Hotels With Gym in Emirate of Dubai, United Arab Emirates

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

Perfect hotel for a short stay in Dubai as it is very close to the airport including a convenient shuttle service at any time. The metro station is quite close too, it can be reached by foot in 5 minutes and is well connected to famous sights of Dubai. The hotel itself was very quiet, the room was modern and nice, personal very friendly, AC working fine. Breakfast was ok in general, but the local food at breakfast was quite good. Would definitively recommend and stay there again.

I had an amazing one night stay at the QE2 - as a Brit now living in Austrália the QE2 has a special place in my heart - never as a Cunard ship could I have afforded travelling to New York - now I could and the ship is sparkling - the renovation is fantastic throwing you back to the heyday of her life - the service was fantastic the food and drink authentic and worth the stay! My wife says I better come back with her

The staff are all polite,the hotel provide free shuttle and its 5-10mins away to city center. We had a 50%disc breakfast buffet but you need to inform the hotel reception before going to the restaurant to get the discount.,the room is clean and smells good but there is one room they let thier children out of thier room in the middle of the night and cry for almost an hour..all in all awesome hotel highly recommended👍👍😉

Wonderful, homely and cozy hotel. Excellent gym: there is everything you need from water to equipment. Swimming pool on the roof with sun loungers and tables. We were given room 382 which had a wonderful view of the city. The air conditioning is excellent. The only thing missing was slippers. Nice restaurant, delicious food. Every 30 minutes there is a free shuttle to the airport. I recommend everyone to visit.

**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!

Thank for a good memorable stay. The hotel deserves 4 star ⭐️⭐️⭐️⭐️ rating. It has very soft luxury vibe and the staff are so welcoming and polite. I was not able to book taxi and they book it for me with their phone. There are lot of discounts that are there is thre restaurant. Only one problem, Elevator is not enough because too much late. But room very nice and comfortable. I definitely coming back again

I love Al Seef Heritage by Hilton! From the moment we stepped into the lobby, we were transported to a world straight out of the Aladdin movie. The old Dubai style was simply breathtaking. The staff went above and beyond to make us feel relaxed and refreshed, offering us a cold hibiscus drink and a chilled towel to beat the heat. The personal cabby service to our building was a delightful surprise, and we were amazed to see the entire complex is part of the Al Seef hotel. The room was nothing short of stunning, with a vintage charm that made it hard to leave the incredibly comfortable bed. A special shout-out to our favorite staff members, Ceasar and Sangkita. Sangkita's energetic and impeccable service on the phone always made us feel comfortable, and our requests were handled with ease. Laxime from the reception also made us feel incredibly welcomed and to Ceasar, who made our stay even more memorable. The complimentary cabby service that took us around Al Seef was the icing on the cake! We can't wait to come back in the winter to fully immerse ourselves in the magic of this place. I strongly advise against visiting during the scorching summer months, as it might not do justice to the old Dubai experience. All in all, our stay was simply fantastic!

I have waited in the reception/lobby for almost 1 hour just to confirm the payment. The receptionist told me that the booking was unpaid though I have payment receipt or confirmation. It took me time to contact the central reservation office to help me verify the payment. Then the reservation office called the hotel and verified the payment - it's a waste of time! Reception is not helpful.

The Obelisk, Dubai Club upgrade is a must! The 360 degree views from floor 51 are unforgettable. I enjoyed many a cup of tea on Floor51 viewing amazing sunsets, the night sky and watching the coloured lights on the Burj Khalifa. During a very hot period due to a sudden change in the weather it was a treat to be able ‘pop’ to floor 51 and enjoy tea/coffee, afternoon tea and drinks in the evening whilst enjoying the stunning views. An excellent breakfast with a wide variety of items to meet all dietary needs. The room was lovely with stunning views. The swimming pool allowed a good swim and was particularly pretty in the evening. Fascinating watching the window cleaners! Not a job I would want. I am full of admiration. We did receive an upgrade as we waited 90 minutes to check in for club class. Staff need to be more relaxed. Just feel they are on edge. Your plate disappears nearly before you have finished eating. This in turn put me on edge. A more welcoming atmosphere needs to be adopted but still remaining standards. A special thank you goes to 'Satish' (do hope I have the correct name). He provided me with excellent service. i do say a very big 'thank you' to him. Satish you left me with some very interesting thoughts! To which I say thank you.

