Top 5-Star Hotels in Zhangjiajie

The hotel is in an excellent location, very close to Tinamen Mountain cable car (10 minute walk), and close to many restaurants. We got a room upgrade to a very big, comfortable and clean room. The breakfast is excellent, delicious traditional chinese cuisine. The hotel haas a travel agency (where we booked tickets to the national park saving us the lines), money exchange service and several grocery stores. Overall everything was good except for a very unpleasant interaction with the staff. We had an early train in the morning and we asked at the front desk to help us book a taxi in advance. The entire staff, none of them speaks english obviously, 5 people started to make fun of us in chinese for several minutes, eventually telling us to to catch a taxi on the road at 5 in the morning. What is so funny about asking the hotel staff to call a taxi? It was very humiliating, this hotel clearly does not care for its foreign guests. I've stayed in several hotels in China, never have I experienced anything similar. Additionaly, since we checked out before breakfast the hotel refused to provide us with any appropriate compensation, offering us a bottle of water and a piece of bread. Cannot recommend this hotel.

We had a wonderful stay at the Pullman. George from the concierge was very helpful in booking our tickets. The location is fantastic, close to East Gate, with major attractions just a few kilometers away. Although we hired a Didi, it's also possible to walk to these attractions. The western food section in the restaurant could use some improvement; the pizza tasted more like cheese on bread than an actual pizza. However, the breakfast buffet was quite nice. We definitely recommend this place for families, as the pool is great for both kids and adults after a long day of walking.

We recently enjoyed a fantastic one-week stay at the Harmona Spa and Resort in Zhangjiajie, and we couldn't be more pleased with our experience. From the moment we arrived, the personalized service made us feel right at home. The staff went above and beyond to assist us with logistics, arranging everything from tickets to transportation, ensuring a smooth and enjoyable stay. The 24/7 attention was impeccable, and the beautiful location and facilities added to the charm of the resort, we got a feeling of Avatar 2.0 One highlight was the great variety offered at breakfast, which we thoroughly enjoyed each morning. Both of the resort’s restaurants served excellent food, adding to our overall dining pleasure. A special mention goes to the staff members who made our stay exceptional: Johnny and Shan received us warmly on the night we arrived, Cherry and Monica, who not only provided excellent service but also entertained us with their beautiful singing and fun personalities; Pink, who was incredibly helpful, proactive in planning our activities, and quick to resolve any issues T hank you to Mao Mengfan, who hosted us with an amazing barbecue at Flower Valley, Luna from the Chinese restaurant, who provided amazing service; Nikki and Fenfen from the front desk, who were always welcoming and efficient; and Josie from the bar, who made our karaoke night unforgettable with creative cocktails. Lastly, big thank you to Mr. Li who took great care of our luggage, ensuring it reached the airport when we couldn't return from Tianmen Mountain in time. We loved every moment of our stay at Harmona Spa and Resort and highly recommend it to anyone visiting Zhangjiajie. Victoria & Alexander

Amazing hotel and unmatchable views! Food and location was great! Staff is very kind, sweet and helpful. Room was amazing! They upgraded us and gave us basically a house! If you are looking to visit the park and enjoy the hotel this is your place. It is secluded so don't go if you are looking to hang out outside in a proper town etc. I am vegetarian so I wish there were more clear veggie options as I know Chinese food has but they went out of their way to help me. I also wish there was a menu in English and a clear vegetarian menu so it was just easy to order food rather than trying to overlap one phone with the other to translate (Google translate) 😂. Also for us this is the best entrance and the hotel is literally 5 minutes driving from it. They take you every morning in a golf car and it is just magical. Visiting this park and having this view every morning when waking up it made this trip totally worth it.

Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything. If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.

The hotel is close to the east gate of Wulingyuan and historic interest area. It’s very convenient to start your trip from here. It’s a 10min walk from the bus station that takes you to the Grand Canyon and zhangjiajie. The streets with the shops are 1-2km walking. They have many choices for breakfast. Different vegetables, noodles, bread, eggs, fruit etc. Even cornflakes and toast if you only like western food. They change it a bit everyday which is nice. The room was good and they cleaned it every day. Only underneath the bed it was dusty. The room had automatically opening curtains and airco. I would recommend this hotel. The staff does not speak English so if you don’t speak a little Chinese it might be a little inconvenient.

This hotel was OK as far as amenities but I gave it 2 stars because many things in the room were broken.  Only the handheld shower head turned on, not the overhead rain shower. The shower leaked water into the toilet area, the light on the vanity mirror was broken. Most annoyingly, the air conditioner only turned down to about 24.5° and would not go lower. We were so hot at night trying to sleep. Other than those things the room was quite comfortable, especially the bed. Staff were also very friendly. The breakfast was OK.  If you are looking for the western options at the buffet, they had fried eggs, bacon, sausage/hot dogs, fresh fruit, cheap coffee, and sliced bread. The Chinese breakfast options were plentiful.

It was my first time staying in this hotel and I was very satisfied. The hotel facilities are complete, the environment is beautiful and clean. The service attitude of the front desk and restaurant staff is very good. The location of the hotel is very convenient, and it is very close to Tianmen Mountain and the 727th floor, a popular check-in spot.

We recently enjoyed a delightful four-day stay at your hotel. The entire staff, from reception to housekeeping, was exceptionally well-trained, kind, and professional. Our room was spacious, impeccably maintained, and spotlessly clean. The highlight was the balcony, which offered a breathtaking view of the picturesque mountains. The breakfasts were delicious, with a great variety of choices, and the coffee was equally enjoyable. The hotel’s convenient location near the East entrance to the park and the main street with various restaurants and shops added to our overall positive experience.

The front desk staff was very friendly and helped upgrade the room. Mr. Xu from the concierge department was very thoughtful and took the initiative to drive us to the gate of the scenic spot. It was very commendable and I will definitely stay here again next time.