Very nice hotel, good and cheap. the bath and sauna in B1 is small but comfortable.
Location excellent just a few minutes walk from train station.
Breakfast is good as well. Highly recommended.
Very satisfied. Convenient transportation, right next to the high-speed rail station. The room layout is reasonable and comfortable. The staff is considerate and there is a hot spring experience. I paid to try the buffet breakfast. It was very rich and cost-effective. There are local ingredients. I will consider this hotel next time if I have the chance
Wonderful hotel, very clean, comfortable and great location.
The front desk staff was just lovely and made us feel very welcomed and helped us with parking our bicycles in a secure and sheltered area.
100% would come back.
1. There’s pickup and dropoff for Echigo stn
2. No shoes allowed beyond the hotel entrance
3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him
4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins
5. Breakfast is same everyday
6. Dinner, slight changes but still 99% same.
7. Child meal is hopeless.
Stayed for 5nights, same meals daily.
8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.
9. Onsen was good
10. Basic ice cream treats.
11. Simple ramen in the evening
Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat
For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.
We stayed in a shiny new room after renovation. The newly renovated room we stayed in was not ready for a bathtub, so we only had a shower in the room. They were kind enough to offer us the outdoor bath, which is usually paid for, for free, so we went to the outdoor bath ♨️
However, the building for the paid outdoor bath was about 100 meters away from the hotel itself, and the system involved moving around outside without a roof in room slippers and a yukata. It was a blizzard outside that day, and the snow was sticky under our feet... It was dark outside, and we were given a small lantern, so we walked in the dark, into the snow. On the way to the outdoor bath in the rain... my slippers suddenly got stuck in the cold mud and both my feet were soaked 😱 cold 🥶
The outdoor bath itself was a beautifully constructed bath ♨️ built in a separate location, with a spectacular view below, but on the way back, of course, both my room slippers and feet got stuck in the cold, snow-covered mud and sand, and they were squishy, squishy, icy 🥶 and rattling :(;゙゚'ω゚'): I immediately went into the large public bath in the main hotel building to warm up my cold body again.
I think it's a building built 100 meters away from the main hotel building, with the outdoor bath as the priority, with a view in mind, so I felt it would be more valuable to make it possible to move there safely and comfortably.
For example,
renting out rain boots on rainy or snowy days...
installing footlights to guide the way to the open-air bath♨️ building...
I think information about the special open-air bath♨️ (for a fee)
is a must.
It's a real shame considering it's such a great facility.
Property is set in a very quiet and peaceful environment. Very clean and modern. Well maintained after its renovation. There are plenty of free parking space.
Room is big but unfortunately without shower/bath - a big negative for the property. There are two common showers for the whole hotel which must be busy during peak seasons. I recommend the hotel especially during off peak season when you can use the public showers. Otherwise you have to use the bathing facilities in the onsen.
Hotel just in right position opposite the morning fish market. Hotel room also not small wide and big enough for 2 persons
Good services from staff.
And parking also available (¥1000)
Great
215 reviews
9.1/10
Price from
IDR 649,006
per night
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8.8/10
Very Good
DDAThe hotel is located on the wrong side, nearly 80 kilometers away from Liangjin Wharf, and 1 hour by bus. It is dark from the starting point to the terminal station. The hotel does not provide pick-up and check-in. I walked about 3 kilometers in the dark with my luggage. No street lights. The worthy thing is that the environment is beautiful and there are basically no tourists. There are no special features and attractions.
VVvvvLlllVery good deal for Ski in ski out!!
Room in building 4 is smaller than expected but no complaints with such discount.
Restaurants inside are nice, but heading out to the village once a while is good too. The walk to village is like 10 mins and very do-able!
LLance B Goh1. There’s pickup and dropoff for Echigo stn
2. No shoes allowed beyond the hotel entrance
3. Front desk have a local Japanese staff that can speak English. Pretend to be nice not. Anything else , he will tell you don’t know. Go find yourself. Besides selling tickets that he will earn money. You’ll get no information from him
4. 1st day check-in, my in room hot spring tub is slimy n dirty stained wil algae. I scrub a lot out and took video. Same Japanese man came and nothing. Till I show him the algae I’ve scrub and the video, he kept quiet. Housekeeping do scrub off within 30mins
5. Breakfast is same everyday
6. Dinner, slight changes but still 99% same.
7. Child meal is hopeless.
Stayed for 5nights, same meals daily.
