Location: The hotel is about a 5-minute walk from the bus station Jiangjinliang, but there is an uphill road, which is quite tiring. However, the hotel provides pick-up and drop-off at Shirahama Station, which needs to be booked in advance.
Food: Traditional Japanese meals are served in the morning and evening. Those who like raw and cold food will definitely like it. If you don’t like seafood, it is recommended not to include meals. The hotel refrigerator drinks are free to drink, and small snacks, milk and ice cream are also provided 24 hours a day.
Service: Very polite and courteous, the waiter will take the initiative to say hello when they meet daily.
Hygiene: The room is very new and the hygiene is very good.
Hot spring: There is no large bath, all are private baths. You can see the sea, but it is far away.
If you come to Shirahama again, I will choose it again.
Overall, it was a very satisfying stay. What was particularly impressive was the welcome drink service and the ice cream provided after the bath. I was very happy with these little touches.
Breakfast was served buffet style, and there was a wide variety of items, all of which were delicious and very satisfying. The food was made with local ingredients, and I felt luxurious from the morning.
The only thing that bothered me was the dinner options. I had planned to eat dinner outside this time, but unfortunately it was raining and it was difficult to get around, and it was more than a 20-minute walk to Kushimoto Station. I was going to drink alcohol at dinner, so I couldn't drive, and I felt it was a bit inconvenient to have to take a taxi.
Also, I thought that if the selection of products at the convenience store was a little better, it would be more comfortable for people who don't want to go out in bad weather, or who don't want to use the hotel restaurant.
Nevertheless, the hotel's facilities, service, and staff were all of a high standard, and I had a very pleasant stay. I would definitely stay here again if I have the opportunity.
The hotel is located on a mountain by the sea, with a quiet environment and high privacy, and beautiful views outside the hotel and in the rooms.
Breakfast and dinner are buffet style. The place is spacious and comfortable with a full sense of space. The food variety is wide and the quality is very good.
The hotel's indoor hot spring pool is quite large, and the outdoor hot spring pool has a sea and sky view. At night, you can look up at the stars while soaking in the hot spring, feeling relaxed and comfortable. The rest area outside the hot spring area is simply but tastefully decorated.
The hotel staff are friendly and diligent, which is worthy of praise. After dinner, guests can enjoy free drinks and snacks in the hotel lobby bar. The hotel’s homemade wines are particularly outstanding and are definitely worth a tasting.
I had a great stay at this hotel! The price is very reasonable and absolutely worth it. The room was clean, comfortable, and had a lovely view of Wakayama Castle right from the window — such a special touch. It’s also very convenient if you’re renting a car, as there’s a nearby parking lot where you can stamp your ticket at the hotel for just 1,000 yen per 24 hours. Overall, a clean, pleasant place to stay with a great view and solid value for money. I’d love to go back again!
Location was about 7 minutes walk from the Shingu railway station. Safety was good , as each floor is accessible only based on your room number. The twin rooms were also spacious. The coin laundry was on second floor and was very convenient.
The bathroom had a weird smell. Maybe , it was due to some recycled water being used in the closet . Or it could be due to the old cleaning clothes. The toiletries were also not refilled daily. You have to take the toiletries by yourself from the hotel reception.
The buffet breakfast was good as it also had some local cuisine items in addition to western food items. But breakfast timings is only till 9 am, which is inadequate if you are traveling with kids
Nice hotel especially the ferry is quite interesting. Spa is good enough for the fee. One thing is the traffic too early finish daily: 19:30 last shutter bus and ferry. And no place to eat luckily has Lawson. Will try again and recommend to friends
The sea view room was great, very clean and tidy, beautiful and comfortable, private outdoor spring in the room, excellent for staying in the room. However, the meals were very disappointed that were unexpected to cost about US$600 for a night including dinner and breakfast for 2 adults and a kid. In particular, the foods for my kid were unacceptable for this price. The restaurant was not clean and the staff were not attentive.
