Home2 Suites By Hilton Zhangjiajie Tianmen Mountain

Home2 Suites By Hilton Zhangjiajie Tianmen Mountain Reviews

Home2 Suites By Hilton Zhangjiajie Tianmen Mountain

No.C1 Zhangjiajie International Tourism Commercial City, Guanliping Road, Yongding District, Zhangjiajie City, Hunan Province, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
Home2 Suites By Hilton Zhangjiajie Tianmen Mountain
Home2 Suites By Hilton Zhangjiajie Tianmen MountainHome2 Suites By Hilton Zhangjiajie Tianmen MountainHome2 Suites By Hilton Zhangjiajie Tianmen Mountain
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Guest Reviews of Home2 Suites By Hilton Zhangjiajie Tianmen Mountain

9.4/10
Outstanding
1403 review
Verified reviews
Location9.4
Amenities9.4
Service9.4
Cleanliness9.5
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All reviews(1403)
Positive reviews(1379)
Reviews with photos/video(337)
Delicious breakfast(196)
Friendly front desk staff(93)
Awesome gym(24)
Clean pool(20)
Tasty coffee(19)
Has facilities for children(18)
Family activities available(16)
Close to airport(12)
Negative reviews(24)
Luxxxxx
Dynamic Double Bed Room (Capsule Coffee + Microwave + Dual-Use Fridge + Smart Toilet + Fresh Air System + Ironing Equipment)
Stayed in Aug 2025
Couple
7 review
10/10
Outstanding
Posted on Sep 6, 2025
Everything was perfect and the staff was really nice and helpful. The room was clean and the location was perfect. I can really recommend the breakfast.
Response from Property: 【早餐高峯提供隨心打包早】備荷關照，銘戢五內！因酒店餐廳受限，旅遊旺季高峯期餐廳會有些許擁擠，酒店特提出早餐打包服務，有需要的客人可隨時用房間電話聯繫前台由餐廳打包送至房間，或可自行去往餐廳打包，確保您的用餐體驗及旅遊行程！我們也會持續努力，做到更加貼切、温馨的服務，給所有的惠友們帶來更温馨舒適的入住體驗！您入住期間有任何需要，可隨時與我們聯繫，我們隨時為您服務～温柔體貼的小惠
Ian
Family Twin Room
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 23, 2025
Hotel well located, room was great. Few issues: the lights and light switches were round the wrong way. One switch would turn on the bedside light, but the other side of the bed’s switch needed to be used to turn it off. When asked the staff, he said it’s like that (I don’t think so). Breakfast was at best, ok. It kept us full. Other than that, great location, good service from Reception staff, and quite a cool little robot.
Response from Property: [24-hour free self-service bar, self-service laundry, gym] Steady progress, and then success! Thank you very much for your praise and affirmation, which also gives us greater motivation! We will also continue to work hard to provide more appropriate and warm service, and bring a warmer and more comfortable stay experience to all Hui friends! If you have any needs during your stay, please feel free to contact us, we are always at your service ~ Gentle and considerate Xiao Hui
EdenMak
Dynamic Superior Twin Room (Capsule Coffee + Microwave + Dual-Use Fridge + Ironing Equipment)
Stayed in Jun 2025
Family
33 review
10/10
Outstanding
Posted on Jul 27, 2025
The room is big clean and have good service from the staff. The hotel is near the tourist spot
Response from Property: 【24小時免費的自助飲吧、自助洗衣房、健身房】行穩致遠，進而有為！非常感謝您對我們的讚美與肯定，同時給也我們帶來了更大的動力！我們也會持續努力，做到更加貼切、温馨的服務，給所有的惠友們帶來更温馨舒適的入住體驗！您入住期間有任何需要，可隨時與我們聯繫，我們隨時為您服務～温柔體貼的小惠
irena
Family Twin Room
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 6, 2025
Very good location, staff was super helpful and was sparkling clean! Pool was extra plus in a hot summer vacation!
Response from Property: 【前台提供免費停車券、行李寄存等服務】滿意衹有起點，服務永無止境！非常感謝您對我們的讚美與肯定，同時給也我們帶來了更大的動力！我們也會持續努力，做到更加貼切、温馨的服務，給所有的惠友們帶來更温馨舒適的入住體驗！您入住期間有任何需要，可隨時與我們聯繫，我們隨時為您服務～温柔體貼的小惠
Guest User
Dynamic Deluxe Mountain-View Double Bed Room (Capsule Coffee Machine + Fresh Air Fridge + Microwave)
Stayed in May 2025
Travelling with friends
2 review
9.5/10
Amazing
Posted on Jun 6, 2025
Our stay at Home2 has been great! Nicole at the reception was lovely! The original room we booked was facing the train tracks so it was a bit noisy. I told Nicole and she responded very quickly and changed our room so I can have a good sleep! Thank you! The room we changed to is a small suite with plenty of storage and a big bathroom. We had some issues finding cutlery but a call to the reception quickly got what we needed. The breakfast selection was a bit limited but you got everything from cold salad to hot noodles. We feel the stay could have been improved if there is concierge service to help with luggages at door or opening taxi doors when entering the lobby.
