Hotels With Pools in Departamento de Guatemala, Guatemala

Considering the rating of the hotel, I expected better service. It wasn’t bad service but not on par with other 4/5 star hotels I’ve been to throughout the world. Room was clean and comfortable although the interior is a bit outdated. I would probably choose to stay elsewhere next time for the price.

This is the hotel that we liked the most in Guatemala, it has a colonial touch that we love, large and spacious rooms, luxury details in all areas of the hotel, a fantastic stay, we recommend it and hope to return soon!

Cleaning begins when guests check in. Ask guests to wait at the front desk for the normal time when checking in. The first room I was given was outside the window in a narrow inner courtyard with poor air circulation and sight lines... Needless to say, I went to the front desk to change rooms. The other female leader at the front desk was more enthusiastic and more enthusiastic than the first female staff member. Much better, but still waiting for the room to be ready before check-in. My check-in time was nearly 8pm. I want to ask: Does a five-star hotel not clean the room in the afternoon? Do you have to wait until guests arrive to clean?

The hotel is located in the city and the transportation is very convenient. It takes about 30 minutes to reach the hotel from the airport. You can feel the friendly reception of the hotel staff as soon as you arrive at the hotel.

The environment and space are very good, that is, the price set on the website does not have breakfast, and the price for breakfast is different. The price per time is different in Ctrip. Sometimes it is more than 700, sometimes more than 500.

地理位置優越，酒店樓下就是商場，邊上步行還有好幾個大商場，離機場不堵車也就十分鐘路程，很方便，房間大 ，床鋪舒服，唯一缺點，酒店馬桶沖水一直壞掉

Stayed for 8 consecutive days. Very good hotel. Every detail service is in place. Very happy. If you come again next time, definitely choose this hotel.

Advantages: safe location, convenient to the airport, delicious dinner, professional service, comfortable room. Highlights: Breakfast is extremely rich and high quality, comparable to the most luxurious hotels. Disadvantages: The bathtub is shallow and uncomfortable Overall: extremely satisfied, will come again

While the hotel was very clean there was this smell of cheap toilet airspray everywhere. The employees where kind and the meal service was very good. The room was ok. But the bathroom didn't even had an air extractor. Overall all i can say is that is overpriced.

With visiting a new country, I was a little uncertain about the right hotel to stay in, but, when I pulled up in the Uber, I was BEYOND grateful that the pictures matched real-life. The entire hotel had an old world, relaxed vibe, that made the wind down easier. I have never traveled to Guatemala before and the friendly service has me considering returning, for a longer, personal trip. Even though I'm not fluent, in the native language, most of the ppl with whom I came in contact, including hotel staff, were VERY helpful and patient. The bed was VERY comfortable, the room smelled like it had been cleaned, recently and it was VERY spacious.