Hotels With Wi-Fi in Banten, Indonesia

"Great value for money! The room was a bit small, but for this price, it's cheaper than other options. It's incredibly close to the airport, and they offer a shuttle service (even a private car if you're arriving). It only takes about 10 minutes to get to the airport."

"This place is perfect for a healing getaway and staycation; the vibes genuinely feel like Bali. The facilities are excellent, and the swimming pool is absolutely top-notch, connecting directly to a private beach. However, the cleanliness was a letdown. It's a shame there were still used diapers and tissues left by previous guests that hadn't been cleared. For a 5-star hotel, such details really ought to be addressed. Service-wise, it was a bit disappointing. The receptionist and operator were difficult to reach, and the receptionist wasn't very talkative. The food selection was abundant, but the taste was just standard. Overall, I was happy to stay at Movenpick. Hopefully, they can improve on these complaints to provide an even more perfect experience for future customers."

"“Good for a Transit Stay, but the AI-Driven Service Needs Work” I booked this hotel mainly because of the reviews mentioning the good food and free pick-up/drop-off shuttle service. Communicating with the hotel before check-in to arrange the shuttle was easy through the hotel’s WhatsApp number, which I found on Trip.com. Upon arrival, I noticed that the hotel seems to cater quite heavily to Chinese visitors. There was a line of Chinese guests checking in, and one of the front desk staff spoke Chinese fluently. Some of the notices around the hotel were also written in Chinese, presumably Mandarin. Check-in was smooth, and the front desk staff was nice and helpful. However, I was informed that I needed to install an app to use various hotel services during my stay, including the digital room key and room service. While this may be convenient for some guests, I personally found it a bit of a hassle at the time. The installation itself took some time, followed by an explanation of how to use the system. The food was average, with a reasonable selection of options. However, the refilling of some items was rather slow. For example, the milk for the coffee machine ran out and was not replenished promptly, and at times there was no cook available. The room itself was nice and spacious. One thing I particularly liked was the layout, with the washing area located near the entrance. The toilet unit also looked new. Unfortunately, the towels looked rather shabby and could use an upgrade. Complimentary bottled water was available upon request, which was a nice touch. One of the biggest downsides for me was the lack of a telephone in the room. All service requests have to be made through the app. I had to communicate with an AI chatbot, but the chatbot would often instruct me to go downstairs and confirm the request with the reception desk anyway. I found this rather confusing and wondered what the point of the AI system was if I still had to speak to a staff member in person. It seems the hotel is trying to adapt to AI and reduce the need for human staff, but the system does not seem to work effectively yet. In my experience, it actually added an extra step rather than making things easier. This was especially noticeable during check-out. There was only one front desk staff member, which was surprising. He was very patient and did his best to serve everyone, but the hotel really could have used more staff at that time. As a result, the line became quite long. Had I been informed during check-in that I could simply use the self-service machine to check out, I could have avoided the queue altogether. The location is in the CBC area, although finding the hotel felt a bit like navigating a labyrinth. It wasn't the easiest place to locate, especially for a first-time visitor. Overall, I would say you get what you pay for. For a one-night transit stay, the hotel was acceptable, especially with the free shuttle service and spacious room. However, the hotel could significantly improve its service by having more human staff available and making its AI-based system more practical and user-friendly."

"This hotel is perfect for layovers at the airport. You can access it directly from the 3rd floor via a walkway. One side of the rooms faces the airport, which means there's some noise. The breakfast selection is extensive. The internet speed is limited, and for an airport hotel, this needs improvement. Some rooms have connecting doors, but once closed, they can't be opened."

"See for yourself how bad the room was. It's on par with a budget hotel in China. It was incredibly noisy outside, the bathroom smelled awful with a persistent sewer odor, and I wouldn't dare use the hotel's towels. The bed was only 0.9 meters wide, and the room was so small I couldn't even open my luggage. The only upside was the airport shuttle service, which departed every hour on the hour in the morning. We were forced to stay here due to a typhoon. This was hands down the worst hotel of our entire trip."

"I stayed in BSD, a bit far from central Jakarta. I had to leave Jakarta for work the next day, so I chose this place for its proximity to the airport and its convenience. Apparently, it was originally planned as a residential high-rise, and there are several other apartment-style hotels on top of the same shopping mall building. Since these hotels share some facilities, you should be aware of this when using the gym or pool."

"This hotel is very comfortable, clean, and the service is friendly. The location is strategic, facilities are complete, and the check-in process was fast. The room was tidy, the bed was comfortable, and the atmosphere was quiet. I was very satisfied staying here and will definitely come back."

"It was clean, well-maintained, and very comfortable. Really love the room! The bathroom was also clean and well taken care of. Will definitely stay here again when I’m in Jakarta"

"The hotel facilities are decent, but the service attitude is problematic. When we checked into our rooms, we had an extra one. We wanted to check out of one room early, but they wouldn't allow it, which was understandable since it was pre-paid during booking. However, the hotel staff were extremely rigid and unhelpful, which is quite uncommon for hotels here. Ctrip (the booking platform) was excellent, trying to coordinate several times to help, but the hotel just kept saying there was nothing they could do. I confirmed with the front desk multiple times that we had a free laundry credit of 200,000 IDR. After repeated confirmations, at checkout, they said it was 200,000 IDR for one *bag* of laundry. They kept insisting that's what they had said all along, which was speechless. Towels weren't replaced promptly, and the bathmat hadn't been changed once in the five days since check-in. The laundry bag provided was stained with something, so I didn't dare to use it. The breakfast variety was mediocre, not much that suited our taste, and no chopsticks were provided."

"I am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images. When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms. What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure. The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests."