The hotel is very nice. The room is very clean and the bed is very comfortable. We are a family of three with a baby. It is very quiet at night, especially the room service. The front desk has arranged the room.
The hotel exceeded my expectations in a fantastic manner with facilities and amenities, but above all else, the mountain side view was absolutely stunning. An excellent breakfast buffet too. My companion was very pleased with the hotel, so I will definitely stay here again.
Just an extra tip for a walk-in from the town center: there are 2 access points to the hotel building: 1) the 15th floor lobby from Muong Hoa street; 2) the lobby on the ground floor at the Violet street. Ignore the google map direction that will guide you to the violet street if you opt not to take taxis. The violet street is quite a long stair way down from the town center, which could be difficult if you are carrying heavy luggage.
We arrived at hotel at 4:00 am and was very tired, the receptionist offered us to go to the 7th floor to take the shower and told us to come back at 9:00am to have earlier check-in. The hotel not only gave us an earlier check-in but also we are surprised by the arrangement for our 24th anniversary. We sincerely appreciated for Lê Quang Linh, thế Room Division Manager for the arrangement. The hotel offered their customers with the VIP tícket to Fansipan via their email after you booked the hotel. However, I missed it. If you booked this hotel, you must buy it as it will save a lot of your time for waiting to the the trains and cable car.
The terraced fields, air and scenery outside are all nice, but it’s a little far from the city, and many taxis think it’s too far (they can only do one business). Next time I will have the chance to come again in June-October and see more beautiful scenery.
What a stunning hotel, great view of Fansipan and easy access, they provide free daily shuttle bus to and from the town
Great customer service and easy communication , they go above and beyond to help with many requests, they help with the setup of the wedding proposal decoration which was so stunning and exceeded our expectations, thanks to the team who assisted with the setup
Breakfast buffet had so many choice and varieties for different nationalities with great quality food and hygiene
Couldn't recommend more if you are planning to come to Sapa for a visit
Very very satisfied, especially like the decoration style, the room is very good, clean and sanitary, the bed is very comfortable, large floor-to-ceiling windows, various coffee drinks at the front desk on the third floor of the hotel, the children have a lot of fun, it is very convenient to eat downstairs, especially good
Overall hotel was wonderful, i arrived at 6:00am in the morning by the way there are no room available at that time Front desk was provided us a shower room and resting area at Front desk with very nice hospitality.
At 10:00 am after energy charge we went to Fancipan and came back around 16:00 the was ready when i checked in to the room the view was stunning us(room type: mountain view) overall was perfect.
BTW, we don’t want to go out then we choose the hotel restaurant for the our dinner we order food for six people as i know about the service sequences staff repeat our order to make sure that it correct; for sure we listen it carefully due to difficult of inter-language - all the food repeat correctly. Unfortunately, one of our dish was mistake from Carbonara to bolognese sauce which we know all of us don’t pork then we call staff they came with attitude that it’s our mistake but she take it for change. Suddenly i heard the sound of fighting of waiter and kitchen that one of word i heard very clearly is “i already repeat it” fifteen mins later carbonara was served and we got educate by staff that we should informed her What we don’t eat. Poor us? After five mins she came back and say Sorry to us(First of apologies) 🥺 so we would fine if she apologize and do not make that behavior. I understand some if order was mistake you need to talked with chef but for both of service and kitchen was very disappointed for us.
We had such a lovely stay at the Sapa Farmstay! The local family running the establishment is warm, friendly, and hospitable. We ate dinner with them twice—the food was beyond delicious and fresh, and I loved the family-style atmosphere during mealtime.
The rooms were just like the photos: comfy, clean, and well-decorated, with plenty of hotel-style amenities! The only minor drawback was the hot water…it was quite cold in Sapa during our visit in January, and the hot water never lasted more than 3 minutes or so during showers. This was a minor issue, though, and we will for sure re-book when we return to Sapa again!
