Guest Reviews of Zhangjiajie Qishi Li Cave Homestay (National Forest Park Flagship Store)
9.6/10
Excellent
160 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.8
Amenities9.3
Service9.7
Cleanliness9.6
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All reviews(160)
Positive reviews(159)
Reviews with photos/video(113)
Well designed(29)
Delicious breakfast(29)
Offers pick-up/drop-offs(18)
Excellent afternoon tea(14)
Close to scenic area(11)
Great swimming pool(8)
Garden view(6)
Perfect for honeymoons(5)
Negative reviews(1)
Guest User
Suite With View
Stayed in Apr 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on May 31, 2025
Its a verey nice hotel The reception was very special and the welcome was warm. The hotel staff were dedicated to their work. A special thanks to the employee Sunny.
Response from Property: Thank you so much for taking the time to leave us this wonderful review!We are especially proud that our location served as the perfect base for your explorations of the Zhang Jiajie National Forest Park .Our goal is to create memorable experiences for our guests, and it sounds like we accomplished just that during your stay.We're looking forward to welcoming you back for another stay whenever your travels bring you to our corner of the world.Warm regards!Sunny
We had a very comfortable stay here at the newly opened Cave Homestay.
Room was spacious with excellent view of the mountains and the hotel garden.
Prime location with easy access to the National Park.
Delicious breakfast - compliments to the Chef.
Excellent service from Manager Mr Zhang and the lovely butler Ms Shuang.
Availability of washing machine & dryer gives an added convenience.
Would definitely recommend for Zhangjiajie National Park visitors.
6/12
Response from Property: Dear guest: Hello! Thank you very much for your five-star praise. We are honored by your encouragement! We are very pleased to see your high affirmation of our environment and facilities. Your satisfaction is our greatest pursuit. We believe that details determine success or failure. Your recognition inspires us to continuously improve our services, enhance quality, and strive to provide every guest with a more comfortable and warm stay experience. Looking forward to meeting you again, I wish you a happy life and all the best!
Guest User
Smart Room (Double Bed) (Pool, Floor Heating)
Stayed in Apr 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on May 27, 2025
Probably one of the most beautiful hotels in China. Very clean rooms with futuristic tech. Amazing pool and really nice service, especially Sunny is very kind!
Response from Property: Thank you so much for taking the time to leave us this wonderful review!We are especially proud that our location served as the perfect base for your explorations of the Zhang Jiajie National Forest Park .Our goal is to create memorable experiences for our guests, and it sounds like we accomplished just that during your stay.We're looking forward to welcoming you back for another stay whenever your travels bring you to our corner of the world.Warm regards!Sunny
Guest User
Garden Premier Suite (Window, Bathtub)
Stayed in Apr 2025
Family
1 review
7.5/10
Posted on May 6, 2025
The hotel is very beautiful and very well located. Some of the stuff were extremely nice and helpful, while others showed zero interest in trying to communicate with foreign customers. When we arrived at 3, we were told that one of the rooms was not ready. We came back at 4 - same thing. The check in is supposed to be at 2. We didn’t get any apology and I feel like for the price we paid it’s not acceptable.
It was hard to understand how restaurant works. One day we asked for food and they told us there was no food, the next day we saw people eating and managed to order. We were told that you need to inform them in advance if you want to have dinner on a last day only.
My brother speaks some Chinese and in other places we stayed at people tried to understand him, but at this hotel one employee literally turned away when he tried to talk to him. However, many other workers were very nice to us and tried their best to communicate.
It’s a good place to stay at if you speak Chinese. Amenities and views are great, just the restaurant is confusing and also the bar is not open yet as we were told.
Response from Property: Thank you for choosing to stay and sharing your valuable feedback. We attach great importance to the stay experience of every guest and are deeply sorry for the inconvenience you encountered during this stay.
1. We are deeply sorry that the room was not ready when you arrived in the early morning and did not receive a clear apology. At that time, due to a system failure, the room preparation was delayed. We are taking measures to optimize the reservation and check-in process to ensure a smooth check-in experience for all guests in the future.
