I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money.
My ratings:
Executive Suite Design & Location: 2/10
Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently)
Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis)
Pricing (Value for Money): 5/10 (Overpriced)
View & Hotel Location: 5/10
I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.
food choice is Limited. There's almost no vegetable for the breakfast, latte or cappuccino is extra charge. The good thing is that the mini bar in the room is free and refilled .Location of this hotel is okay, but due to traffic jam you need at least 40 to 50 minutes to go to the city center. around the hotel there is almost nothing.The hotel has sauna, gym is good. They provide free yoga courses for in house guests that is highly appreciated.
It's a great hotel to stay with the family. The room is quiet, clean, and really cool. The hotel employees are also friendly and helpful with the information that you need about the route to the Great Asia Africa, Farm house etc. My kids are happy to swim till late even though the swimming pool is already closed. I will definitely visit this hotel on the next trip of adventure.
Bedroom was oke, i doubt if the twin bed is 120cm, i guess its just 100cm, not sure 🤔 didnt bring any ruler.
Breakfast was good, i like their croissant.
Swimming pool : their small pool (the round one, prv was jacuzzi i think) has warm water.
Staff was friendly,
Surprisingly they have ‘mini market kejujuran’ (honesty mini market) the price was so cheap considering inside 4star hotel,
and they have UMKM CANTEEN which was cheap too i dont know about the taste as i didnt try.
Walking distance to braga street,
I had attend mass in the morning, next to this hotel is Cathedral, the mass on Sunday is at 6am, 11am & 5pm.
I walked to Bandung Indah Plaza it was still walking distance for me 😁 (1km) and i can borrowed their umbrella incase its rain, they write my room number & return the umbrella after im done.
Parking lot for cars is in the basement, staff was really helpful.
Overall was a good stay.
Breakfast is rather disappointing, brewed Coffee ( americano or long black-doesnt have one I guess) is watery,,No Coffee aroma bad taste.
Few variety of food ( no chinese, japanese, indian, sundanese corner?). Not worthed for the Price we paid 250k per pax.
Roof Top (only suitable for outdoor, when its raining Party is over. There should be ways to provide indoor part.. Rain was was just atopped When I was Having a glass of wine. Eveeythibg is wet. Ezeot high Chair in the Bar. And There is no music. Live music or DJ is only on saturday. The good thins of the Roof Top, is the 360 degree Mountain and City view
Huge, spacious, and modern minimalistic design lobby lounge. But, no Touch of parahyangan or Sundanese atmosphere. Exept angklung ornamen at M floor . This could be in jakrta or Any other metropolitan citie. No local culture and historical Touch. Exeot the long corridor at G floor connected to Pelataran Resto
Deluxe room with King size bed and Mountain view is great. Wifi and TV are also great. However the structure of bathroom (shower) with too many wooden seperation walls give rather Tiny space feeling.
The pool is too small for two adjacent hotel Tower (Pullman and Ibis Style) . Just good for Kids. Gym space is fine in termos of space. B
The hotel location is quite strategic, near Yogya Junction and Grage Mall and it has free shuttle to and from train station! The service is great and the food quite tasty while the vegetables and fruits are always fresh everyday.
This a great place to be with family....I recommend all family to stay in this resort and book family room...me and my kids and my family love staying in this hotel
My favorite hotel, it's incredibly comfortable. The breakfast is absolutely fantastic. I always choose to stay here whenever I'm in Lembang.
Great
125 reviews
9.0/10
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9.1/10
Great
RRiyumi minkyuThis isn't my first time staying here, and it's always comfortable. The Sundanese music played during breakfast is a wonderful touch; I sincerely hope it's maintained as it beautifully preserves tradition. In the late afternoon leading into the evening, there's also live piano music, which is absolutely lovely and perfectly complements the lobby's atmosphere – please keep this delightful feature! The breakfast itself is delicious. My only suggestion would be to add more meat dishes to the menu. One minor issue was finding a few small stones in the mung bean porridge; I kindly ask for more attention to detail regarding this. Thank you, and wishing you continued success! 🥰🙏🏻
TTravellingmaudeFrom arrival to checkout, the stay felt warm and welcoming. Staff greeted us kindly and were consistently courteous throughout, which set a good tone from the start.
The room was very spacious, and being on the 18th floor, we had a lovely view over Bandung. The bed was excellent — super comfortable with great pillows. I fell asleep almost immediately, which says a lot. Facilities overall were solid and worked well.
The furniture shows a bit of age, but it still feels classic and well maintained rather than run down. The only real downside was the bathroom shower. The shower head is old and the water flow was uneven, which took away slightly from the experience. Towels, however, were clean and perfectly fine.
Breakfast was a highlight. A wide spread with lots of local options, including jamu and rebusan. It was fun sampling different traditional flavours, and the variety made breakfast something to look forward to rather than just routine.
Location is another plus. The hotel is just a short walk from Braga City Walk, making it very convenient for exploring the area, dining out, or taking an evening stroll.
Overall, a comfortable and pleasant stay with excellent service, a great bed, and a strong breakfast offering. With a small update to the bathroom fittings, it would be even better.
PP****tya**sTravelers w/children are not advised to stay here, especially those w/ allergies. Our room was extremely dusty, my family and I caught a cold.
The 2nd day, I asked to move rooms. They helped us! My suggestion is to vacuum every room after each guest checks out. This is because of the use of carpets.
For breakfast, everything was delicious and varied. Thank you for your hospitality.
GGuest UserThe location was great as very close to shopping mall. Good location for restaurants . Staffs were friendly and helpful.
Room was clean and air condition worked properly.
