This was my first all inclusive hotel experience in jamaica. It was excellent from check in point onwards. All staff members were exceptional, customer service second to none. The variety of food included traditional as well as other selections and was great. If there was a downside it would be the traffic noise that could be head from room 643, maybe a better sound barrier would help. Also even though it is not totally the responsibility of the hotel, they arranged for transportation to the airport, approximately 5 minutes away for which we were charged £37 for 2 people! A better choice of taxi driver who charges a fairer price should be considered. Despite that I would definitely use S hotel again and recommend to others, especially those who only trust the larger more commercial establishments
This place is old and needs a complete renovation. My room was changed to one worse than what I had. There was dirt on the floor as you entered the room and there was hair on the floor in the bathroom and the tub was disgusting.
The environment was good. On the first day of arrival, the front desk said that there was an event to celebrate the tenth anniversary of the hotel, which must be attended by the family. We repeatedly asked whether consumption was needed and the answer was not needed, but it did not say what the event was. We will meet at the hotel lobby at 7:45 the next morning. When we put our passports in the room, we said that we would not participate anymore. The hotel did not agree, and then took us to the model room, which was their event. Let us do membership. A total of $ 13,900. We refused. In this regard, I have no good impression on this hotel! It is very friendly to the US and Canadian passports, and to the Chinese passport. If you want to go to Caribbean countries for vacation, Cuba is better.
Everything was great except some workers were rude and for the fact that I payed so much money for 1 night, we didn't have any toothpaste since we forgot. Furthermore we were told we have to buy it from the gift shop which didn't open until 9am. Very disappointed. I had to eat breakfast without brushing my teeth. I feel like there should be certain things at a 5 star all inclusive hotel since we're paying so much money for 1 night.
We stayed at Deja for 4 days with our 1 year old son and had a wonderful experience. The few problems that we had were resolved with haste so there isn't much room to complain. The food and drinks were good, the service was top notch, and the location was ideal. Having access to Doctors Cave Beach across the street on top of all of the resort's amenities was clutch. We would definitely book a return trip to Deja when we return to Jamaica.
Great location and great view from room. The rooms have a lot to be desired. They are old and somewhat dirty. Although that may add to the charm for some people.
Great view from the room , decent buffet okay Snack bar, staff was in the restaurant a friendly although I found at times the reception staff were slow and not the most pleasant. It was disappointing when I needed to change for my taxi but they didn’t have any to give me and I had to overpay my taxi driver from the airport.
In addition to that this hotel charges more $20 to get to the airport then the normal taxi services do.
I’m not gonna say that it’s a horrible stay but unfortunately my expectations were not met by a long shot .
Good value for the price though I guess
This is a wonderful resort. The food and the service is great. Very professional staff. Very friendly and helpful. This is definitely one of my favorite resorts in Jamaica.
Our stay in Montego Bay for half a month was really amazing and worth every penny. The staff are very friendly, kind, polite and helpful, which expresses our gratitude to us and we generously recommend it to the staff. Some of our favorite things are the cold wet towels on the beach, the fruit kebabs on the beach, and the staff came to clean our sunglasses on the beach. We also appreciated that the bed was rejected and the room was straightened at night. Turndown food accompanied by turndown is also very good. Compared to other beaches and escape bay beaches in the area, the beach is very clean. The breakfast buffet is very good. The food and drinks were very well prepared. This was the best holiday we have ever had.
The environment is very good and the facilities are also very good
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GGuest UserThe room we had was very spacious and comfortable however, there were small insects in the rooms and the locks on two of the windows were broken. The restaurant service was extremely poor, it took over 1 hour to get our meal order, the portion of food served for breakfast was limited. Hair was on the fruit salad for 2 consecutive mornings.
Staff were very friendly especially Mrs Beverly. She was amazing!
GGuest UserThis was my first all inclusive hotel experience in jamaica. It was excellent from check in point onwards. All staff members were exceptional, customer service second to none. The variety of food included traditional as well as other selections and was great. If there was a downside it would be the traffic noise that could be head from room 643, maybe a better sound barrier would help. Also even though it is not totally the responsibility of the hotel, they arranged for transportation to the airport, approximately 5 minutes away for which we were charged £37 for 2 people! A better choice of taxi driver who charges a fairer price should be considered. Despite that I would definitely use S hotel again and recommend to others, especially those who only trust the larger more commercial establishments
GGuest UserGreat location and great view from room. The rooms have a lot to be desired. They are old and somewhat dirty. Although that may add to the charm for some people.
Great view from the room , decent buffet okay Snack bar, staff was in the restaurant a friendly although I found at times the reception staff were slow and not the most pleasant. It was disappointing when I needed to change for my taxi but they didn’t have any to give me and I had to overpay my taxi driver from the airport.
In addition to that this hotel charges more $20 to get to the airport then the normal taxi services do.
I’m not gonna say that it’s a horrible stay but unfortunately my expectations were not met by a long shot .
Good value for the price though I guess
TTLJack64We stayed at Deja for 4 days with our 1 year old son and had a wonderful experience. The few problems that we had were resolved with haste so there isn't much room to complain. The food and drinks were good, the service was top notch, and the location was ideal. Having access to Doctors Cave Beach across the street on top of all of the resort's amenities was clutch. We would definitely book a return trip to Deja when we return to Jamaica.
JJacksonRosalynThis place is old and needs a complete renovation. My room was changed to one worse than what I had. There was dirt on the floor as you entered the room and there was hair on the floor in the bathroom and the tub was disgusting.
CChienieIt was cold and super windy, I even thought a storm was out but I loved it , the wind rushing through my hair and pulling on my skin while I walked and also the staffs were super friendly and welcoming wanna shout out to Vernon which was out bellman that make us felt so welcome😊💕 and the servers were also really nice like Wayne from dinning room, I love it! I will be back
GGuest UserGreat little place 5 mins walk from Doctor Cave Beach. Lovely pool + pool bar. Simple good food at the restaurant, Clean simple room, shower in bath. Free parking. All round a good value for money choice.
GGuest UserThe hotel was great value for the price, excellent location on the hip *****. If room is at the back then you’re away from the noise in the *****.
The only drawback is that the hotel does not provide access passes to Doctor’s Cave beach which a lot of the hotels in the area does. Harmony Beach Park is free and it’s an easy walk
AAvia-DawnThe staff was quite friendly. Simple check on process. My room had a great view and my bed was comfy. It was quiet and relaxing. One thing I would want to see is soaps in the bathroom and a more thorough cleaning process in the shower.
GGuest UserOur stay in Montego Bay for half a month was really amazing and worth every penny. The staff are very friendly, kind, polite and helpful, which expresses our gratitude to us and we generously recommend it to the staff. Some of our favorite things are the cold wet towels on the beach, the fruit kebabs on the beach, and the staff came to clean our sunglasses on the beach. We also appreciated that the bed was rejected and the room was straightened at night. Turndown food accompanied by turndown is also very good. Compared to other beaches and escape bay beaches in the area, the beach is very clean. The breakfast buffet is very good. The food and drinks were very well prepared. This was the best holiday we have ever had.
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