2. Regarding the issue of restaurant food supply and dining rules you mentioned, we have taken immediate action. At the same time, we will also inform guests of the dining rules more clearly to avoid similar misunderstandings.
3. We attach great importance to the staff service attitude issues you reported. We will strengthen the service awareness education of employees to ensure that all employees can provide friendly and respectful services to guests from all over the world.
4. Regarding the issue of the bar not opening, due to routine maintenance, the opening time is slightly delayed. We will make the bar opening time clearer and provide guests with a richer entertainment experience.
We are very grateful for your feedback, which will help us continuously improve our services and provide guests with a better stay experience. We look forward to serving you again!
Venis
Family Friendly Room - 2-Room, With View (Floor Heating)
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 25, 2025
Highly recommended hotel in Zhangjiajie. The hotel is very clean and close to the east gate. Highlighted with a cave bar ( a real natural cave) and super friendly staff to arrange birthday celebration.
Response from Property: 您的好評是對我們最大的肯定,不奢求一日三餐春暖四季,衹希望您往後都如今日般開心~
Really enjoyed our stay here at the Zhangjiajie Qishi Li cave Homestay. Location was pretty convenient, with airport/train station/hotel/hotel transfer. within easy walking distance to the East gate of the National Forest Park and close to foot massage parlours and restaurants. Staff were very warm, courteous and helpful. Our tickets to all the local attractions were arranged flawlessly and we even managed to save half a day with their thoughtful planning. The cave bar was awesome though the bats were a little scary. Breakfast was served individually on a tray in the homestay restaurant and though limited in choice, the selection was tasty, refill was available and well thought out with slight daily variations. The smart mountain view room with king bed was comfy and spacious. The only downsides were the bright blue toilet light and smart mirror light which couldn’t be turned off at night. Xiao Wei our AI room assistant was also a little hard to navigate if you don’t speak fluent mandarin but we did end up missing her after we left as she was quite helpful and fun to interact with. Lights in the room could also have been improved as we found out that when Xiao Wei was being updated we could not switch off half of the lights on one night until after midnight. The restaurant dinner was also tasty but you have to order in advance as it does not serve food otherwise. Likewise for lunch. This type of room is only suitable for couples as the shower and toilet doors are slightly see-through. I do know they are a new homestay that only recently opened so they are still making further improvements. The pool looked awesome though we didn’t get to use it. The homestay definitely feels like you are staying at a mini holiday resort so I would definitely recommend if your plan a trip to Wulingyuan in Zhangjiajie and I would certainly stay there again. They even gifted us us a tin of chinese tea as a leaving present.
Response from Property: 尊敬的貴賓:感謝您在百忙之中抽空分享您在咱們棲石裏洞穴民宿的入住體驗,能夠得到您的認可,是我們的榮幸;對於您提出的問題我們也在不斷改進和完善當中,我們最大的欣慰是您在這裏住得舒服、玩的愉快。期待未來能有更多機會為您服務,我們將以更貼心的安排、更優質的服務,靜候您再次回家!
