GGuest UserThe hotel is close to the airport. The food was good for the price. The staff were very nice and friendly. The only reason i gave a 4 for amenities is because there is no pool. It's a pretty good hotel for the price
GGuest Userwell me missed our conecting flight , bad news you have to repay for your tickets again ok i will just contact my hotel and tell them i will not make it in tonight . oh but you prepaid through trip.com , yes we have a policy that if your a no show we cancel your reservation . ok when do can we see our refund ?
you wont we will just rent out your room to someone else , i see so i have a 5 day room rental prepaid , yes you will not get anything back you have to deal with trip.com for your refund . oh so you did not get paid by them i see , no we did just your not getting a refund . can i trasfer my rooms as we are having a conference there for a few hundred people . no . we don't allow for that either . what ...... a scam ! no recourse , i gave them notice 12 hours before my check in . and was told to call back a number of times to speack to the manager .i contacted trip.com , and they also claim a garenty of refund but at the time i was to depart my room reservation changed to no refund be aware of this and maybe better don't use any online third party bookings agents as this is double dipping and should be a crime . we are out of pocket for both our air tickets and our hotel we paid in advance never again i will .
i have proof , so if they decide not to keep this up contact me . roland kier mizuik . very concerned , independant insurance broker . my company will be informed how i was treated .
GGuest UserMy friend and I were quite disappointed as we booked with two different agencies, both claimed breakfast was included! I spoke to two different staff who were quite rude and short! Neither cared that this was a form of false advertising on behalf of the hotel! Personally I feel the hotel should credit me for 30.00 x 2 days. As well as for my friend. I shall be contacting the better businesses bureau to discuss this in detail.
My friend upgraded her room to a pool side view … what a joke, the window view was the back of the water slide staircase. That view costs her an extra $40.00 per day what a joke!
Pool signs claimed to be open all day however at 12:30 on a busy Saturday they added chemicals to all the areas and shut down just after several of us got small children ready for a before supper.
The hot tub was only hot at 9 am and lukewarn by noon. I left a towel on a chair which was still there the next morning, as was others, which shows me no night cleaning of the pool area after an extremely busy day.
Our room was comfortable and clean! Beds very cozy and comfortable. Sadly my room window was very dirty with dirty fingerprints.
Cafe was pricey however service and food good!
GGuest UserHotel is nice, I would stay here again.
On the surface it looks very nice and modern and clean, but if you look closer you can see that the construction/upgrade work was cheap and not done properly. For example, the door in the bathroom looks very nice but if you look closer it is not flush with the wall, and the latch is actually sticking out very far from the frame in order for the door to line up with it because it is so crooked. Not a huge deal to me, but for the money I’d want it to be a bit more well done.
We did the “lil romance” package as well which was nice but not worth the money. We got a bottle of champagne, a cheesecake slice and some roses in the room, as well as a free breakfast from the restaurant which was all nice, but not for the price that it is. The food was ~20 each, and I could have brought a cheaper bottle of champagne myself which would have done the job just fine. Overall it was good, but I wouldn’t do it again.
김김흥민The location is good.
There is a water park, which is noisy because there are many families.
The soundproofing is not very good.
Due to the complex structure of the hotel, it is difficult to find a room.
AAnonymous UserOverall, the hotel itself was nice. The amenities were good, the rooms were clean, and the location was convenient.
However, our experience with security wasn’t great. We came with friends and were just spending time together in the room, nothing excessive, but security approached us and threatened to kick us out. That part felt unnecessary and uncomfortable.
Aside from that situation, the property and facilities were solid. I just think the hotel could improve how situations like that are handled so guests feel respected while still following the rules.
AAofeng1. Built in the ”railway castle” during the Great Depression, the history is heavy and magnificent;
2. Both classical and elegant facilities, comfortable and tasteful living;
3. Excellent location, close to the city center, parks and riverside walkways;
4. is a favorite landmark of local ages and young people, and often boards postcards and brochures.
GGuest UserI had breakfast.
There are not many types, but the menu changed a little the next day, so there is a change every day.
I was happy if there was some vegetable.
The room was large and beautiful.
Hand soap and body cream were installed on the wall of the bathroom and it was easy to use.
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