It’s a nice enough upper budget hotel but don’t stay in the winter - the heaters are turned on so high and you will need to open the windows but the sound from the street will keep you awake. The beds are very hard. The staff is strict about keeping the key when you leave and don’t seem to smile much. I would recommend closer to the city centre near the duomo or on the other side of Milan where it’s less noisey.
Also there are some photos of the recently renovated rooms butt the room I had was not one of them. It can be a little misleading.
Facilities are good but services are typical Italian...
Being an international chain the service quality should be prioritised. English communication is not enough at all, and certain employees/waiters show no politeness so a shame on the overall experience during the stay.
This is by far the best hotel I've stayed at in Milan through Trip.com, without a doubt. There were absolutely no unpleasant surprises. From check-in at the front desk to the room itself and the service, everything was perfect. The hotel even has its own parking, and the rooms come with a bathtub, which, though not huge, is perfectly functional. I highly recommend this hotel; it's the only one in Milan where I haven't been disappointed.
Each room has a small balcony, but the balcony is really small, and you can put down a chair
There is basically nothing around, dirty, messy
This SPA is actually the store next door, you need to pay extra
It looks like an old 4 star in the country, not far from the station, convenient for shopping nearby, fast food across the road, Belgian biscuits on the pillows, and the room environment is cost-effective.
The hotel's location is great, about a 10-minute walk from the Central Station, and right by a metro station, making getting around super convenient. The room was a bit small, but fine for one person. However, the breakfast was absolutely fantastic and the views were incredible. My only complaint is that the room rate was a bit pricey during the Winter Olympics.
Very Good
141 reviews
8.9/10
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8.1/10
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GGuest UserIt’s a nice enough upper budget hotel but don’t stay in the winter - the heaters are turned on so high and you will need to open the windows but the sound from the street will keep you awake. The beds are very hard. The staff is strict about keeping the key when you leave and don’t seem to smile much. I would recommend closer to the city centre near the duomo or on the other side of Milan where it’s less noisey.
Also there are some photos of the recently renovated rooms butt the room I had was not one of them. It can be a little misleading.
2286365****I like this hotel the most when I go to Milan. It is close to the city center and there are many places to visit nearby. I like this hotel the most when I go to Milan. It is close to the city center and there are many places to visit nearby.
GGuest UserRoom larger than average (it was a superior) very comfortable bed with double pillow and large and bright bathroom. Excellent cleanliness of the room and common areas. A bit small and sacrificed the breakfast room in a 4 star and for the price paid the lack of a restaurant inside remains an unknown. Bad also the parking for guests it was clear that with a full hotel it could not contain all the cars in relation to the number of rooms. Very bad to discover only at check out that it was paid.
FFrancesco. 龙龙Wonderful experience at Sirmione in Garda Lake, peaceful and nice lakevew room, relax atmosphere at poolside, gorgeous breakfast..
The location is between Desenzano and Peschiera del Garda.
GGuest UserCouldn’t have chosen a better hotel near Bergamo airport, the junior suite was huge with a double bed and a single bed. The rooms came with free access to the spa which was lovely. I certainly felt comfortable and relaxed at this hotel. They had shuttle buses running to and fro the shopping centre and the airport at a fee of €5 each way. The place was clean, service was great and I would definitely come back to this hotel again!
CCindy Feng MathewsFirst time in Milan, great location, big, clean, well designed room, delicious meals ordered in the room, impeccable service! I was sick and the hotel was able to call a doctor to the room, and it seemed that they only charged me 250 euros (I didn't pay attention to the bill). When you are away from home, the sense of security provided by the hotel is very important! Living here is the best choice when coming to Milan! Highly recommended!
RRip RipBased on high expectations and experience of luxury hotels:
Friendly staff, surprised to have access to room before 11am ( without needing to pay extra) always appreciate when hotels are sensible knowing the room was available and why not.
Hotel was delightfully fragranced with good storytelling throughout ; for leisurely enjoyment and increasing our time spent at the hotel.
Room was very bright , contemporary design with comfortable easy to manage digital controls for lighting and climate control.
Likewise bathroom was spacious and practical.
Linen felt luxurious for the “price of hotel”
I highly recommend the hotel as I have been to Milano many times and stayed in the centre or near Centrql station but decided to try Navigli area for a change.
The subway line was very convenient to go to Brera and actually to Central train station or the Linate airport.
We had dinner and also breakfast at the hotel; both occasions exceeded our expectations. True value for money AND delicious , generous portions / offering with excellent bespoke service !!!
Will want to stay there again !
__ZSH11310000308****This is by far the best hotel I've stayed at in Milan through Trip.com, without a doubt. There were absolutely no unpleasant surprises. From check-in at the front desk to the room itself and the service, everything was perfect. The hotel even has its own parking, and the rooms come with a bathtub, which, though not huge, is perfectly functional. I highly recommend this hotel; it's the only one in Milan where I haven't been disappointed.
FFiFiChanThis is our second time staying here, and it's been wonderful! The location is hard to beat, so close to Milan Centrale and it's where most of the day trips meet in the morning. Our kids love the pool and the gym, a good way to spend the late afternoon after all the sightseeing and shopping. The shuttle bus service has also saved us a lot of taxi money and time. Definitely a hotel to recommend to those coming to Milan!
GGuest UserBlockage of the radiator turned on at full blast with a bathroom impracticable at 30 degrees of temperature. Part of our heat, significant energy waste. The reception was informed, poor responsiveness in solving the problem. Furthermore, inserting that the SPA is among the services offered and not saying that this is paid for (in most hotels in Europe the SPA is free to use) is not a correct way of informing (and this also applies to trip.com , not only for Art & Hotel). It seems like we have returned to when in Italy you paid for Internet connection in hotels while in the rest of Europe it was free of charge. By the way, the wifi in the hotel is free, easy to access but with an excessively weak signal: insufficient both for working and for watching a film on the tablet. WiFi like this is like not having it. Acceptable compulsion, nothing more.
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