Response from Property: 【前台提供免費停車券、行李寄存等服務】滿意衹有起點，服務永無止境！非常感謝您對我們的讚美與肯定，同時給也我們帶來了更大的動力！我們也會持續努力，做到更加貼切、温馨的服務，給所有的惠友們帶來更温馨舒適的入住體驗！您入住期間有任何需要，可隨時與我們聯繫，我們隨時為您服務～温柔體貼的小惠
Henry Heah 连重达
Dynamic Double Bed Room (Capsule Coffee + Microwave + Dual-Use Fridge + Smart Toilet + Fresh Air System + Ironing Equipment)
Stayed in Apr 2025
Travelling with friends
12 review
10/10
Outstanding
Posted on May 31, 2025
Wonderful hotel, new building, new rooms, good amenities, USB Type C socket available next to bed, good breakfast, nice lobby, well received by front office, fast lift, good foods and convenient store, near to 天门山 cable car. Will I return? YES! Just one remark, should provide disposable razor
Response from Property: 【24小時免費的自助飲吧、自助洗衣房、健身房】行穩致遠，進而有為！非常感謝您對我們的讚美與肯定，同時給也我們帶來了更大的動力！我們也會持續努力，做到更加貼切、温馨的服務，給所有的惠友們帶來更温馨舒適的入住體驗！您入住期間有任何需要，可以隨時用房間電話撥“0”，我們隨時為您服務～温柔體貼的小惠
HappieGL
Dynamic Deluxe Mountain-View Double Bed Room (Capsule Coffee Machine + Fresh Air Fridge + Microwave)
Stayed in Apr 2025
Couple
3 review
7.5/10
Posted on May 29, 2025
Room smelled of cigarette even though it is a non-smoking room. You could hear the train if you stay in a room facing the train station.
Response from Property: Hello! Thank you very much for choosing to stay with us and for taking the time to leave feedback. We deeply apologize for the lingering smoke smell in your non-smoking room and the noise from the room facing the train station during your stay. Regarding the smoke smell issue: We immediately reported this to the housekeeping department. We will strengthen inspections of non-smoking rooms, strictly enforce smoke-free regulations, and use professional odor removal equipment for deep cleaning to prevent similar incidents from happening again. Regarding the train noise issue: Given the orientation of some room types, if you are sensitive to noise, please contact us in advance of your next stay. We will prioritize rooms facing away from the train station or provide auxiliary supplies such as noise-isolating earplugs to create as quiet a resting environment as possible. Once again, we sincerely apologize for the inconvenience caused and thank you very much for your understanding and suggestions. We will continue to improve our service details and look forward to providing you with a more comfortable stay in the future! I wish you a happy life and all the best!
DanCan99
Dynamic Double Bed Room (Capsule Coffee + Microwave + Dual-Use Fridge + Smart Toilet + Fresh Air System + Ironing Equipment)
Stayed in Apr 2025
Couple
38 review
10/10
Outstanding
Posted on May 31, 2025
This hotel was great! The front desk were super friendly and helpful they even upgraded to mountain side view! The breakfast was delicious and clean! Overall great experience
6/7
Response from Property: 【24小時免費的自助飲吧、自助洗衣房、健身房】行穩致遠，進而有為！非常感謝您對我們的讚美與肯定，同時給也我們帶來了更大的動力！我們也會持續努力，做到更加貼切、温馨的服務，給所有的惠友們帶來更温馨舒適的入住體驗！您入住期間有任何需要，可以隨時用房間電話撥“0”，我們隨時為您服務～温柔體貼的小惠
Jason of Sydney
Dynamic Deluxe Mountain-View Twin Room (Capsule Coffee Machine + Fresh Air + Microwave Fridge)
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 18, 2025
Good view Recommended A lot Very good very very good place to stay
Response from Property: 【豪華山景房,遙望天門山】不知青山高几許，唯知雲霧漫山去！很高興我們的房間景觀能得到您的青睞！我們朝南房型能看到張家界的著名景點天門山，朝北房型能看見張家界市中心的城市美景，都是不錯的選擇哦～山清水秀的小惠
Rahi Alam
Dynamic Deluxe Mountain-View Double Bed Room (Capsule Coffee Machine + Fresh Air Fridge + Microwave)
Stayed in Jun 2025
Couple
9 review
10/10
Outstanding
Posted on Jul 15, 2025
Very nice room and location, easy access to Didis.
