Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
The son returned home and flew from Atlanta to Amsterdam and needed to stay overnight in Atlanta. A 10-minute drive from the airport, this family happened to encounter anti-racial discrimination riots across the United States and curfews across the city. The bus between the hotel and the airport also stopped, the restaurant was not open, not even breakfast! There is a coffee tube that sells some sandwiches or something. Fortunately, just one night, barely fill your stomach, hurry and leave!
The location is very nice (right in front of the Savannah River)
Parking is the worst (no free parking even if you stay here.. valet $54, self-parking in the parking lot building is $56 (because it's calculated by the hour)
*If you're going to park, I recommend just parking on the side of the road.. hotel parking is too expensive
Amenities are good.. it's a shame there's no pool...
Room cleaning - seems to be done roughly.. the trash can area is not cleaned (it seems like they only throw away big things..)
Amenities are not filled... one day thread & needle, one day hair cap, one day nothing.. hit or miss
I don't know because I didn't eat here
Ah! Baobab Bar has a good atmosphere and is friendly
The room was very clean. However, the bedding was a bit unusual; instead of a duvet with a cover, it was just a blanket sandwiched between two sheets. The air conditioning was also a bit noisy, and no complimentary drinking water was provided. On the positive side, there's a free airport shuttle service. Overall, it was still pretty good.
We had an impromptu stay here when we had a flight cancellation. It was reasonably priced, had a really nice breakfast, and free airport shuttle which was really convenient. Room was clean and spacious. Nice that a couple fast food places were in walking distance for a quick bite. Definitely would recommend this hotel for any airport refugees.
The only negative thing I would say is that the parking situation was a little confusing. Apparently, the parking garage is not owned by the hotel, and if you don't go to the counter to have them add the fees to your room card, you have to pay to both get in AND out. This was later brought to our attention at the front desk after we had difficulty getting out (the parking assistant was no help). She told us that someone was supposed to let us know that information upon check-in, but no one ever did. I understand it was a busy weekend because a concert was in town, but I feel like that information should be more readily available and obvious for people. I'm not sure if the guy doing the check-in forgot or what, but perhaps it should be more clear on the app/website or a sign on the counter pointing this information out. That way, I wouldn't have spent an extra $30.
What a fantastic design! The symmetrical atrium and strong sense of hierarchy are simply captivating. From the room, you can also enjoy the Atlanta skyline and the sunrise. It was a very worthwhile experience.
Cleanliness: Clean
Facilities: Although it's an older hotel, the facilities are very well maintained.
Service: Nice
Our stay was very comfortable, the hotel is absolutely beautiful! The service was ok, as some of the staff were not very welcoming. Those standing at the door (the first face visitors see) stand in a staunch, serious manner, and do not even offer a greeting, smile, nod, nothing. You are not even acknowledged. I guess it depends on who you are. The front desk workers were always pleasant and attended to questions/ requests with a smile. My family and I enjoyed the food at the Nest restaurant, as we ate there several times during our stay. Overall, we enjoyed Signia by Hilton. The only thing I didn’t appreciate was being made to feel that we were not welcomed.
A very nice place to stay. Staff are so helpful and friendly. Place is quiet
Very Good
98 reviews
8.0/10
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7.7/10
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TTianjiliuStayed here for seven days, overall good clean, the service is not the best, breakfast is relatively simple. More than a thousand nights in the hotel, if you can eat a very rich breakfast in China, but here, eat the same simple breakfast for seven consecutive days, a bit unbearable.
QQinianzhiyangThis type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.
GGuest UserThe hotel is quite decent. If you are taking a taxi for an international flight, don't take the hotel's shuttle bus to the domestic passenger terminal. Although you can also check in, then go through security and take a small train to the international departure terminal. However, there are too many people on domestic flights and it is easy to be late. If you take the hotel shuttle bus, at least three hours in advance.
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserThis trip was booked to celebrate a birthday for my niece. The customer service was excellent as all of the staff was friendly and accommodating. However, the problem was with the spa service, one of the restaurants (Linger Longer), and construction on the site. My nieces messuage was below average and when asked how her spa service was, she explain that the service she received was below average at best and she was not satisfied. She was compensated by the team that was checking us out at the Spa with half off the service. However, she did not receive the message that she was expecting and was disappointed as this was for her birthday. The second issue was with our dinner at the Linger Longer restaurant. Our appetizer was deliver to us very cold. We informed our server and she apologized and brought us back another appetizer only a couple of minutes before our main course arrived, and the replaced appetizer was only slightly better than the first one they brought out. The main courses consisted for my niece had to be sent back because it tasted sour as if the fish was not fresh. She is not a person that complains much, but the food and the messuage were disappointing, and put a slight damper on her birthday. The last issue was all the construction going on next to where our room was located on the lake view. Because of the construction noise during the day and early morning, it disrupted the piece in that room. I explained this to the front desk and she was very polite and asked if extending our stay for an additional hour would be helpful since we had experienced a few issues with our stay. At this point we had already checked out, so staying an additional hour in the room would not be much of a help, as well as the construction going on. There were good and bad with this stay, as I have explained the problems. However, the lake and the amenities were superb and the courteous staff was fantastic and that helped things from being a failed birthday celebration for my niece.
CCarly loves travel!We had an impromptu stay here when we had a flight cancellation. It was reasonably priced, had a really nice breakfast, and free airport shuttle which was really convenient. Room was clean and spacious. Nice that a couple fast food places were in walking distance for a quick bite. Definitely would recommend this hotel for any airport refugees.
GGuest UserStaying at this hotel meant paying $30 a night for outdoor parking. The main issue was the outdated payment system; you couldn't just scan and pay. You had to scan a QR code, then enter a US local phone number for verification, which I had to go to the front desk to sort out. The hotel itself is a bit run-down, with grimy glass curtain walls. Room soundproofing is mediocre, the ceiling height feels oppressive, and the facilities don't live up to the Westin brand image—I even had to ask a staff member for slippers. It's just about acceptable for a one-night stopover.
GGuest UserThis store is very new and clean, the front desk staff is warm, there are carriages in the street not far away, surprised and happy 😃 a store that can stay at ease, thank you Ctrip! Ctrip's best choice!
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