I extended my stay. I really enjoyed the atmosphere of the hotel and appreciate the attentive staff.
The rooms are spacious and clean. It is so refreshing to see a hotel in Hekou that provides all amenities. Evey item, from towels, bedding, and even the napkins have the hotel logo printed on them. This felt like a 5 star hotel at an amazing price. There are many places to eat, especially at nighttime, and the view of the river is fantastic. I am really impressed with this new hotel and I will absolutely be staying again. Foreigners, please note that the outlets are two prong only. I think this is the updated power source in Vietnam. I have added a photo of the power outlet.
Checking in process was a hassle, as I booked VIP room, but it registered as a suite. However, staff had good problem solving skills, and one guy offered tea for the trouble. Staff are attentive.
Room (suite) is spacious enough for a 4 star. Good selection of drinks provided in the room. One toothpaste was dried out, though. Furniture was old fashioned. Bed was average, pillows not very comfortable.
Location was great for entertainment, restaurants, and more. Unfortunately, the suite had poor soundproof design. Hens woke us up at 3am. Could hear pretty much the slightest of noise outside.
Overall, decent for the location. Major issue is the soundproof design. Not for light sleepers.
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WWendyIt's a peaceful and beautiful place to stay, with a balcony overlooking the stunning rice terraces. The room is clean and cozy, offering a serene retreat. Breakfast is delicious and adds to the enjoyable experience. Although it’s located away from Sapa Town, getting there is quite convenient. Sleeper buses and limo vans only drop off in Sapa Town, but taxis and Grab are easy to find. We used Grab to travel around throughout our stay, and a ride to Eco Palm from Sapa Town costs around 200K VND one way and takes approximately 16 minutes.
TTan1019The whole staying experience was excellent. Specially big thanks to Julie, she’s so helpful, arrange the whole trip from Hanoi to hotel which make our whole trip easier.
All the hotel staff is so friendly and helpful too, taking care of us during our stay alot.
The room layout and cleanness is top, also with the Mountain View is super enjoyable. Definitely worthy to spend your stay in sapa here.
GGuest UserOur stay was EPIC!!! the room was the best. It has balcony facing the Sapa centre. The service was good. The staffs was the best most especially Selena. she helped us a lot from booking our alpine coaster to finding us a driver going anywhere. They always give us tea in the lobby. The food was superb as well. Our breakfast didn’t disappoint us. All taste well. this hotel made our stay in sapa epic. and did I say the location was the best with near restaurants, massage and retail shops. I would recommend this hotel to my friends.
GGuest UserWe arrived at hotel at 4:00 am and was very tired, the receptionist offered us to go to the 7th floor to take the shower and told us to come back at 9:00am to have earlier check-in. The hotel not only gave us an earlier check-in but also we are surprised by the arrangement for our 24th anniversary. We sincerely appreciated for Lê Quang Linh, thế Room Division Manager for the arrangement. The hotel offered their customers with the VIP tícket to Fansipan via their email after you booked the hotel. However, I missed it. If you booked this hotel, you must buy it as it will save a lot of your time for waiting to the the trains and cable car.
HHazyzPros
- Smooth liaising with the hotel through WhatsApp/instagram & trip.com itself even before our trip, very responsive & helpful in answering our queries & concerns
- We arrived in Sapa early in the morning & appreciate that we're able to check in early
- The room was very clean & cozy
- Friendly receptionist that catered to our needs
- Excellent service with morning call & offer for bellboy service to carry our luggages up to the lobby when we had to check out much earlier
- Room cleanup service was quick but also unexpected, as we went for breakfast & came back to a cleaned room. It would be nice if laxsik had a door tag for us to indicate if we wanted 'room service' or not
- We had to check out quite early in the morning, laxsik offered to give us a complete set of takeaway breakfast with fruits, sandwiches & bottled water
Cons
- We stayed in the family bungalow with 2 bedrooms & bathrooms, there was no shower gel for one of the rooms & no conditioner for the other room, it would be great if both rooms had the same amenities
- Some tiles on the bathroom ceiling of house 10 were not intact completely hence it felt unsafe & cold air seeped in which turned the bathroom very chilly
Overall we had a pleasant stay at laxsik despite the view being blocked by the fog for most of our stay, the accommodations made up for it. Do take note that it is a 10-15mins drive to Sapa town so expect to pay 200,000 vnd for a taxi. The receptionist will help you book a driver if you aren't able to get a Grab from accommodations to town. Getting Grab from Sapa town to the accommodations was quite easy. The fireplace in the lodge is highly recommended if you are staying during the cold season! We thoroughly enjoyed the experience and warmed our hearts and bodies.