Response from Property: 【膠囊咖啡機，微波爐，雙用冰箱】房間乾淨，內心幸福！非常感謝您的認可，衞生安全問題我們都是放在第一位的，每天的一客一換一消毒、三級查房檢查等，都衹為給每位客人提供一個乾淨、舒適、放心的入住環境和體驗！您入住期間有任何需要，可隨時與我們聯繫，我們隨時為您服務～喜顏悦色的小惠
Lily Shao
Dynamic Deluxe Mountain-View Double Bed Room (Capsule Coffee Machine + Fresh Air Fridge + Microwave)
Stayed in Jul 2025
Couple
3 review
7.0/10
Posted on Sep 1, 2025
No porter service at lobby. Front desk staff not very helpful . Location no good , walk very far ( 10mins) to cable station . Hilton humpton location is much better as it s just opposite of cable station
Response from Property: 尊敬的賓客您好，非常抱歉收到關於前台工作人員不太樂於助人的反饋，如您方便可告知我們，我們一定加強培訓及主動服務意識的加強！大堂目前沒有專人負責行李搬運服務，但如您有需要客隨時告知前台，我們將安排人員為您服務！酒店位置距離天門山景區700米，步行確實需要十分鐘左右！對於您此次入住的體驗不佳我們深感歉意，關於服務問題我們將積極溯源問題加強培訓，以更專業及熱情的服務接待好每一位入住的賓客～～～積極向上的小惠
Kibyoung88
Dynamic Superior Twin Room (Capsule Coffee + Microwave + Dual-Use Fridge + Ironing Equipment)
Stayed in Jan 2025
Family
5 review
9.0/10
Great
Posted on Mar 4, 2025
It's one of the best hotel near Tienmenshan and Zhangjiajie bus terminal, and it takes about 10-15 minutes from the Zhangjjajie Hehua international airport by taxi. rldmThe hotel is clean and nice. I wanted a non-smoking room but, the room I've checked-in smelled like cigarettes. Except this, it was very nice hotel in Zhangjiajie city downtown.
Response from Property: [24-hour free self-service bar, self-service laundry room, gym] Steady progress and achieve success! Thank you very much for your praise and affirmation, which also brings us greater motivation! We will also continue to work hard to provide more considerate and warm service, bringing a warmer and more comfortable stay experience to all Hui friends! If you need anything during your stay, you can always dial "0" from the room phone and we will be at your service at any time.
Aldo
Family Twin Room
Stayed in Jul 2025
Family
3 review
9.0/10
Great
Posted on Aug 24, 2025
Pool was not working Breakfast can be improved (no choice of tea, jam and youghurt is in bulk, low chiice of western food)
Response from Property: 尊敬的賓客您好，首先非常感謝您選擇入住我們酒店，同時也關於泳池問題及早餐問題讓您體驗不佳表示衷心的歉意！泳池八月份都是正常開放的，開放時間為每日下午2點至7點，如您去泳池時泳池門為關閉狀態，請隨時聯繫我們（因為有時候有小朋友上去遊玩，且無大人陪同，會臨時鎖門）。早餐目前茶品為張家界特色梅茶，梅茶功效有祛痰、解熱、消腫，尤其是治療上呼吸道感染，急慢性咽炎、支氣管炎等，效果顯著。 長期飲用莓茶，能全面增強體質和免疫力，西餐糕點目前每日出品六至八種，同時也非常感謝您的各項建議，我們也會持續進行優化調整！～～～積極向上的小惠
Guest User
Family Twin Room
Stayed in Jul 2025
Travelling with friends
2 review
9.0/10
Great
Posted on Aug 20, 2025
Hotel located very close to the entrance of Tianmen Mountain while a bit off the route for Zhangjiajie forest and other attractions. The rooms and the hotel are well equipped and provide a tourist info service just close to the reception which we found very useful
Response from Property: 【豪華山景房,遙望天門山】山青煙雲霧繚繞、眾纜來去天門道！非常感謝您選擇入住我們酒店，我們酒店所有房間除了高級套房外，其餘房間都是可以看到天門山纜車的哦，酒店距離天門山僅700米，步行10分鐘即可到達！步行3分鐘即可到達張家界中心汽車站與火車站，距離機場、高鐵站車程大約18分鐘，商務出行或者自駕遊玩都很便利！您入住期間有任何需要，可隨時與我們聯繫，我們隨時為您服務～笑逐顏開的小惠
Guest User
Dynamic Superior Twin Room (Capsule Coffee + Microwave + Dual-Use Fridge + Ironing Equipment)
Stayed in Jul 2025
Travelling with friends
5 review
8.0/10
Very Good
Posted on Aug 12, 2025
Brand new property, very clean. Staff was helpful Breakfast was varied We booked this property mostly for the presence of the pool. However, it was only opened 5 hours per day (in the afternoon, while you are most likely exploring Zhangjiajie). Out of four days, we managed to use it once and were disappointed to find a bad smell, and the lack of towels.
Response from Property: 尊敬的賓客您好！非常抱歉在您入住期間因為泳池問題讓您體驗欠佳，我們深感歉意！泳池因為是常温泳池，酒店綜合考慮温度問題定位每日的下午兩點至七點，因為上午會進行泳池整理，晚上太晚水較冷，當然您不介意水温的話可以隨時聯繫我們，我們可以為您適當延遲關閉時間，全力滿足您的需求！泳池每日開放時間水循環是正常持續開啟的，因為泳池為內部免費使用，所以並未在泳池配備毛巾，如您需要更多的毛巾，可以隨時聯繫酒店，我們將第一時間為您送至房間！非常遺憾未能盡善盡美的為您帶來愉快的假期，同時非常感謝您提出的各項建議，也期待您的下次光臨！