Astala Lodge

I do not know how this hotel is staying in business. The room was fine. The location was perfect. However the customer service is terrible. We were in town for a swim gala. We discussed with reception having breakfast at 7am so that my daughter could eat before the gala. At 7am we went to the dining area and there was not a single staff member. We had to leave for the gala so my poor daughter did not have breakfast beforehand. I came back an hour later thinking I could get something to go. There was still not a single staff member in the hotel. I did not know how to check out. Other hotel patrons were also wondering around and confused. I put the key on a desk and left. I called the hotel later that evening and the person I spoke to (I’m assuming the owner or manager. He was the one who had told me breakfast would be ready at 7am) was unaware that there had been no breakfast. He was unaware whether my keys had been received. The place very well may still be unstaffed. No compensation was offered. Do not stay here.

Only problem was the , really noisy bathroom,ever when water running,the noise would have woke the hole house ,other than that was great

A great place to stay and we were really well looked after by the staff.A beautiful room looking onto the Marina with a comfortable bed, couldn't ask for more.Thanks once again.

Not great. First of all the bathoom had not been properly "done" since the previous guests' departure. There was shower gel running down the tiles and only a very limited amount in the dispenser. The shampoo dispenser was empty. There was only a quarter of a loo roll! Only one tea bag and the mugs were tiny. Then the bed - the smallest double bed I ever saw, more akin to a single which was not great for two middle aged people one of whom is a bit big! Kept waking up as I was afraid I would fall out. I mentioned this to the lady whom I left my key with when leaving but she just shrugged. Once anyone in the building used the showers it could be heard in our room, luckily I always bring earplugs with me or this could have been a major problem! All in all I cannot say that I would recommend the Astala. They say its 3 star but I would only give it 2 at the most.

We had an amazing stay, the view 🔥🔥🔥 and the way the owners treated us made us feel like home 10/10

Very friendly and helpful couple. Great location & clearly have recently refurbished a lot of the building. Lounge and bar area was good. Toilet didn’t flush well & they fixed quickly. Small but adequate room. Continental breakfast. I would suggest a couple of minor improvements - more comfortable pillows, tv remote that works, perhaps some filter coffee at breakfast instead of instant.

Julie was amazing! The stay was great and the shower was hot and had great pressure

I absolutely loved my stay...the view was impeccable and the building is so lovely...the staff were fantastic from the moment I walked into the Inn....I will be back in the spring for sure !! The location is perfect and all was just a short walk to shops and restaurants...Bangor is such a lovely seaside place...great food and people...Cheers

Highly recommend , staff were very friendly and helpful , beautiful guest house would definitely recommend