We booked the room through Trip.com and mentioned we have a 9 years old kid with us. The staff said they have no such record and required me to prove. Luckily I have the booking record in my App and showed them we did. Then, they said it should be the problem from Trip.com. And then, they said ok and would cost 25000 yen extra for my kid. I accepted, and then they said they could not provide an extra bed for my kid and reduced the cost to 20000 yen, and I also accepted. As a customer, I felt this was not attentive and not polite to request me to prove I had mentioned a kid for the booking. That’s all fine, but the quality and taste for the meals were really unacceptable at this price range, the breakfast was horrible. At last, my case wasn’t a communication problem because the staff who talked to us wasn’t a Japanese and was a native English speaker. Anyhow, the facilities and the room of this hotel were excellent, but the meals and services were not worth for this price.
Very satisfied, especially the handsome guy Weng Sang. His Chinese service was warm and thoughtful. He solved all the problems I had with the Kumano Kodo itinerary. He helped me buy the stamping book and check in my luggage. He also explained the bus timetables in all directions, which took up a lot of his time. Finally, he helped us deliver our luggage to the room. I bought a one-night stay and two-meals package. The food was delicious. In short, I had a good time and was satisfied with the food. Thank you
This hotel is located next to the JR Wakayama Station, very convenient for tired travelers who want to travel easy. About 15min walk to Wakayama castle, and resturants within 2 mins walk, literally just downstairs! I will stay here again if I travel nearby.
The single room was comfortable with a simple and easy-to-use arrangement. I was in contact with my room child to stay, so pajamas and slippers were properly prepared for children in the room. The large communal bath was clean and comfortable. The breakfast at the buffet and the tea corner at the front desk were delicious and I was satisfied with everything. There are hotels all over the country, so I would like to use it again.
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102 reviews
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LLuCyWe stay in 4 people Japanese style ocean view. The room is too old and small, stains on wall and closet door. The bed is thinner than expected. Buffet breakfast has not much choice, swimming pools and many other things have to pay extra. All staff are nice except one guy in the game room area is very rude! Outdoor hot spring have many insects and have to walk stairs . Overall the stay is unpleasant.
SSmilexiaojiebuaipashanI've stayed at the Kame no Ii before, and it felt like an ordinary chain traditional Japanese hot spring hotel. This one seems to be newly renovated on the basis of an old hotel, which exceeded expectations.
The private hot spring pool is made of stone, and the Pacific Ocean is outside the fence. However, the shower facilities are right next to the hot spring pool, and they are also open-air. The hot spring pool is very warm in winter, but it's a bit cold when taking a shower.
There are some amusement equipment in the lobby, including table games and coin-operated machines, and I dream of Namco 🤣
The dinner is a set meal, a bit exquisite, and there is also Kumano beef. It's pretty good. The breakfast is more standard Japanese style, and there is no particularly delicious memory point.
I stayed in Nachikatsuura for one night in Urashima and one night in Kame no Ii, and it was a different experience. Kame no Ii's room is updated, especially this private hot spring is really recommended.
EEL007The sea view room was great, very clean and tidy, beautiful and comfortable, private outdoor spring in the room, excellent for staying in the room. However, the meals were very disappointed that were unexpected to cost about US$600 for a night including dinner and breakfast for 2 adults and a kid. In particular, the foods for my kid were unacceptable for this price. The restaurant was not clean and the staff were not attentive.
We booked the room through Trip.com and mentioned we have a 9 years old kid with us. The staff said they have no such record and required me to prove. Luckily I have the booking record in my App and showed them we did. Then, they said it should be the problem from Trip.com. And then, they said ok and would cost 25000 yen extra for my kid. I accepted, and then they said they could not provide an extra bed for my kid and reduced the cost to 20000 yen, and I also accepted. As a customer, I felt this was not attentive and not polite to request me to prove I had mentioned a kid for the booking. That’s all fine, but the quality and taste for the meals were really unacceptable at this price range, the breakfast was horrible. At last, my case wasn’t a communication problem because the staff who talked to us wasn’t a Japanese and was a native English speaker. Anyhow, the facilities and the room of this hotel were excellent, but the meals and services were not worth for this price.
