Sofitel Agadir Royal Bay Resort

Great professionalism from Jamila Housekipping suite 2nd floor Listening and rigorous old deco M to comfort in my illness with informed advice Body guard elias de la plage has a hawk's eye and permanent security efficiency Also attentive In fact the staff is more more more I'll be back soon with my children

A very pleasant stay. Top staff. Professional animators. I only have one small comment: we needed bottles of mineral water in the room.and the extra bed wasn't really comfortable. Otherwise everything is perfect. We will return with pleasure

We had a pleasant stay there. Hotel well located. Very clean. Very friendly staff. .A big thank you to Ms. Hasna (floor housekeeper) who ensures the comfort of guests and checks with kindness and professionalism that we are missing nothing. Thanks to Ms. Mouna as well as the kind valet Mr. Mounir. Ms. Oumayma (breakfast service) takes great care of the customers.

We spent a few days there from February 1 to 5, 2023. I called to ask for a large bed and if there was work going on like in most hotels in Agadir during this period. they don't answer me at all, no work in the hotel. As soon as we arrived, we were given a room with two beds even though we had reserved a double bed! When I say that this does not correspond to my reservation, we are answered with an execrable tone: the hotel is full otherwise nothing can be done!! Plus with grimaces from the person at reception! They arrange the bed for us to make it a big one. Not even a glass of tea or water as a welcome sign, that doesn't look good. We sleep there the first night when we wake up, we hear jackhammers, drills!! In short, lots of work in the hotel, to cross an interior corridor to go to breakfast, we walk on a tarpaulin where the construction workers pass with wheelbarrows full of rubble and dust, really pleasant!! The second evening in our room before going to bed, absolute horror, full of ants on the back of the bed, on our pillows, on the sheets, infested everywhere. It’s 10 p.m. We call reception, a team arrives after 15 minutes! THE choice is offered to us to use a very strong disinfectant, we refuse to sleep with this toxic product. We try to talk, it's the height! We are offered a change of room it's after 10:45 p.m. At the end of the fourth bedroom we found one without ants, the other three were also infested!!! Moving our belongings taken from the room around 00:00!! The only word heard from the team was “we’re sorry!” In the morning at the edge of the swimming pool we try to relax, impossible with the noise of the construction from 8:00 a.m. to 5:00 p.m. but the sun has already set, even on Saturday and Sunday!! We ask to speak with a manager because we find this unacceptable, we are told that they are absent or sick. At the edge of the pool, a young person from the customer relations depar**ent comes to us, who seems to understand our situation but cannot do anything or make any commercial gesture!!! . Truly this stay was a nigh**are for us and we will never go back there again, we advise against it to everyone! !

OUMAIMA very kind very smiling very pleasant in the morning services always attentive to well-being the smile was thank you our table ready every morning by oumaima oumaima was very attentive to us

A big thank you to all the staff who were constantly listening to us, exceptional kindness.... We thank from the bottom of our hearts Zahira NESSAH for her professionalism and extreme kindness. For a first trip to Morocco, we left enchanted.

Very pretty swimming pools, the beach side, the beauty of the exterior setting are exceptional. And above all, the kindness of the Staff. The management is attentive, the woman and the housekeeper are kind. A mention for Azdine and Mohamed who are so warm, smiling and their patience with our children. Will remain unforgettable. 😍