With over 20 years of travel and hotel experience I thought I found a gem on Lake Como but upon arriving felt strongly misled, duped, and deceived by the photos online for the Filario. While I booked many weeks in advance with constant hope to book a room in the MAIN hotel, I settled on our Apar**ent reservation after reading the highly rated reviews. But upon arrival, we were shocked to spend close to 1,000 Euro a night for a very stark, dirty, rundown, bare basics apar**ent. There is zero charm, warmth or modern luxe that the Filario site depicts. I am surprised that there are highly rated reviews for the apar**ents/annex - either they got nicer cleaner rooms and we have been subject to discrimination or those reviews are paid for- I would absolutely NOT recommend this hotel. The management- Federica Cataldi in particular kept saying there was nothing to be done as I booked the apar**ent myself after looking at the online photos. I tried to communicate that the photos online are NOT accurate at all and I have been deceived; and while she said the apar**ent with 4 beds is cheaper than a 2 bedroom hotel room, I had to share it is not about the money but about our comfort. And we are extremely disappointed. After being told that we would lose over 3000+ Euros for canceling our reservation and leaving (feeling trapped and deceived) I asked for a vacuum so I could clean the unit myself. The housekeeper arrived and did clean some areas upon my direction, but I do want to share photos of our apar**ent. We have stayed at other hotels in Italy with similar nightly pricing and they are much much much cleaner, updated, and luxurious, with kinder hospitality and management. The reason I am giving this 2 stars and not 1, is because of access to their bikes, kayaks and pool. If you book the Filario I recommend you only stay in their hotel and not their apar**ents/annex units. Or save yourself, and look somewhere else.