Overall satisfactory for price quality ratio
However, there are still some points to improve, such as the quality of some infrastructure (i have inherited a little bit red fridge for example). But honestly, for the price, meals, swimming pools, animations, tastes, staff availability, we should not complain too much. I will recommend, except for a few small details that you can't accept if you're not super-requiring
This hotel truly deserves a 4th star, given the outstanding services and incredibly warm welcome. I had an excellent stay and definitely plan to come back with my family and friends!
Incroyable. J’ai choisis le patio de mezraya grâce aux avis et j’en suis pas déçu. Le personnel au petit soin, le calme du patio et la beauté je vous en parle même pas. La chambre était tellement grande. Alors pour la nourriture, même pas besoin d’aller au restaurant. Le chef à des mains en or, et si on veut un plat en particulier qui n’est pas sur la carte, on peut le demander la veille au chef. Produits frais bien évidemment.
Ils m’ont même offert un petit mot avec des sucreries pour mon anniversaire. Rien a dire🙏🫶
The TUI Magic Life hotel complex in Djerba is absolutely outstanding, and the grounds are immaculately maintained. The culinary offerings are superb, and the animation team does a truly great job. The entire program is highly recommended, especially for families with children – there's so much for the little ones to enjoy!
It's a shame, however, that the otherwise very positive overall impression was slightly marred by a technical issue and a lack of communication behind the scenes. Halfway through our holiday, there was a leak from the air conditioning in our room, which caused water damage and peeling paint. We were offered a room change, but since half of our vacation was already over, we didn't want to bother moving.
The coordination between the Trip.com agents and the hotel management was unfortunately very chaotic, and I constantly received conflicting information. In the end, though, the issue was resolved with compensation.
Conclusion: A fantastic holiday destination for families that we would definitely recommend – but there's still room for improvement organizationally behind the scenes.
The hotel is lovely, the beds are really comfy, there's indoor and outdoor pools, the beach is nearby. The food is pretty decent - lots of choice - with waffles and crepes at breakfast time, a massive buffet for lunch and dinner (including chicken, beef, fish and sometimes shrimp), salad bar, soup, ice-cream and cakes. After two days, I felt ike I was ready to explode. I can't imagine how you'd survive eating all-you-can-eat meals three times a day, for much longer than that! The drinks are mediocre though. The juice isn't juice - I think it's just water and powder. The ”cocktails” are just spirits and mixers, which are made with those ”juices” and way to much alcohol. The only beer is lager. Although the slushies were fine, and you could add booze to make a kind of cocktail, so that worked out okay. The animation was very limited, because it was the winter. There weren't any windsurfs (advertised here) or kayaks (advertised elsewhere). Even some of the scheduled events (the zumba and petanque) didn't go ahead as advertised. But I did the water exercise class with Ryan, which was a lot of fun. Ryan was very friendly - he deserves a special mention. And the show at night, with a dance troupe and a belly dancer, was pretty cool.
This hotel truly deserves a 4th star, given the outstanding services and incredibly warm welcome. I had an excellent stay and definitely plan to come back with my family and friends!
My experience at the hotel was excellent. The check-in process was smooth, and the reception staff made me feel very welcome. The room was modern, spacious, and quiet, with a beautiful view from the balcony. I especially appreciated the cleanliness and attention to detail. The hotel restaurant served delicious meals, and the Wi-Fi connection was fast and stable. Highly recommended!
We had a lovely stay at this hotel. The building is historic and has an open central space, which makes it a bit cold during the winter. However, the on-site restaurant was very convenient, allowing us to dine without needing to go outside. The staff were all incredibly friendly, and we felt very welcome throughout our stay. I would definitely recommend this hotel.
I stayed here twice, I had to leave early to the airport, they had breakfast at the reception for me, super friendly helpful staff, amazing swimming pools, the room was decent, bathroom clean, good breakfast, i didnt have lunch inside because nearby restaurants. Its worth its money.
I really liked the hotel. Although it's very large and crowded, I liked that—no one was intrusive with their service. The grounds are large, well-maintained, and have beautiful greenery. The beach is about 100 meters away, but it's a pleasant walk along a shaded path. The beach is nice. The food is excellent—varied, fresh, with fruit and ice cream. The pool is small and not very pretty, just a simple rectangle, perfect for those who enjoy lounging by the pool. But coming to Djerba and lounging by the pool is silly.
Incredible. I chose the Patio de Mezraya based on the reviews and I wasn't disappointed. The staff was incredibly attentive, the patio was so peaceful, and the beauty was simply breathtaking. The room was so spacious. And as for the food, there's no need to go to a restaurant. The chef has magic hands, and if you want a particular dish that isn't on the menu, you can request it the day before. Fresh ingredients, of course. They even gave me a little note with sweets for my birthday. Absolutely perfect! 🙏🫶
FFoufa MaloucheThe food was very good amd has a lot of variety all amenities are good staff are very kind and helpful but the Ac was always not working morning time feom 06:00 am to 13:00
And no wifi in the rooms
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