Holiday Apartments in East Java, Indonesia

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

Thank you, Oakwood! The room was spacious and comfortable, with excellent facilities, perfect for our 11-day stay in downtown Surabaya. The parking area was convenient and ample. The service was outstanding, friendly, and very satisfying. And the sunset views were always captivating!

Lantai seperti tidak pernah disapu dan dipel.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.

Located on Pakuwon Mall and only 1 min ahead to Shanghai Park (hype place in Surabaya right now) make this building worth every penny to booked. Easy to collect key, and deposit needed it. Self service trash bin, and apartment quite cozy! They have kitchen if you want to cook. Linen smell “not good” but its not really matter since I only here for one night. If you have things to do in East Surabaya/Pakuwon you can consider to stay here.

We really enjoyed our stay at Skysuite. The staff is so kind and helpful. As for the residence, I would say it’s the most worthwhile in Surabaya.

Lovely staff, genuinely friendly and helpful. Very professional. Amazing breakfast, especially at weekends they have Superior breakfast, and it really is. I had stir fried beef, chicken and prawns, special local juices, traditional foods, plus the usual buffet. Wonderful pool and gym. Children's play area. A well thought out facility.

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.

The wireless network is a bit poor. Others are worth recommending.