Home Inn (Zhangzhou Tengfei Road Gucheng Branch) Reviews
Home Inn (Zhangzhou Tengfei Road Gucheng Branch)
No.372 Tengfei Road, Xiangcheng District, Zhangzhou, Fujian, ChinaView Hotel Details
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Home Inn (Zhangzhou Tengfei Road Gucheng Branch) Guest Reviews
4.6/5
Very Good
744 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(744)
Positive reviews(709)
Reviews with photos/video(128)
Great location(86)
Friendly front desk staff(82)
Delicious breakfast(81)
Easy to get around(48)
Many amenities(32)
Perfect for business trips(29)
Strange smell in room(9)
Stayed multiple times(8)
Negative reviews(35)
Tracy104
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
10 review
4.3/5
Very Good
Posted on Feb 21, 2025
It's OK, it's quite satisfactory, there is a laundry room and dryer, the location is also excellent and it's convenient to take a taxi
Original TextTranslated by Google
Response from Property: Thank you for your recognition! We are glad that the laundry room and location have brought you convenience. We will continue to work hard to provide better services!
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
11 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The room is big, clean, quiet and I slept well. The front desk reception was very enthusiastic, responded promptly when needed, and gave meal coupons, great 👍🏻. The hotel is in a great location, not far from the ancient city.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation. We will continue to maintain high standards of service and environment and look forward to serving you again.
Guest User
Superior Queen Room
Stayed in Jan 2025
Couples
59 review
4.3/5
Very Good
Posted on Feb 10, 2025
In the city center, not far from the ancient city, convenient for eating, good service, and free breakfast. The room is a bit small, but everything else is ok.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation, we will continue to work hard to provide better services
Mogumoguxiaoxiao
Superior Queen Room
Stayed in Jan 2025
Family
31 review
4.3/5
Very Good
Posted on Feb 5, 2025
The waiters are very friendly. It is about 1 kilometer away from the ancient city and you can walk there.
Parking is available nearby and the cost can be reimbursed by the hotel.
The breakfast is simple, but it has everything you need, including noodle soup, which is delicious.
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We will continue to maintain high-quality service and optimize breakfast varieties, and hope to bring you a better experience next time.
EExinghui
Superior 2-bed Room
Stayed in Jan 2025
Family
10 review
4.3/5
Very Good
Posted on Feb 8, 2025
It is close to the ancient city, very convenient, and the service is very friendly. Parking can be reimbursed at RT-Mart opposite. The price-performance ratio is good, but the room next to the restaurant is really noisy.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the bad experience you had during your stay. If you encounter any problems during your stay, you can communicate directly with our front desk staff and we will definitely make improvements. We look forward to seeing you again and wish you a happy life!
Guest User
Suite
Stayed in Jan 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 2, 2025
I have stayed here many times. The location is excellent, very close to the ancient city and convenient for parking.
Original TextTranslated by Google
Response from Property: Thank you for your repeated choices and recognition. We will continue to provide you with a convenient and comfortable accommodation experience.
Guest User
Business Queen Room
Stayed in Jan 2025
Solo travellers
28 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The room is well-equipped, clean and tidy, the environment is elegant and comfortable, the service attitude is very good, the service is thoughtful and meticulous, and the service is warm and thoughtful.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation and appreciation. We will continue to maintain high-quality service and a good environment and look forward to serving you again.
Anonymous User
Business Queen Room
Stayed in Jan 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The hotel is in a good location, with convenient transportation, the staff is also very friendly, and there is laundry service, which is very convenient
Original TextTranslated by Google
Response from Property: Thank you for your affirmation, we will continue to work hard to provide better services. Looking forward to serving you again.
Anonymous User
Business Double Room A
Stayed in Jul 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
My stay here was great! The hardware facilities are complete and make people feel very comfortable. The attitude of the waiters is very professional and enthusiastic, especially when checking in and checking out, they are prompt and efficient. The breakfast was rich in variety and delicious, meeting all my expectations for breakfast. What surprises me most is the free parking service provided by the hotel, which is very convenient. I recommend it to everyone!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Rujia Business Travel Zhangzhou Tengfei Road Ancient Town Branch with trust and expectation. Your eyes are like bright stars, shining with charming brilliance, the hotel's characteristics and numerous services are brightened by your brilliance.
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
17 review
3.3/5
Posted on Feb 6, 2025
The robot in the room will make noises in the middle of the night! The noise was so bad that I couldn't sleep. The sound insulation was not good, and the voices of other guests outside the room were clearly audible! You can clearly hear the voices of people inside from outside the door, the electric curtains have some problems
Also, the equipment is old, but the attitude of the service staff is very good👍
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We will continue to maintain our high-quality service and hope to bring you a better experience next time.