PPaolaCandeo is right on Wakayama-Shi Train station, which makes it incredibly convenient. Sound-proofing ensures perfect sleep and no disturbance from trains or traffic etc. The staff accepted early check-in at 2pm and were incredibly courteous, professional, English-speaking and kind. Really excellent.
Some large Japanese hotel chains are not entirely geared to the ”international market” and the attitude to non-Japanese guests can be less than ideal.
NOT CANDEO. The staff are comfortable with an international clientele, cheerful and welcoming. How wonderful!
The entire hotel is extremely clean and well-run. Everything says ”professional”. The flower arrangements on each floor are REAL. Flowers are extremely expensive in Japan.
The view from the reception area (Floor 11) is fantastic. The spa (Floor 12) is open air, with a great view and a magical feel.
I enjoyed my stay very much and I hope to return to Candeo soon.
ЮЮрий555Grampus Shirahama A modest hotel right near the ocean. The room was clean, but the air conditioning was all dirty. I wouldn’t want to stay here in summer. The breakfast was nearly the same as in every other hotel in Japan, though the grilled fish was a bit stale. The dining room has a wonderful view over the ocean. The staff almost didn’t speak English but tried to help anyways. Plus: the hotel has its own onsen. Minus: no bathroom in the rooms, only toilets on the floor, no shower.
GGuest UserYou can see the Sanshuikan when you get off the Kawayu Onsen Station. You need to walk a little further to Matsuya. The guy at the front desk was very friendly and checked me in quickly. The room is not big, you need to make the bed yourself. I didn't look carefully at the bedding, but it was comfortable to sleep. The bathroom has a toilet and a small basin, but no shower. There is a river outside the window. Half board 700+, green house open-air hot spring, high cost performance
RRita JeanThis was second stay this year whilst visiting my son. Hotel is a short stroll from main railway station & a large department store with food outlets. Staff at hotel are helpful & polite with a varying grasp of English. The breakfast is reasonable but with room for improvement. For European pallets there was no cheese or cold meats, limited bread choice & only undercooked scrambled eggs but this is common throughout Japan. However, I was disappointed on one aspect. Had been expecting some fresh oranges - Wakayama grows them - on both my visits none appeared. Bicycles are also available for hire & we did this free of charge whilst visiting in April & it was thoroughly enjoyable & a good way to sightsee. I would recommend this hotel.
GGuest UserI booked this treasure hotel for the Japanese-style room with sea view. It was my first time to Kata, a small seaside city with a particularly beautiful place. The Taiyu tram is very cute. The hotel has a free shuttle to Kata Station. You can call the hotel in advance to confirm the arrival time on the day. The car was not available until 9 o'clock the next morning, so I walked directly to the station in the morning and arrived in about 20 minutes. Baidu Maps is still very accurate.
There are plain public yukatas and free gray split-toe socks in the room. If you like cute yukatas, you can choose one yourself in the lobby.
The room is a bit like a circle, with a toilet, bathroom and a sofa facing the sea view on the outside. The Japanese tatami is in the box. The area is quite large. The tatami bedding will be laid out when you come in to eat.
The hotel's hot spring faces the sunset, and I soaked for nearly an hour to wait for the sunset. The men's and women's baths will be switched in the morning and evening. The sunset at the seaside is really a great view.
Dinner can be added, it is kaiseki cuisine, and there are really many sea bream dishes.
If you have a chance, you must come to Kata in Wakayama
XXiaomu2020Very satisfied, especially the handsome guy Weng Sang. His Chinese service was warm and thoughtful. He solved all the problems I had with the Kumano Kodo itinerary. He helped me buy the stamping book and check in my luggage. He also explained the bus timetables in all directions, which took up a lot of his time. Finally, he helped us deliver our luggage to the room. I bought a one-night stay and two-meals package. The food was delicious. In short, I had a good time and was satisfied with the food. Thank you
CCL.CNice hotel especially the ferry is quite interesting. Spa is good enough for the fee. One thing is the traffic too early finish daily: 19:30 last shutter bus and ferry. And no place to eat luckily has Lawson. Will try again and recommend to friends
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