Anonymous User
Smart Room (2 Beds) (Sofa)
Stayed in Apr 2025
Couple
3 review
9.0/10
Great
Posted on May 24, 2025
The location of this hotel is perfect and close by the National Park gate . The service is AAAAA especially the staff here “ Sunny “ she is very nice and help me organized everything . She did her best job . Outstanding service ❤️
Response from Property: Thank you so much for taking the time to leave us this wonderful review!We are especially proud that our location served as the perfect base for your explorations of the Zhang Jiajie National Forest Park .Our goal is to create memorable experiences for our guests, and it sounds like we accomplished just that during your stay.We're looking forward to welcoming you back for another stay whenever your travels bring you to our corner of the world.Warm regards!Sunny
look lenore
Smart Room (2 Beds)
Stayed in Mar 2025
Solo travellers
1 review
10/10
Outstanding
Posted on Apr 21, 2025
Wow. Amazing gem! Wonderful staff and immaculate facilities with personal butler-level attention to your well-being and enjoyment. Miss Hu and her staff never failed to greet me with a warming cup of tea in their beautiful cave-like lobby. She helped me purchase my pass to the Zhangjiajie Forest Geopark, and suggested a great itinerary for a two-day visit. It was perfect! The hotel is brand-new, pristine clean, with state-of-the-art everything, including the toilets (you never have to touch it with your hands). Oh, how I miss the warm seat already! Every morning, the cheerful cleaning staff greeted me and cleaned my room while i had breakfast. My room had it’s own outdoor patio, where i enjoyed a pot of tea while gazing down at a pool and up at the distant mountains. The location couldn’t be better, they are nearest the East Gate on the other side of the river, away from the hordes and tour buses. The Qishili Cave Homestay is nestled into the trees. Their breakfast buffet rivals that at other top-notched hotels, but with a personal touch — the guy that cooks your noodle soup comes around to see if you’re enjoying your meal and to wish you a happy day. And when i returned in the evenings, tired from my adventures, the smiles and welcome backs started before I even walked through the front door. The staff here deserves 10 stars. Thank you SO much ❤️!
Response from Property: 品質和服務才是我們的目標,您的滿意才是我們最大的追求!您的讚許讓我們充滿了動力!謝謝您的支持,歡迎再來~
SusanZh ou
Smart Room (Double Bed) (Pool, Floor Heating)
Stayed in Apr 2025
Couple
11 review
9.5/10
Amazing
Posted on May 13, 2025
Zhangjiajie Qishili Cave B&B|Highly Recommended
A B&B you must stay in when you come to Zhangjiajie. I love this B&B so much. There is a real cave. The lighting in the cave is well arranged. There are bats🦇, real bats. I thought they were fake at first~~
Facilities: The facilities in the house are complete, fully automatic toilet, and fully voice-controlled robot Xiaowei, intelligent and advanced~
Hygiene: The hygiene is very good, but the swimming pool is a bit dirty, just in time for cleaning~
Service: The housekeeper service is very good, and there are timely feedback on any problems~
I like the outdoor layout the most, the public area is also relatively large, and there are more
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6/17
Response from Property: Thank you very much for your recognition and recommendation. Reading your sincere evaluation is the happiest thing for all the staff of Qishili. We are lucky to meet guests like you who understand the beauty of life. We are extremely happy with your praise for the details, and we have also made corrections as soon as possible regarding the deficiencies you pointed out. We look forward to your coming again to experience it and wish you and your family a happy life!
Guest User
Smart Room (2 Beds)
Stayed in May 2025
Couple
1 review
9.5/10
Amazing
Posted on Jun 13, 2025
The hotel environment is really amazing. The facilities in the new hotel are actually a natural cave with bats and bird nests inside. It's really too much!
The exclusive butler provides full service, attentive explanation of the tour route, set menu afternoon tea and evening wine and food, two happy days
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for taking the time out of your busy schedule to share your experience at our Qishili Cave B&B. It is our honor to receive your recognition. It is our greatest comfort that you live comfortably and have fun here. For your evaluation that did not give us a full score, we will work hard to improve and look forward to having more opportunities to serve you in the future. We will wait for you to come home again with more considerate arrangements and better services!
Li Shuan Sutherland
Smart Room (Double Bed) (Pool, Floor Heating)
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 21, 2025
This stay at Wulingyuan Qishili Cave Folk Customs was a very unique and unforgettable experience. It is located in the Wulingyuan Scenic Area, and you can walk to Zhangjiajie National Forest Park (sign gate) and walk to the "Charming Xiangxi" theater in 3 minutes.
I would like to especially thank the housekeeper-Xiaoyi, who arranged everything in detail from the moment we arrived, whether it was luggage, routes or travel tips, she helped us take care of it properly. The service was in place and warm, and I really felt the feeling of "home". I also thank the chef for taking great care of our tastes and eating habits, making us feel at home.
