Very nice hotel, good and cheap. the bath and sauna in B1 is small but comfortable.
Location excellent just a few minutes walk from train station.
Breakfast is good as well. Highly recommended.
1. There’s pickup and dropoff for Echigo stn
2. No shoes allowed beyond the hotel entrance
3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him
4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins
5. Breakfast is same everyday
6. Dinner, slight changes but still 99% same.
7. Child meal is hopeless.
Stayed for 5nights, same meals daily.
8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.
9. Onsen was good
10. Basic ice cream treats.
11. Simple ramen in the evening
Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat
For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.
You can walk from Itoigawa station. I walk a little, but it's a distance to walk somehow. Shopping is not inconvenient because there is a supermarket nearby. What you have to be careful about is that it closes around 8 o'clock because it is soup. The reception was kind and nice. It was also nice to have a large communal bath. I think the accommodation fee is reasonable.
Hotel just in right position opposite the morning fish market. Hotel room also not small wide and big enough for 2 persons
Good services from staff.
And parking also available (¥1000)
The hotel parking lot is a bit far from the hotel, and it is a bit troublesome to get the luggage to the hotel when it rains; the counter service staff provides standardized services and does not feel friendly; the only point is that the location is moderate, close to the train station and bus station, the restaurant service staff has a friendly attitude, and the breakfast dishes meet the needs
We stayed in a shiny new room after renovation. The newly renovated room we stayed in was not ready for a bathtub, so we only had a shower in the room. They were kind enough to offer us the outdoor bath, which is usually paid for, for free, so we went to the outdoor bath ♨️
However, the building for the paid outdoor bath was about 100 meters away from the hotel itself, and the system involved moving around outside without a roof in room slippers and a yukata. It was a blizzard outside that day, and the snow was sticky under our feet... It was dark outside, and we were given a small lantern, so we walked in the dark, into the snow. On the way to the outdoor bath in the rain... my slippers suddenly got stuck in the cold mud and both my feet were soaked 😱 cold 🥶
The outdoor bath itself was a beautifully constructed bath ♨️ built in a separate location, with a spectacular view below, but on the way back, of course, both my room slippers and feet got stuck in the cold, snow-covered mud and sand, and they were squishy, squishy, icy 🥶 and rattling :(;゙゚'ω゚'): I immediately went into the large public bath in the main hotel building to warm up my cold body again.
I think it's a building built 100 meters away from the main hotel building, with the outdoor bath as the priority, with a view in mind, so I felt it would be more valuable to make it possible to move there safely and comfortably.
For example,
renting out rain boots on rainy or snowy days...
installing footlights to guide the way to the open-air bath♨️ building...
I think information about the special open-air bath♨️ (for a fee)
is a must.
It's a real shame considering it's such a great facility.
Very satisfied. Convenient transportation, right next to the high-speed rail station. The room layout is reasonable and comfortable. The staff is considerate and there is a hot spring experience. I paid to try the buffet breakfast. It was very rich and cost-effective. There are local ingredients. I will consider this hotel next time if I have the chance
Property is set in a very quiet and peaceful environment. Very clean and modern. Well maintained after its renovation. There are plenty of free parking space.
Room is big but unfortunately without shower/bath - a big negative for the property. There are two common showers for the whole hotel which must be busy during peak seasons. I recommend the hotel especially during off peak season when you can use the public showers. Otherwise you have to use the bathing facilities in the onsen.
Great
37 reviews
9.1/10
Price from
£58
per night
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8.6/10
Very Good
VVvvvLlllVery good deal for Ski in ski out!!
Room in building 4 is smaller than expected but no complaints with such discount.
Restaurants inside are nice, but heading out to the village once a while is good too. The walk to village is like 10 mins and very do-able!
LLance B Goh1. There’s pickup and dropoff for Echigo stn
2. No shoes allowed beyond the hotel entrance
3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him
4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins
5. Breakfast is same everyday
6. Dinner, slight changes but still 99% same.
7. Child meal is hopeless.
Stayed for 5nights, same meals daily.
