Facilities: The hotel lobby has a nice fragrance. The facilities are well maintained.
Service: Let me focus on the service. The service is really great. 1/ There are many lobby managers, and you don't have to wait to check in. I'm afraid of noise. I originally wanted to upgrade to a large room with a courtyard. The front desk told me that there was a wedding today and arranged a high-rise room for me, which was not noisy. 2/ I ordered a takeaway at noon, and the guy said that the takeaway robots were all full and asked me to wait for a while. I thought it didn't matter and waited for the robot. Who knew that the lobby manager came up with my takeaway after a while, which was a good review! 3/ Zhengzhou was hot in March, and the hotel air conditioner was not turned on. The cleaning lady gave me an air-conditioning fan. Seeing me running barefoot on the ground, the aunt went to the closet to get me slippers. 4/ The guy who moved the parking rack in the parking lot was very discerning. When he saw the guests coming out, he ran over and waited next to the rack. There was no need to call him specifically.
The staff in each position of the hotel are well trained, and the service level is better than that of many international chain five-star hotels, so good that people forget some imperfections in the hardware facilities (for example, it is a bit noisy due to the elevated road, but the hotel provides earplugs at the bedside). I will come back to stay next time.
Original TextTranslation provided by Google