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6/15
Response from Property: [1vs1 customized family travel route*infinity pool to cool off in the summer] Seeing your perfect stay experience makes me happier than seeing our full room report. The housekeeper & chef are so happy to see your affirmation of us! Your praise is a legitimate reason for us to "secretly be happy for five minutes". I wish you a little happiness every day!
Bensandehanzi
Suite With Mountain View
Stayed in May 2025
Family
20 review
10/10
Outstanding
Posted on Jun 12, 2025
It must be a five-star rating. The service from the communication before check-in to the service during the stay is very thoughtful. The decoration of the homestay is very unique, and the afternoon tea is also good. I especially like the housekeeper Xiao Tang. When checking in, he carefully explained the tour route and precautions. During the period, the response to any questions was very timely and full of enthusiasm. It was the first time I brought my parents to Zhangjiajie. I had a great time and I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, I am your butler Xiao Tang. It is a great honor to serve you and your family. Seeing your satisfied feedback makes us feel warm! We are so happy to receive your recognition. We pay attention to every detail to make you feel the warmth of home. Please remember to tell us next time you come, and we will prepare a little surprise for you. Looking forward to meeting you again!
Guest User
Smart Room (Double Bed) (Pool, Floor Heating)
Stayed in Mar 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 23, 2025
✨ **Zhangjiajie Cave B&B|Bestie screamed all night! ** ✨
**"Is this really the Earth?!"** 🌍
Between my bestie and I, we broke into the mysterious cave B&B in the mountain
The moment we pushed open the door—— **The original rock wall + modern design** is a perfect mix!
🛏️ **Cloud bed + floor-to-ceiling window**: Open your eyes and you will see the Zhangjiajie peaks like an ink painting⛰️
🌌 **Nighttime easter eggs**: Lie down and watch the stars✨, soak in the hot springs by the cave♨️ (great with red wine!)
📸 **Photography Tips**:
1️⃣ You can take photos everywhere outside (Picture 2 is a photo I took a lot of and posted)
2️⃣ A bird's-eye view of the hot spring pool, legs are two meters and eighty centimeters long👯 (it was raining🌧️ so we didn't go into the pool
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6/17
Response from Property: 品質和服務才是我們的目標,您的滿意才是我們最大的追求!您的讚許讓我們充滿了動力!謝謝您的支持,歡迎再來~
Guest User
Garden Suite - With View (Balcony, Bathtub)
Stayed in May 2025
Traveling with friends
3 review
8.0/10
Very Good
Posted on Jun 7, 2025
We booked two rooms, one suite and one double room. Overall, they were OK. The decoration style was unique, but the hotel design still had major flaws. The basic needs of the guests were not taken into consideration. There was no place to put luggage or hang clothes. Even in the suite, the luggage could only be placed on the sofa. The design position of the washbasin in the double room also had major flaws. It was placed directly next to the bed without any shelter. When washing, water would easily splash out. It was so exaggerated that the bed, which was very close, would also splash water. The breakfast provided was a set meal prescribed by the hotel, which was a bit disappointing. The meal was relatively simple, but after communicating with the housekeeper, they said that reservations could be made in advance and appropriate on-demand delivery could be made. The quality of the afternoon tea was OK.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to review the Qishili Cave B&B. We are deeply sorry for the problems you encountered during your stay. We have conducted self-inspection and improvements on the issues you mentioned. Your opinions are very important to us. We will continue to improve and provide you with better services.
The hotel is quite new and has just opened. During my stay, I will have a one-to-one butler. Basically, the butler can help me solve some of my needs, especially travel plans, which can be planned according to my needs. It is a very comfortable trip!
Original TextTranslated by Google
Response from Property: [Butler service, customized routes] There are countless sceneries on the road, which can make you stop for us and feel infinite joy in your heart. The place is more beautiful because of your arrival. I hope to spend the good times with you in the future.