8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.
9. Onsen was good
10. Basic ice cream treats.
11. Simple ramen in the evening
Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat
For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.
KKLC2025The room is so small, and the facilities are not maintained well. Additionally, the price is quite high considering these limitations. The staff is friendly but they can’t assist with restaurant reservations. And the guests are not permitted to use the hot spring and shower facilities on the same day after checking out but this area is primarily suited for snow sports. Considering these factors, the overall value for the price paid is questionable.
ここすもYou can walk from Itoigawa station. I walk a little, but it's a distance to walk somehow. Shopping is not inconvenient because there is a supermarket nearby. What you have to be careful about is that it closes around 8 o'clock because it is soup. The reception was kind and nice. It was also nice to have a large communal bath. I think the accommodation fee is reasonable.
GGuest UserThe environment of the hotel is excellent, and the price is worth it. It is very close to the high-speed rail station and very convenient! We originally had 2 adults and 1 child. We saw that it was required to have one room per person, so we planned to book 2 rooms first to see what the hotel required for children. Ctrip wrote that children were not allowed to be brought with us, so we thought that 2 rooms would not be enough and we would add another room later. We didn't expect the hotel to be so good. We had 2 children and one adult staying in one room.
LLen VWe recently stayed at Hotel Okura in Niigata and had a wonderful experience. The hotel is beautifully situated overlooking the Shinano River, providing stunning views, especially during sunset. The location is very convenient, with easy access to the JR Niigata Train Station and Niigata Airport, making it a great base for exploring the area.
The rooms were clean, spacious, and well-equipped with all the necessary amenities. We particularly enjoyed the variety of dining options available at the hotel, including a French restaurant and a Japanese restaurant.
The staff were friendly and helpful, ensuring that our stay was comfortable and enjoyable. We appreciated their attentiveness and willingness to assist with any requests we had.
Overall, Hotel Okura Niigata offers a perfect blend of comfort, convenience, and excellent service. We highly recommend it to anyone visiting Niigata.
BBrandonVery nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice.
Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼
IIt’s AGood location, near Echigo Yuzawa station. No hotel shuttle bus to the ski resort (GALA), which is a little bit disappointing, as we tried another hotel that offers a free pick-up/drop-off service.
Food was normal, it didn't really suit my taste preferences though. I enjoyed that pork miso soup the most.
The women's outdoor onsen was meh; it wasn't even warm and had dirt in it. Everyone there, including me, only spent a minute and came back lol Indoor one was fine.
There was only one intern at the reception, and while he was helpful and nice (thank you), he wasn't very familiar with the hotel information and procedures. Perhaps it would be a good idea to assign a senior staff member to work alongside him and provide OTJ training, rather than relying solely on intern.
KKoo MYIs a PERFECT get away for family and friends. Excellence value for money package with great dinner menus and setting. Room is spacious and functional. Beautiful outdoor onsen. Near all the famous skiing area. The only set back is the usage of lobby at nite, on the 16/1/25 we are allowed to use till 12am. Yet on the 17/1/25 night, the front office staff come over our sitting area and turn of the light despite is only ard 10pm and he is aware we are chit chatting and having a drink there... This really surprise everyone.
The rest of the hotel staff is friendly and approachable. Except the guys working on night shift 17/1/25, I assume in the front office,.
AAirgeekedOne of the nearest accommodation to Gala Yuzawa Ski Resort and shuttle via a mini bus is available. Shuttle bus goes to Echigo Yuzawa station too. It is walking distance from Gala Yuzawa. Approach any staff at the Ski Resort with the telephone number of the hotel to request for it. Stayed there for a few night for snowboarding. Breakfast selection was fabulous with two local Japanese sake available! The room is big, clean and well furnished. It even come with a great view! Onsen street which is the street lined with restaurant is 10-15mins walk away. I recommend making reservation for dinner if you do not intend to go out for dinner. Great service is one of the key reason why I would return to stay!
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