Ppaulrob200A really warm and friendly staff at this hotel. Located in close proximity to Sapa Square, SunWorld Plaza, CatCat Village, Stone Church, Ham Rong Park, Sapa Lake and Moang Hua there are plenty of restaurants in the area too. The views are spectacular of the valleys and mountains from the mountain view rooms. There was a decent variety for breakfast with again some excellent views! It was cold in January but fortunately the AC also offers heating in nice sized rooms. Thanks for a great stay!
AAung***The hotel is so peaceful with nice view. The breakfast is good. The hotel reception is very helpful. Buying tickets for the Fansipan Mountain trip, Currency Exchange and may be also motor bike rental for driving around the city can be made via Hotel Reception.
LLuthfil Hadi Bin Muhammad AshrafI recently had the pleasure of staying at Sapa Yen Hotel and I can confidently say it was an outstanding experience. From the moment I arrived, the staff made me feel incredibly welcome and ensured that every detail of my stay was taken care of.
The hotel itself is beautifully designed, with a perfect balance of modern comfort and charm. My room was spacious, spotless, and had all the amenities I needed for a relaxing stay. The bed was extremely comfortable, and I had no trouble getting a great night’s sleep. Best of all, it is a few meters away from Sapa Sun Plaza and we are greeted with a view with the railway track.
What truly stood out was the attention to detail – from the quality of the toiletries to the seamless check-in process. The hotel’s location was also fantastic, offering easy access to local attractions and dining options.
Overall, I highly recommend Sapa Yen Hotel to anyone visiting the area. It exceeded my expectations in every way, and I look forward to returning in the future!
CCHEANG PHENG CHEAWhat a stunning hotel, great view of Fansipan and easy access, they provide free daily shuttle bus to and from the town
Great customer service and easy communication , they go above and beyond to help with many requests, they help with the setup of the wedding proposal decoration which was so stunning and exceeded our expectations, thanks to the team who assisted with the setup
Breakfast buffet had so many choice and varieties for different nationalities with great quality food and hygiene
Couldn't recommend more if you are planning to come to Sapa for a visit
AAnonymous UserThis property is a family-run hotel, so guests should not expect the level of service typically found at chain hotels with dedicated departments.
Location is a major advantage — the hotel is situated in the center of Sapa, within walking distance to SunWorld Fansipan Legend, making it convenient for sightseeing.
Accommodation and Facilities: The facilities are basic and reflect the nature of a budget or mid-range guesthouse. Rooms are equipped with physical keys, and electricity is activated via a plastic key insert. Soundproofing is minimal, and room construction is modest, with noticeable gaps above doors and large interior windows that may affect privacy.
The hotel lacks an intercom system and, assistance is provided by family members. Guests need to use their personal phones to contact the owners if support is needed.
Dining: The breakfast offering is limited and home-cooked, as the hotel does not employ a professional chef. This may not meet the expectations of travelers looking for a more standardized hotel dining experience.
Maintenance and Condition: Furniture and room amenities appear dated, with some fixtures squeaky or partially functional. While basic repairs are made, the overall maintenance standard could be improved to meet modern hospitality expectations.
Overall: While the price is competitive for the location, guests should be aware that the experience is closer to a guesthouse or budget homestay than a professionally operated hotel.
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