Hotels With Spa in Riau Islands, Indonesia

We had great service from the front desk, Sri and stayed in the 1-bedroom suite with our 1 YO toddler. Room was clean and spacious, and the bed was very comfy even for our baby. The kids club was spacious enough for the little one to crawl and have fun. Just a word of caution to parents of crawlers, to perhaps let your LO wear dark coloured clothes, as the friction from crawling might rub off some colours from the soft floor mats. We love the pools as well. Breakfast spread was good, balanced between some western and local food. Location wise, it is quiet enough and away from the busy roads, but still very accessible via grab/taxis. Service was also great throughout our stay. We will be back!

Thanks to the frontline staff: Cinthya. Ramadhan & Ryan (buggy team), and Sahrul (front desk via WA) your service was truly the saving grace of this stay. The maintenance team also responded promptly to some minor issues. We appreciated the upgrade to a 2-bedroom hilltop villa with a serene view. Breakfast was a highlight: roti jala was tasty, fish noodle soup flavorful, salad and cold cuts were a nice touch, and the jamu shots were a great bonus. For the premium price Montigo charges, the villa’s facilities don’t match. Many parts are worn out, and basic items like a microwave or simple utensils are missing, issues that have been raised by other guests before, yet management doesn’t seem to act. One incident on 30 August at breakfast also needs attention: at the fish noodle counter, there was no queue. After the lady in front of me got her two bowls, I asked the younger male staff with glasses for one bowl ('mie nya satu') and pointed at the bowl and showing 1, as there was 2 bowls of noodles were already prepared and just needed soup poured in. Instead, he looked at me, took a plate of food, and literally walked away mid-service, while I was waiting and the older regular staff was busy preparing mie goreng. Thinking he’d return or serve another customer, but he disappeared into the kitchen. I stood there, waiting to be served. I sympathize the older regular guy preparing the mie goreng as he had to multi task and serve me, instead of the younger guy helping his colleague and also serving me. It was a fast one but yet the younger guy rather leave customer waiting and he disappeared straight to the kitchen with a plate. (I wonder if it’s for him or for kitchen staff?) This may seem small, but it leaves a bad impression on guests. I strongly urge management to review this specific incident and coach that staff, so it does not happen again, unfortunately i didn't see his name, he was wearing black thick rimmed glasses. In short, Montigo resort has genuinely great frontline/service staff who try their best, but upper management needs to step up: refresh the villas, provide basic amenities, and ensure service quality and building maintenance match the “luxury” price tag. As it stands, overall feels overpriced for what is delivered.

We had a wonderful stay at Swiss-Belhotel Batam. The Deluxe Room was large, clean, and very spacious, which made our trip very comfortable. A big thank you to Tesa, who was extremely kind and thoughtful. She helped us prearrange an anniversary surprise with a beautiful flower setup in the room. Her warm hospitality really made our stay memorable. Highly recommended for anyone looking for comfort and great service in Batam!

This resort stands out as one of the best I've experienced in recent memory! It boasts a beautiful environment and rooms that are both aesthetically pleasing and well-appointed. The staff consistently provided helpful and polite service. I particularly appreciated the complimentary bicycles for convenient travel within the resort. The food quality was also impressive. What solidified my positive experience was their outstanding service recovery: upon discovering a minor termite issue in my first room, they promptly upgraded me to a Seaview suite. This impeccable service ensures I'll be back for another retreat!

I would like to extend my sincere appreciation for the wonderful service I received during my recent stay at Harris Batam Centre Hotel From 27Jul till 29Jul2025. From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The room was spotless, the facilities were excellent, and every request I made was handled with professionalism and genuine care. Special thanks to all your staff especially to your GRO Ms Trestha for going above and beyond to ensure my comfort. It’s clear that all your teams efforts (Fauzi, Lily, Rios, JoJo, Michael) is committed to delivering outstanding hospitality. I will not hesitate to recommend Harris Batam Centre again to others and look forward to returning in the future. Thank you once again for a truly memorable experience. Sincerely, Haron Hussin In 27 July 2025, Out 29 July 2025 Room Number – 515

Great first stay at Harris Resort Barelang! We were warmly welcomed by the staff. The kids had so much fun, especially in the foam pool — a big hit! The resort has a beautiful view and is very kid-friendly, with plenty of activities and space for families. Highly recommended for a relaxing family getaway. Will definitely come back!

Repeat stay for us. As usual great and friendly staff. Appreciate the separate shower and bathtub. Great water pressure and hot temperature. Breakfast seems to have improved in terms of taste or maybe that's just me :) Prompt service as usual at breakfast in clearing the plates and topping up food even though they were running at full capacity.

All the staff are friendly and accomodating. Wasn't able to get all their names including those who are in Xana Bar but they are all welcoming! Driver Bhuraman and Stella at the main counter are very kind and professional. They were the first two staff who welcome us warmly :) The place is perfect for relaxing. We love the style and the homey vibes of their room. We appreciate that they offer us to check in early with no extra charges. We really enjoyed the infinity pool and the fine-sand beach. Glad that we have experienced the sea turtle release activity which made the stay more meaningful. We just wish we spent more time to relax while having drinks at Xana Bar but the rain came along with us. Food prices were reasonable and taste absolutely delicious! We enjoyed the buffet breakfast especially their local dishes. The location is not nearby to go to places but very accessible with grab (which they launched only last May around the area). They have free shuttle service from Ferry terminal so it's also hassle free. Will definitely book this hotel again. Highly recommended for lowkey stays. :)

A very nice and peaceful resort. Direct access to the beach, clean and spacious rooms too. Super excellent customer service from the staff. The location maybe a bit far from the city but do you know what is the best about this resort? They have a standby nurse even at night! We had an emergency situation on our first night staying here but the staffs were really helpful. Shoutout to Nurse Alfani, Manager Pak Maxi, Security Zamdoni, and Driver Adioni. I am forever grateful for their service and efforts in helping my father from hotel to the hospital. They even packed us the breakfast the morning after as we were rushed back home. We were really touched by their hospitality. I never feel so secure and happy in a hotel just like how I felt in Turi Beach Resort. 100% recommended and will definitely come back

Overall, extremely pleasant experience. Location was near Nagoya Hill area with many essentials stores nearby that were accessible by a designated pathway that leads out from the hotel lobby lift area. There’s also a Starbucks cafe downstairs at the lobby of the hotel that comes with a pool table. Room was great. Service was excellent and even satisfied my extra requirement of having a birthday cake surprise for my partner which was greatly appreciated. Room amenities were all alright. Toiletries were more than adequate which was really great! Comes with a bathtub big enough for two. TV was big enough and comes with Netflix. Breakfast had a widespread of cuisines and pool and gym amenities were really satisfactory. E-hailing services such as Grab and Gojek were easily booked from the hotel lobby. Security assuring and tight with every car entering the hotel premises being subjected to a security check. Hotel doorman was extremely friendly and helpful.Room service was extraordinary and was very good and relatively cheap! Some areas for improvement include: - Some of the light switches in the room were either not functioning or it was difficult to switch the light on or off probably due to the electrical contact issue. - The peephole was loose and was not functioning properly. Overall, a very pleasant and satisfactory experience. Definitely recommend!!! :)