Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
The overall experience was good, The bedrooms were clean and adequate, but a little dark.The leisure facilities were adequate, however the changing rooms were really cramped, We ate in the restaurant on the first night, but were very disappointed with the menu, the food and the service. The breakfasts however were good.
The hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.
I stayed here alone for business. It was a good location for me as I was driving somewhere the next day, but this hotel didn’t seem to be near anywhere so you couldn’t walk to a town or anything.
The room was nice, and comfortable.
The swimming pool was ok but the larger hot tub was cold in temperature in my opinion. I also didn’t like that the lockers in changing rooms needed a padlock to be used. As a hotel guest I don’t make a habit of carrying a padlock with me for use in a situation like this. So I had to carry all my stuff into the pool area rather than leave in the locker room.
The bar could definitely do with a face lift to make it a nicer place to sit in an evening, especially as there isn’t really anywhere else to go. The food I had was ok at best, breakfast was also good.
Lovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
Hotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray.
Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads.
Continental platter was ham and cheese- embarrassing!
No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel.
Shame as the rest of hotel was good in every way.
The hotel was really nice and clean, I enjoyed the pool area, oh and the food was amazing my partner and I really enjoyed the food.overall the experience was good.
1. The location of the hotel is very good. In the center of Chipping Campden, there is a public parking lot next to it, and parking is very convenient. But be sure to pay attention to the address when navigating. There is another hotel in the same area with the same name in front of it.
2. On the day I arrived, the hotel temporarily informed me that there was something wrong with my room, so I was transferred to another higher-level hotel in the suburbs. The environment and facilities were indeed better.
With a stay at Clarence Court Hotel, you'll be centrally located in Cheltenham, within a 5-minute drive of Cheltenham Racecourse and Holst Birthplace Museum. This hotel is 0.2 mi (0.4 km) from Pittville Park and 0.3 mi (0.5 km) from Cineworld Cheltenham.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access and complimentary use of a nearby fitness facility.
Grab a bite to eat at Forty5 The Square, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary English breakfast is served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 20 guestrooms featuring DVD players and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers.
The room has an old house smell that is unbearable. The small air conditioner installed has a very dirty filter and I dare not turn it on.
The front desk staff is not always there, and there is a queue for check-in
The environment outside is very beautiful
Very Good
88 reviews
8.8/10
Price from
KRW 329,198
per night
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8.7/10
Very Good
WWing SzeDisappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
GGuest UserThe room has an old house smell that is unbearable. The small air conditioner installed has a very dirty filter and I dare not turn it on.
The front desk staff is not always there, and there is a queue for check-in
The environment outside is very beautiful
GGuest UserThe overall experience was good, The bedrooms were clean and adequate, but a little dark.The leisure facilities were adequate, however the changing rooms were really cramped, We ate in the restaurant on the first night, but were very disappointed with the menu, the food and the service. The breakfasts however were good.
NNinaWillsI stayed here alone for business. It was a good location for me as I was driving somewhere the next day, but this hotel didn’t seem to be near anywhere so you couldn’t walk to a town or anything.
The room was nice, and comfortable.
The swimming pool was ok but the larger hot tub was cold in temperature in my opinion. I also didn’t like that the lockers in changing rooms needed a padlock to be used. As a hotel guest I don’t make a habit of carrying a padlock with me for use in a situation like this. So I had to carry all my stuff into the pool area rather than leave in the locker room.
The bar could definitely do with a face lift to make it a nicer place to sit in an evening, especially as there isn’t really anywhere else to go. The food I had was ok at best, breakfast was also good.
EEdward TsengThe overall experience of this hotel is very good, and the process from check-in to check-out is very smooth. The service staff is friendly and polite, the room is clean and tidy, and the facilities are complete and well-maintained. The location is convenient and the surrounding living functions are also very convenient. The overall accommodation environment is comfortable and relaxing. It is a pleasant accommodation experience and I will visit again if I have the chance in the future.
GGuest UserNice size rooms , some need refurbishing, would like a fridge. Clean but not spotless. Paid extra to have a room with opening doors as it was a hot night and no air conditioning. Disappointed that you have to pay £10 each! To go in the pool as it’s in the spar building ran separately, wasn’t special so we didn’t bother but it was one of the reasons we booked this hotel as it was on their hotel photos and list of amenities which is false advertising!
GGuest UserThe hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.
GGuest UserThe hotel was really nice and clean, I enjoyed the pool area, oh and the food was amazing my partner and I really enjoyed the food.overall the experience was good.
Hhuo jiarongLovely hotel!
Slightly ”disappointed” by the dinner service. We arrived at 6:30pm, ordered our meals swiftly with the waitress. Our dinner did not come until after 8:30pm. It was very busy to be fair.
GGuest UserGreat location. A very nice spa. The hotel room is unfortunately quite old, the shower was cold, the bed was uncomfortable and the walls are very thin making it hard to sleep.
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