I will definitely stay here for my next trip to Cirebon .
AAnonymous UserEverything is good in this hotel. Really love it a lot and strongly recommend everyone to give it a stay. Though we encountered pillow casing not clean but it was changed promptly.
We stayed at Four Points by Sheraton Bandung for 5 days and 4 nights while exploring Bandung. The hotel’s breakfast service began at 6.00 a.m., which was especially convenient and thoughtful for early-rising guests like us.
We would like to specifically compliment the restaurant manager, Mr Niwan, for his exceptional service. From the second day onwards, he remembered us and thoughtfully brewed milk tea for my husband every morning without being asked. His friendliness, attentiveness and genuine effort to meet our requests—or recommend special breakfast items on the menu—made our dining experience truly a memorable and unforgettable ones.
Having stayed at several five-star hotels across Indonesia, we can confidently say that Mr Niwan stood out. He made us feel sincerely welcomed and delivered excellent and outstanding service throughout our breakfast experiences. His professionalism and warm hospitality reflect the high standards of Four Points by Sheraton.
While all staff members were pleasant and helpful, Mr Niwan was exceptional in going the extra mile and greeting guests with a sincere smile consistently. He is definitely a credit to your team and a good example of how well Four Points Sheraton Bandung has trained and developed its staff.
Thank you for making our stay at Four Points by Sheraton Bandung feel like a home away from home. Thank you Mr Niwan for always delivering your EXCELLENT SERVICES with a smile. We truly enjoyed our breakfast experience in the restaurant.
Lastly, thank you for treating all guests with snacks and AWESOME SERVICES. It was definitely a memorable and lovely stay at Four Points by Sheraton Bandung❤️.
GguestwomanIt will be a long review for this hotel.
Location: it's not in the city center, the way to get here it could have traffic jams at certain times, with some rough patches. But if you’re looking for a quiet, peaceful place with beautiful lake views and a village vibe, this hotel is the perfect escape.
Room: since this hotel is newly built, the room is quite clean and neat. The furniture in some parts already has a dent, and the glass cup is not clean enough.
It will count in the Cleanliness part, although we see it as clean, but at some parts of furniture or amenities it needs more concern, as like the tissue box. A little suggestion from me, the hotel management needs to consider the environment of this hotel because it's too humid, so mold can be easier growing and pop up in some areas.
Breakfast & Restaurant: the breakfast is good enough, they serve indonesian food and a simple western style (toast bread). I got a chance to enjoy dinner there, and I like the fried banana.
Rate, Price, & Payment: They require a deposit of IDR 100,000 at check-in. The hotel prices are very affordable and fair for the service and facilities provided. Food prices at the restaurant are also reasonable, although some items are a bit overpriced. Unfortunately, when I checked in, the EDC machine and QRIS payment system were not working, so they only accepted cash or QRIS/bank transfers to a staff member’s personal account.
Environment & Vibes: The hotel is quiet and peaceful. During prayer times, the call to prayer (suara adzan) from a nearby mosque can be heard, but it is not disturbing. The parking area is spacious, and there is also basement parking available.
They have several meeting rooms & ballroom.
Overall, This hotel is great and value for money. You may try and experience the peaceful vibes here.
HhobistaycationFor the first time staycation disini. Awal check in sekitar jam 3 tanpa deposit, book non smoke tp adanya smoking , kalau non smoke harus nunggu lagi 30 menit dan semuanya readynya connecting door. Kamarnya lumayan bersih dan amenitiesnya lengkap. Fasilitasnya cukup lengkap dan kids friendly. Bf untuk hotel bintang 4 sorry to say biasa aja, menu dari tiap pilihan kaya western, tradisional, dessert sedikit. Coba nasi goreng juga sudah tidak fresh, seperti sudah dimasak dari malam.
Setelah bf mau balik ke kamar boom, ternyata ada acara lomba di lt 16 untuk ratusan peserta dari luar, alhasil ngantri lift lamaaaa bangett harus ngantri sama peserta acara. Sampe bbrp kali nyoba masuk gabisa karna over. Ga sampe situ aja, pas dari kamar mau co ke fo, kayanya bubaran acara juga atau masih rame untuk acara, alhasil nunggu di depan lift udah sekitar 25 menit selalu FULL dari atas yg mau ke ground floor dan lift yang bisa di pencet/akses CUMA SATU lainnya GABISA. Saking lamanya akhirnya coba cari lift untuk hk/service akhirnya pake LIFT KARYAWAN, dan itupun gabisa lgsg ke lt G, harus ke basement/lt 1 trus turun TANGGA. mau co aja berasa abis nge gym karna udah keringetan NUNGGU LIFT, NAIK LIFT KARYAWAN dan TURUN TANGGA trs jalan lumayan ke reseptionist depan.
Please untuk manajemen/sales hotel kalau mau ada acara, dari semua segi diperhatikan mulai dari tmpt, akses, jam acara, kapasitas tamu hotel dan lainnya. Karna di lift setelah acara pun tamu hotel banyak yang complain ke engineer yang ada didalem lift, masnya cuma bisa minta maaf dan menjalankan tugasnya tapi sayang didepan lift gaada dari pihak hotel yang mengatur penggunaan lift yang berimbas pada tamu hotel.
Semoga kedepannya lebih baik lagi, just want to share my experience.
Thank you.
GGuest UserIt is a good location for sightseeing in Bandung city, as the Bandung Conference Memorial Hall and Asia-Africa Street are within a 5-minute walk. The room I stayed in was spacious and nice, but it didn't look like the room in the original photo and it seemed worse than that room. The advertisement photo shows the window on the left, but the window in the room I stayed in was on the right.
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