We booked a staycation in Dubai to celebrate my birthday, hoping to enjoy some quality time together with my sister. Upon arrival, we were warmly greeted by Mr. Rodel, who assisted us with our luggage. He was extremely polite and accommodating, making us feel welcome from the very start. However, our experience at the reception during check-in was extremely disappointing. When we approached Mr. Abdelrahman at the front desk, he requested our IDs. I provided my Emirates ID since the room was booked under my name. Unfortunately, my sister had forgotten her physical ID and asked if an electronic copy would suffice. He immediately said, “No.” She explained that she had forgotten her ID, and I asked what we should do since we had travelled all the way from Abu Dhabi. I asked if they would accept me but not my sister, what would be the point? His response was once again a firm, “No, we need a physical ID. We cannot do anything about that.” Despite our efforts to explain the situation, he remained unyielding, insisting that only I would be accepted and not my sister. I was extremely frustrated and disappointed, so I requested to speak with the manager. Abdelrahman continued with the check-in process without further engagement. When the manager arrived, he explained that while the protocol does indeed require physical IDs, they would make an exception this time. My sister acknowledged that it was her mistake not to bring her physical ID, but the way Abdelrahman handled the situation was far from satisfactory. His repeated refusals, without offering any alternative solutions, were disappointing—especially considering this is a 5-star hotel. Proper customer service, particularly in the hospitality industry, involves more than just saying “No.” It requires understanding, empathy, and a willingness to assist guests to the best of one’s ability. After check-in, we were assisted by Mr. Choi, who helped us with our bags and escorted us to our room. His professionalism and courteous demeanour were a complete contrast to our earlier experience. Mr. Choi, along with Mr. Rodel, Mr. Gaurav, and Mr. Rozaldo, truly stood out during our stay. They were all incredibly helpful, polite, and welcoming, and they deserve recognition for their excellent customer service. Overall, our stay was pleasant, but the check-in experience left a negative impression. I hope the front desk staff receive further training in customer service, particularly in terms of empathy and problem-solving. A simple “No” is not the answer to every situation, especially when guests are looking for assistance.

Perfect hotel for a short stay in Dubai as it is very close to the airport including a convenient shuttle service at any time. The metro station is quite close too, it can be reached by foot in 5 minutes and is well connected to famous sights of Dubai. The hotel itself was very quiet, the room was modern and nice, personal very friendly, AC working fine. Breakfast was ok in general, but the local food at breakfast was quite good. Would definitively recommend and stay there again.

I had an amazing one night stay at the QE2 - as a Brit now living in Austrália the QE2 has a special place in my heart - never as a Cunard ship could I have afforded travelling to New York - now I could and the ship is sparkling - the renovation is fantastic throwing you back to the heyday of her life - the service was fantastic the food and drink authentic and worth the stay! My wife says I better come back with her

The staff are all polite,the hotel provide free shuttle and its 5-10mins away to city center. We had a 50%disc breakfast buffet but you need to inform the hotel reception before going to the restaurant to get the discount.,the room is clean and smells good but there is one room they let thier children out of thier room in the middle of the night and cry for almost an hour..all in all awesome hotel highly recommended👍👍😉

Wonderful, homely and cozy hotel. Excellent gym: there is everything you need from water to equipment. Swimming pool on the roof with sun loungers and tables. We were given room 382 which had a wonderful view of the city. The air conditioning is excellent. The only thing missing was slippers. Nice restaurant, delicious food. Every 30 minutes there is a free shuttle to the airport. I recommend everyone to visit.

**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!

Thank for a good memorable stay. The hotel deserves 4 star ⭐️⭐️⭐️⭐️ rating. It has very soft luxury vibe and the staff are so welcoming and polite. I was not able to book taxi and they book it for me with their phone. There are lot of discounts that are there is thre restaurant. Only one problem, Elevator is not enough because too much late. But room very nice and comfortable. I definitely coming back again

I love Al Seef Heritage by Hilton! From the moment we stepped into the lobby, we were transported to a world straight out of the Aladdin movie. The old Dubai style was simply breathtaking. The staff went above and beyond to make us feel relaxed and refreshed, offering us a cold hibiscus drink and a chilled towel to beat the heat. The personal cabby service to our building was a delightful surprise, and we were amazed to see the entire complex is part of the Al Seef hotel. The room was nothing short of stunning, with a vintage charm that made it hard to leave the incredibly comfortable bed. A special shout-out to our favorite staff members, Ceasar and Sangkita. Sangkita's energetic and impeccable service on the phone always made us feel comfortable, and our requests were handled with ease. Laxime from the reception also made us feel incredibly welcomed and to Ceasar, who made our stay even more memorable. The complimentary cabby service that took us around Al Seef was the icing on the cake! We can't wait to come back in the winter to fully immerse ourselves in the magic of this place. I strongly advise against visiting during the scorching summer months, as it might not do justice to the old Dubai experience. All in all, our stay was simply fantastic!

I have waited in the reception/lobby for almost 1 hour just to confirm the payment. The receptionist told me that the booking was unpaid though I have payment receipt or confirmation. It took me time to contact the central reservation office to help me verify the payment. Then the reservation office called the hotel and verified the payment - it's a waste of time! Reception is not helpful.

The Obelisk, Dubai Club upgrade is a must! The 360 degree views from floor 51 are unforgettable. I enjoyed many a cup of tea on Floor51 viewing amazing sunsets, the night sky and watching the coloured lights on the Burj Khalifa. During a very hot period due to a sudden change in the weather it was a treat to be able ‘pop’ to floor 51 and enjoy tea/coffee, afternoon tea and drinks in the evening whilst enjoying the stunning views. An excellent breakfast with a wide variety of items to meet all dietary needs. The room was lovely with stunning views. The swimming pool allowed a good swim and was particularly pretty in the evening. Fascinating watching the window cleaners! Not a job I would want. I am full of admiration. We did receive an upgrade as we waited 90 minutes to check in for club class. Staff need to be more relaxed. Just feel they are on edge. Your plate disappears nearly before you have finished eating. This in turn put me on edge. A more welcoming atmosphere needs to be adopted but still remaining standards. A special thank you goes to 'Satish' (do hope I have the correct name). He provided me with excellent service. i do say a very big 'thank you' to him. Satish you left me with some very interesting thoughts! To which I say thank you.

Hatta has nice mountains, hotel in good location but not cheap.