Anonymous User
Business Queen Room
Stayed in Jan 2025
Couples
6 review
3.2/5
Posted on Feb 8, 2025
The weather was still quite cold during the period, so we needed to turn on the heating. However, after it was turned on for a short while, the whole house would trip and it was so cold that we could hardly fly! The water for the shower was also quite cold. I called the front desk and they told me that I had to wait for a while before it would get hot. But after a while, it was still very cold...
Original TextTranslated by Google
Response from Property: Thank you for your feedback and we apologize for the inconvenience caused by the heating and hot water issues. We will check and improve it immediately.
Taoyanrujiashanglvjiudian
Business Double Room A
Stayed in Apr 2024
Travel with friends
3 review
1.0/5
Posted on May 14, 2024
The environment is very bad. The last guest's midnight snack may be saved for me. The walls are very dirty and the sound insulation is very poor. The person upstairs can hear the sound of the sewer pipes while taking a shower in the middle of the night. I didn't sleep well all night. Don't stay here.
I lost a headset worth more than 1,000 yuan. The location was shown in the hotel. I called the 🍎 customer service to ask if this can be used as evidence of my lost location. The answer is yes, because if my headset follows my own movement, the location will be updated. But the result was that after I told the hotel customer service, the headset was refreshed the next day. So? Is it a coincidence?
But when I asked for help on 🍠, they said the white stuff might have been washed with the bedsheets. So I continued to ask the customer service and they said they could help me find it again, but someone was already in the room. Then it took me almost a week to find the stuff. I don’t know how many times the headphones have been transferred. And I said at the beginning that I didn’t want to communicate with them directly. I reported it on the platform and asked them to connect with the platform. Then they told the platform customer service that they would contact me privately. Hehe
I asked the hotel to show me the surveillance to see the time period when the aunt cleaned the corridor. But they showed me the 16x speed. The aunt moved with flash. And in the middle of the way, an aunt passed by and chatted for a few words. She was about to leave, but she returned inexplicably and went in with a canvas bag. She came out after a while. So? When I asked them to play the surveillance audio, they told me they couldn't do it. Then they waited for a day and told me that the surveillance had no sound.
This is a terrible efficiency, which is enough for you to collude with each other. It's still a cheap product that goes up to 500 yuan a night during holidays. Moreover, the hotel is together with the building. There is no independent elevator and there is a smell of cigarettes. The front desk will not take the initiative to greet you until you walk in front of you. It's not as good as Huazhu.
Original TextTranslated by Google
Response from Property: Hello, dear guest! Xiaoru is deeply sorry for the inconvenience caused to you during your stay. We have immediately implemented and rectified the hotel issues you raised. The items you left behind when you checked out on the 2nd have been express-delivered to you. As for the issue of the lost earphones you reported on the 6th, we have tried our best to help you find them. After the room was vacant, the aunties moved out the bed boards and bed frames as soon as possible. At the same time, we also contacted the laundry company but they did not see them. The surveillance video shows the entire process from the time you check out of the room to the time the cleaning staff finishes cleaning, which takes nearly 35 minutes. The person who appears at the end also explains that he is the hotel room supervisor, who is responsible for checking the hygiene of the room and finding and correcting any deficiencies. Please see if it is possible that it has been lost in the surrounding area. If you remember, I am willing to provide full assistance. You are also welcome to visit again if you have the chance. I wish you good work and a happy life!
Guest User
Business Queen Room
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The room was clean. I asked to change rooms for some reasons, and the lady at the front desk enthusiastically solved the problem. The location is good, easy to find, and the staff are super friendly and attentive! ! ! Next time I have the opportunity to come to Zhangzhou, I will stay at Home Inn.
Original TextTranslated by Google
Response from Property: Dear family, thank you very much for your praise of Xiaoru's home. Xiaoru is really gratified to see that you like Xiaoru so much. You will definitely keep it up and wait for your family to visit again~~
Guest User
Suite
Stayed in Sep 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Oct 16, 2024
It was a good stay. The front desk provided free information printing and gave preferential treatment to business travelers. The elevator was broken in the morning and I had to wait for a long time. I was so angry that I left a comment. However, the reception manager's service was great and he could help me with anything. Help immediately. There is also breakfast that can be eaten early. There was no food available that day and the manager even cooked extra noodles for me, which was very nice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your recognition of Home Inn. We are lucky to have your support. Xiaoru will continue to work hard to provide guests with a comfortable stay, and we hope you can stay with us. I wish you and your family happiness and good luck in everything
Anonymous User
Business Queen Room
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Hygiene: Not bad
Location is pretty good
Service: Very good
Original TextTranslated by Google
Response from Property: Thank you for your recognition. We will continue to maintain high-quality service and a good environment and look forward to serving you again.