The person who invented the idea of paying almost 70% of my room rate to get a 4-hour early check in should be banned from the hotel industry!!
Very disappointing to have the room ready yet refusing to make life easier on customers... Apart from that the hotel is in a great location and room is small but adequate... Breakfast is average as u would expect
And apart from this early check in setback the staff was generally good but I don't think I will stay again cuz my flight arrives early most of the time and i don't like pointless waiting!!
Yerevan 4 nights, 2 nights at Marriott and 2 nights at Holiday
Bedding is definitely good at Marriott and the room is spacious
Twin room bed is a single bed, so it feels cramped
Breakfast is generally okay
Location is good, right next to Republic Square
There are many restaurants and marts around
Great location just off north avenue.. A customer oriented team who agreed to give me the room early cuz simply it was available rather than asking for early check in money
Small room of course but clean and adequate.. Didn't try breakfast but I tried their Terrace cafe and it was great..and it's 10% cheaper than North avenue hotel which is 20 meters away
We were with our family, not the first time we book chain hotels through a booking service, we stated that our child is 10 years old, the service set a price, but the hotel asked us to pay extra for a folding bed for the child, the first time we encountered this, if we book a room for three, then not a single hotel assumes that a 10-year-old child 150 cm tall will sleep with us in the same bed, and there were no such problems in Turkey, Dubai, Egypt or Russia.
The rooms are dusty, old carpet, bed linen is half white, half yellow, either from old age, or something happened to it.
There was a long check-in, about 25 minutes, they said something about reserved rooms, although there are a lot of them on Booking, we spent a long time looking for a room, when you get off the plane it is really exhausting.
Everything is delicious in the cafe except the steak, I didn’t like it, it turned out to be rubbery.
Pros: location, cascade, park, observation decks on Ararat nearby, good cafes to eat and in the evening you can entertain your child in the park
Good spa with indoor pool, the pool is very large, there is a large jacuzzi, an interesting option to lie on sun loungers outside with a view of the park
A good hotel for exploring the city. The location is excellent, special thanks to the girls at the reception, especially Sonya and Marina, all issues were resolved quickly and professionally. I can't say anything about the food, I didn't take breakfast, it seems to me that the cost of breakfast at 9000 drams is greatly overpriced, there are many excellent cafes and restaurants nearby with breakfasts 3 times cheaper.
The room was very satisfactory. The front desk lady also gave us some delicious cookies. They should have been freshly baked and were warm in the hand! The city center is very close to the square!
The room temperature didn't rise. I told the front desk the next morning and they said they would have someone check it out. When I returned to the room that night, it didn't change. It was always at 20 degrees. The air conditioner could only reach 22 degrees all night. I told the front desk that night and they asked the manager to bring a heater, but they didn't bring it. This is a big problem
I'm very satisfied with this hotel, but the bathroom is a bit small. There are not many varieties of breakfast but the taste is good. The climate in Yerevan is similar to that of Xinjiang, so the fruits are very delicious. The hotel service staff is also very enthusiastic and proactive and does not charge tips. Ask for a tip directly at the coffee bar next to the roadside with a small fountain when you check out.
The city is not big. The hotel is in the city center, and the Republic Square is just across the street. The geographical environment is good. You can basically walk to the indoor attractions! There are also many one-day tour cars and restaurants at the door, and the transportation location is good!
The service is OK, the staff is very enthusiastic, the breakfast is OK, mainly Western style, and it will be cleaned every day!
Great
40 reviews
9.2/10
Price from
US$95
per night
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9.3/10
Great
EElizabethI’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.
GGuest UserIt was the most comfortable hotel I stayed in Yerevan
1-Clean, hygienic, especially the bed
2-The front desk lady is super beautiful and the service is very meticulous
The boys on duty at night are also very good, help to call the car to the airport, because I am afraid that it is not safe to go out late at night, and send me out and send me to the car.
3- Order in the room, delivery speed is fast, and the price is a bit cheaper than the outside
4-The location is very good, in the community, quiet, 200 meters away from the underground passage is a medium-sized supermarket~ convenient
5- Convenient transportation, walking distance to all major attractions in the city
6- No check-in time, luggage storage is provided, the luggage will help to send to the room when the time is up
7-Breakfast time is longer, 8:00 to noon, more humane
Aanton_tochilovA great option for spending the night near the airport (15 minutes by taxi), and very close to the center of Yerevan. Upon arrival, they prepared dinner especially for us, for which special thanks! The room is clean, cozy, the beds are comfortable, everything you need was found. It was a bit noisy in the evening: the phone was constantly ringing, someone was talking, the children were crying, but this did not prevent us from falling asleep after a tiring flight. We recommend it!
AAbduZThe hotel is nice. It's close to the metro station. Or take a taxi for 1200 dram. Breakfast is very simple, so I prefer to eat outside because it's not worth the price. Reception speak English that's a big plus in Armenia.
GGuest UserLocated between 2 Metro Stations, accessible by walk from both. 24 hours running shops are easily found nearby. Room shape is a bit strange but it is very clean and comfortable, shower is strong enough and central heating system works well, bed is comfy, breakfast quality is superb and quite satisfactory, I liked the peach and apricot juice very much.
GGuest UserExcellent hotel in the very center of the city. The staff is attentive and responsive, all questions and problems are solved quickly and efficiently. Located on the 7-10 floors of the building. Rooms for every taste from a hostel to apartments. Very clean everywhere. Good full breakfast including scrambled eggs and omelette. Convenient coworking area and dining area where you can take a break and/or work. We stayed in an apartment on the 10th floor, large and spacious. The room had robes and slippers, which was very nice, a full kitchen, large living room and bedroom. Designed for 4 people. Literally around the corner from the hotel there is a supermarket and even a 24-hour supermarket 250 meters away. There are many different restaurants, cafes, taverns, etc. around.
GGuest UserThe person who invented the idea of paying almost 70% of my room rate to get a 4-hour early check in should be banned from the hotel industry!!
Very disappointing to have the room ready yet refusing to make life easier on customers... Apart from that the hotel is in a great location and room is small but adequate... Breakfast is average as u would expect
And apart from this early check in setback the staff was generally good but I don't think I will stay again cuz my flight arrives early most of the time and i don't like pointless waiting!!
HhanshuizibiThe hotel facilities are OK, and the price/performance ratio is good. However, except for the handsome lobby manager at the front desk, the service attitude of other front desk staff is not very good. We rushed back to the hotel in the rain late at night, and the front desk refused to give us the key to change clothes in the room (we asked them to clean the trash can in the morning, but they took the key away). They insisted that we did not book the order for that night. After tossing and turning to find it for a long time, they did not take the initiative to apologize. After checking out the next day, I sat in the lobby to rest, and the same staff did not say a word to us. They asked us if we had checked out and returned the key. The experience was too bad...
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