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9.8/10
Outstanding
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
Hotel near Lagoi, Bintan 66.7% of visitors choose this area
Price per night from:SEK 5,986
9.2/10
Great
JJason2023Absolutely incredible hotel experience! Stunning room with balcony overlooking the Singapore Strait. Several activities you can do, from eco golf to fishing and a movie night projected on to the side of the ship. The tour was excellent and all of the staff were great. I hired a motorbike through reception so I could explore the island - all organised very well, although 3x more expensive than say Thailand, Vietnam etc. The restaurant has a limited menu unless you are happy with local, mainly seafood dishes with a couple of western options and pizza. The drinks are expensive already, then they add 21% service and tax, again, significantly higher than what you would pay in similar SE Asian countries but I heard typical for Bintan. Buy your drinks from the convenience store in the ferry terminal - 4x cheaper than the hotel bar restaurant. They did say however that their profits are given to charity. Overall, I had an incredible stay here, excellent value, excellent location if you want to chill or explore the island (not suitable for walking) or just relaxing by the beautiful infinity pool overlooking the ocean. Highly recommended, will 100% return and no need to look at any other hotel on Bintan!
Hotel near Lagoi, Bintan 66.7% of visitors choose this area
Price per night from:SEK 665
9.0/10
Great
GGenaTanI stayed at the hotel from 12 to 15 October and was very pleased with my experience. The room was spacious, clean, and well-maintained, with excellent bathroom amenities. The staff were all friendly, courteous, and helpful throughout my stay, which made the experience even more enjoyable.
The only shortcoming was on the first night when I noticed that the bedsheet had some stains. However, the housekeeping team responded promptly and replaced it with a fresh set immediately. I truly appreciate their quick response and professionalism in handling the matter. Overall, I was very satisfied with my stay and would be happy to return in the future.
GGuest UserWe have found this beautiful place on our 2 days dad/son bicycle tour through Western Bintan. We loved the ample, farm type camp that is in between the hills and savannahs with the reddish coloured earth and evergreen palm trees of Bintan. The reception area is already oozing openness and friendliness, and you check in a very pleasant and welcoming world. The owner has established this is as a sustainable youth training and learning center, at the same time offering splendid and well-integrated guest activities for families, kids, and groups. We stayed in one of the clamping houses adjacent to one of the small and relaxing lakes, and my 5y son loved every inch of it. The A/C motor works in the background, the bathroom is bigger than in any of the Lagoi resorts we have been so far. The food is very deliciously mildly spicy, the coffee machine is Italian, the breakfast offers a choice of two menues which makes it easy not to choose wrong. The best part is the always friendly and supporting staff. Yanu was very supportive when engineering a kite and helped us making it fly (even outside his shift). The creative center is definitely worth a visit. As natural bicyclists, we loved the empty and small paved roads around the Camp, so we even had a wonderful time biking down to the Blue Lagoon (1hour). From the Ferry Station TM it is a 2h bicycle trip with a few stops in the road (try to avoid the heat). The Bintan Ferry takes bikes for transport, so do 6-seater cabbies in Singapore. I can strongly recommend this place for any escape plans from the big city and for all nature fans.
Mm&m&mThe villa (especially the bathroom!!) was clean and above our expectation! Everything was working fine, and we were very well covered throughout the trip! We communicated with the very friendly and helpful staff through their WhatsApp to request for buggy ride, extra towel, housekeeping, whatever you want, and they responded very fast.
Legenda Cafe provided breakfast, lunch, and dinner. We had our breakfast there, and for weekdays breakfast, they do semi buffet where there is a small spread of food, and you can also order dishes from the menu. On weekends, they do full buffet breakfast. Food is good, mostly local food which is awesome.
We did not see any minimarts within the resort, but the resort does provide transport to travel around Bintan. For instance, RP100k for two-way transport to Lagoi Bay.
Private beach is only a few steps away from the cafe, and also walkable from our villa. Sand is super clean and very well maintained!
Just note that since we are in nature, there are bound to be bugs / insects, so bring mosquito patches / sprays.
We will definitely come back here again next time with family!!
Hotel near Lagoi, Bintan 66.7% of visitors choose this area
Price per night from:SEK 1,499
8.7/10
Very Good
GGuest UserIt was a great stay for us. Sea view chalet is nice and comfortable for me and my husband. Unobstructed view for the sea is my favourite. Room service was good and staffs were friendly and always greet us with smiling face. We stayed for 3 nights and we ate our meals at the resort’s restaurants. Breakfast was included in our booking and food served at the breakfast was good but nothing special to mention. We had our lunch and dinner at the Spice and the Kelong seafood restaurant. I will say the food varieties is limited and pricey. I will say it is more expensive than Singapore (one of the most expensive city in asia). For two person we spent about 70$-170$ per meal… appitizer, one main dish and one cheapest drink. When we had seafood dish, it cost more, of course, about $170. Overalls, it was a good experience. Nice stay except the pricey food. Taste of the food are just fine. We stayed 3 nights, so it made us more difficult to choose what to eat when you have not much to choose and it is not exciting and you are at the resort… so you can’t go out and buy more affordable food outside. If the resort can have more Chinese cuisine will be good. So, if you are staying for relaxation then it is good. If you are foodie,,, this place is not for you.
Hotel near Lagoi, Bintan 66.7% of visitors choose this area
Price per night from:SEK 1,247
8.5/10
Very Good
AAiny JaanIt was a perfect spot. Near Holiday Inn and Hotel Indigo. Next to Lagoi Plaza. Accessible to the beach and mall. There are e-bikes which we could rent at SGD 20 per hour. Right behind the hotel there is a HUGE lake and i mean it, HUGE. We rented the e-bike to explore the area and the lake until my e-bike battery went down to one bar. Hahaha.. But it was an awesome experience. The pool however would be good if they have a heater. It was soooooo cold.
Hotel near Lagoi, Bintan 66.7% of visitors choose this area
Price per night from:SEK 540
8.3/10
Very Good
PPratibha AshwinWe stayed with our family at the Kawaland glamping resort for 3D,2N. We had a very nice experience. The staff were sincere, hard working, friendly and courteous with all our needs. The staff at the restaurant were friendly and explained to us about the Indonesian cuisine. All the food that we tried at the restaurant was good! The glamping rooms were comfortable with spacious bedroom and bathrooms. The beach was only a walking distance from the resort & it was clean and beautiful. They also had swimming pools. We also had a good experience using the BBQ pit with the help of staff. We were also able to try the movie night with the projector at the beach bar. One area that could be improved is: During warm weather, the roof panels and the room interior gets quite hot. The AC alone was not sufficient. So it may need some other solution as well to keep the room comfortable. Otherwise, we had a chill, happy vacation at the resort! Would definitely recommend it to everyone.
Hotel near Trikora Beach, Bintan 16.7% of visitors choose this area
Price per night from:SEK 384
8.2/10
Very Good
GGuest UserThe hotel environment is good, the breakfast is rich, and there is a free shuttle bus (from the hotel lobby to the room). The hotel staff is very friendly. However, the room is not soundproofed enough and you can hear the sound of cars on the road.
Hotel near North Bintan, Bintan 16.7% of visitors choose this area
Price per night from:SEK 118
7.5/10
VVcrabbyThis resort is a quiet soul’s dream. It’s where you go when you need to reset not just physically, but mentally and emotionally. Whether you’re traveling alone, as a couple, or even with close friends, this is the kind of place that leaves you feeling restored and centered.
I left feeling lighter, happier, and more present. I will absolutely be coming back—and next time, staying longer.
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