deals are available for Pet friendly hotels in Xochitepec?

    Trip.com provides various promotions and discounts for Pet friendly hotels. You can check the promotions page to see available promotions on Trip.com.

Hotel Information for Traveller

Number of Hotels14
Number of Reviews46
Lowest Price£48
Highest Price£395
Average Price (Weekends)£134
Average Price (Weekdays)£121