8. Want to bring a cake to dinner to celebrate my Daughters Birthday, we were forbidden to do so. Nothing besides what they bring to you.
9. Onsen was good
10. Basic ice cream treats.
11. Simple ramen in the evening
Hotel is too rigid. It’s really expensive during our visits. The rules at dining and the same meals daily, it’s unbearable. Kids have nothing much to eat
For the price, I’ll not stay in this rigid property. Many other Ryokan resort for lesser price and better options. It’s not ski in ski out and yet price are too high.
KKLC2025The room is so small, and the facilities are not maintained well. Additionally, the price is quite high considering these limitations. The staff is friendly but they can’t assist with restaurant reservations. And the guests are not permitted to use the hot spring and shower facilities on the same day after checking out but this area is primarily suited for snow sports. Considering these factors, the overall value for the price paid is questionable.
MMeganTravelling with my mom. Had a brilliant stay even though there were super strong winds on that night. There was perfectly delicious restaurants nearby, only 2mins away was ootoya- excellent food and service. The man who was running the hotel reception was so kind and friendly and went to extraordinary lengths to help us with our luggage and shipping to our next hotel. The breakfast was also yummy, simple flavors but wonderfully traditional japanese fare. My mom has some mobility issues too, so we were glad to see the relatively spacious room and wider than normal bath tub. 100% recommended!
One small issue with trip, not the hotel, I would have appreciated a more obvious flag out that the payment made online was a DEPOSIT. The man was quite flustered when I said I paid online already because you have to pay again when you get there then get a refund from trip after checking out. Please be aware of this when you book! But it was my oversight - although trip PLEASE emphasise these things a little more!
GGuest UserThe hotel is atmosphere with a nice blend of the old and new. It is located not too far from Uonuma no Sato and have a complimentary shuttle service to and fro Hatago Isen opposite Echigo Yuzawa Station. The room is big and there is nice heated table area. The bathroom is nice but as with traditional lodgings such as this, it can be pretty cold especially at the bathroom area in winter.
Dinner was served in a bento format at our room. I was a little disappointed that it is a not a proper sit-down meal at the main dining area instead. The bento includes two generously sized onigiri, appetizers, and four main items including a meat patty, grilled fish and braised wagyu.
The onsen bath is also quite nice and loved the bath with the snowy landscaped garden.
Service is generally good and there are snacks and drinks available at the lounge for guests. In the evening, there is also sake and umeshu available for guests.
LLen VWe recently stayed at Hotel Okura in Niigata and had a wonderful experience. The hotel is beautifully situated overlooking the Shinano River, providing stunning views, especially during sunset. The location is very convenient, with easy access to the JR Niigata Train Station and Niigata Airport, making it a great base for exploring the area.
The rooms were clean, spacious, and well-equipped with all the necessary amenities. We particularly enjoyed the variety of dining options available at the hotel, including a French restaurant and a Japanese restaurant.
The staff were friendly and helpful, ensuring that our stay was comfortable and enjoyable. We appreciated their attentiveness and willingness to assist with any requests we had.
Overall, Hotel Okura Niigata offers a perfect blend of comfort, convenience, and excellent service. We highly recommend it to anyone visiting Niigata.
BBrandonVery nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice.
Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼
IIt’s AGood location, near Echigo Yuzawa station. No hotel shuttle bus to the ski resort (GALA), which is a little bit disappointing, as we tried another hotel that offers a free pick-up/drop-off service.
Food was normal, it didn't really suit my taste preferences though. I enjoyed that pork miso soup the most.
The women's outdoor onsen was meh; it wasn't even warm and had dirt in it. Everyone there, including me, only spent a minute and came back lol Indoor one was fine.
There was only one intern at the reception, and while he was helpful and nice (thank you), he wasn't very familiar with the hotel information and procedures. Perhaps it would be a good idea to assign a senior staff member to work alongside him and provide OTJ training, rather than relying solely on intern.
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