Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
Stayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
The hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.
I stayed here alone for business. It was a good location for me as I was driving somewhere the next day, but this hotel didn’t seem to be near anywhere so you couldn’t walk to a town or anything.
The room was nice, and comfortable.
The swimming pool was ok but the larger hot tub was cold in temperature in my opinion. I also didn’t like that the lockers in changing rooms needed a padlock to be used. As a hotel guest I don’t make a habit of carrying a padlock with me for use in a situation like this. So I had to carry all my stuff into the pool area rather than leave in the locker room.
The bar could definitely do with a face lift to make it a nicer place to sit in an evening, especially as there isn’t really anywhere else to go. The food I had was ok at best, breakfast was also good.
Lovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray.
Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads.
Continental platter was ham and cheese- embarrassing!
No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel.
Shame as the rest of hotel was good in every way.
Everything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
1. The location of the hotel is very good. In the center of Chipping Campden, there is a public parking lot next to it, and parking is very convenient. But be sure to pay attention to the address when navigating. There is another hotel in the same area with the same name in front of it.
2. On the day I arrived, the hotel temporarily informed me that there was something wrong with my room, so I was transferred to another higher-level hotel in the suburbs. The environment and facilities were indeed better.
Not worth the price. The place is stunning don’t get me wrong. However, it was a bit disappointing in terms of hospitality and the cleanliness of the hotel room was a bit disgusting with a vape and used slippers under the bed with hairs in the bath upon arrival. Furthermore, no TV remote and any information of what to do in the hotel.
Breakfast was brilliant but when you weigh the price of the hotel and the hospitality, I just don’t think £300 was worth the stay. Furthermore, the spa was rammed with children and parents so the size to person ratio was a bit much. Furthermore, restaurants are always booked up and it’s difficult to get a reservation unless you want to end up in the horsebox restaurant last minute.
Bartender was rude when under pressure from the restaurant as I asked for a drinks menu, to which he pointed me to go and get the menu for it. So just ultimately a bit disappointing especially since a room is nearly half a grand.
Great
92 reviews
9.0/10
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8.5/10
Very Good
GGuest UserStayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
GGuest UserDisappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
GGuest UserNot worth the price. The place is stunning don’t get me wrong. However, it was a bit disappointing in terms of hospitality and the cleanliness of the hotel room was a bit disgusting with a vape and used slippers under the bed with hairs in the bath upon arrival. Furthermore, no TV remote and any information of what to do in the hotel.
Breakfast was brilliant but when you weigh the price of the hotel and the hospitality, I just don’t think £300 was worth the stay. Furthermore, the spa was rammed with children and parents so the size to person ratio was a bit much. Furthermore, restaurants are always booked up and it’s difficult to get a reservation unless you want to end up in the horsebox restaurant last minute.
Bartender was rude when under pressure from the restaurant as I asked for a drinks menu, to which he pointed me to go and get the menu for it. So just ultimately a bit disappointing especially since a room is nearly half a grand.
EEdward TsengThe overall experience of this hotel is very good, and the process from check-in to check-out is very smooth. The service staff is friendly and polite, the room is clean and tidy, and the facilities are complete and well-maintained. The location is convenient and the surrounding living functions are also very convenient. The overall accommodation environment is comfortable and relaxing. It is a pleasant accommodation experience and I will visit again if I have the chance in the future.
KKwan ChamThe front desk staff were extremely polite and provided a thorough introduction to the hotel's amenities. The hotel property is very large with ample parking, making it convenient for guests traveling by car. While the room was reasonably clean, we did find quite a few ants, so be mindful of where you leave your food.
TTravellingcouplein40’sHotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray.
Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads.
Continental platter was ham and cheese- embarrassing!
No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel.
Shame as the rest of hotel was good in every way.
GGuest UserThe hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.
GGuest UserEverything was fine except for the behavior of one employee at the reception—a lady, though I don’t want to mention her name. Also, in the room, there’s only one bottle of water provided, even if there are two guests. And if we ask for another bottle, they say we have to buy it. We’re paying £87 per night just for an overnight stay, and yet there are no additional services—not even complimentary water.
Hhuo jiarongLovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
GGuest UserGreat location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
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