Hotels near Celine - SM City Batangas in Batangas

Dear Sir. Joven of Canyon Cove Hotel and Spa, I am writing to express my gratitude for the wonderful experience I had during our recent stay at Canyon Cove Hotel And Spa. You and the staff at Canyon Cove Hotel and Spa were exceptional in their service and made sure that our stay was comfortable and enjoyable. From the receptionists to the restaurant staff, everyone was friendly and approachable. They were always ready to assist in any way possible to ensure that I had a pleasant stay. The room I stayed in was clean, spacious, and well-maintained. The amenities provided were top-notch, and I appreciated the little touches such as the complimentary toiletries, fresh towels, and the comfortable bed. The food at the hotel's restaurant was delicious, and I was impressed by the wide variety of dishes available. The quality of the food was excellent, and the presentation was impressive. Overall, my stay at Canyon Cove Hotel and Spa was a memorable and enjoyable experience. I would like to thank you and your staff for providing excellent service and for creating a welcoming and relaxing atmosphere. I would highly recommend Canyon Cove Hotel and Spa to anyone looking for a comfortable and luxurious stay in the area. Best regards, Joanne K.

Great experience and warm service and very clean room and shower room. The weather is great and the light and decorations makes a romantic atmosphere in the night. You can have two different feeling wither in the day and night. Very relax trip.

Tremendously enjoyed our family trip at CaSoBe. Location is quite far, but the trip is worth it. Hotel and facilities are clean. Service is great. The only downside we experienced was that the room vault was malfunctioning. The staff were very helpful to attend to our concern. The best features of the place would be the Aquaria Water Park and the beach.

The hotel is in the alley at the foot of the mountain. The entrance is a relatively large open-air swimming pool. The water in the pool is very clean. Our room is on the second floor with a balcony. Although the room is not big, it feels very warm. The bed in the room is very soft and comfortable, and the air conditioner is very quiet and not very noisy. The shower has hot water but the water volume is not very large. The hotel can call horse* chicken to the room, you can also order, and also provide simple kitchenware to use in the lobby. We stayed for a long time, tired of the island's Western food, Filipino food, Korean food, cooked noodles and occasionally ate it. Overall, the hotel is moderately priced and the price is relatively high. The waiter was very polite, the room was cleaned in detail, and the drink juice accidentally splashed in the corner of the wall was cleaned. Unlike some hotels, the surface is cleaned.

Checked in: Jan 25, 2021 Time: 9:51 PM Deluxe Room 12hrs Me and my partner checked-in at this hotel late at night since it was the decent one we found near the grand terminal. The room given to us was clean but the floor was really sticky. We remember checking in at around 10pm but I had to call the front desk the next morning (9am) just to make sure I'm not mistaken since they did not provide us any checkout information when we paid for our room. The girl who I spoke to said we checked in at 9pm and they will only allow a 15min grace period for us to pack up and leave right away. I asked how much it will cost for us to have an additional hour so we can eat breakfast but the girl said she is not sure of how and that she will need to call us back. After a few minutes she called back and said we need to pay 180PHP for another hour to spend at the hotel. My partner was the one who answered the call and agreed so that they would let us stay until 10am. They DO NOT SERVE ANY MEALS, only cup noodles and junk food so we had to order food delivery. My partner went down the lobby to get our breakfast from the delivery guy and also spoke to the receptionist to confirm what was our check-in time last night. She was told it was 9:51PM and not 9PM contrary to what she told me when I called. After eating we packed up our things and went down right away so that we no longer need to extend an additional hour on our stay. The receptionist told us we still need to pay 180PHP even though we did not consume the 1hr extension since it was already recorded on their system. I argued but had to pay since we were on a hurry. TLDR: WE WERE ASKED TO PAY FOR AN EXTRA HOUR ON OUR STAY EVEN THOUGH WE CHECKED OUT ON TIME. THEY DO NOT SERVE ANY MEALS. THE STAFF IS NOT FRIENDLY AND PROPERLY TRAINES, EVEN THE GUARD WHO KEPT ON STARING AT US. P.S I HOPE THE MANAGEMENT WILL TAKE ACTION AND TRAIN THEIR PEOPLE TO BE PROFESSIONAL. CUSTOMER RELATIONS NEED IMPROVEMENT. THE RECEPTIONIST IS INCONSIDERATE.

We booked to join friends as we were in Mabini area. Website talks about a luxury resort with a long list of amenities and activities. Well done photos make look like it has a lovely sand beach. No such thing. The sand is grey and is on a platform before getting to the sea. Some pebbles and mostly broken and eroded coral. Reality is somewhat different from luxury. Bling- bling small resort who tries hard to do everything but doesn’t do any very well. Rooms were comfortable for a 2-3star and had been renovated , but the advertised « sea view » was through a smallish side window. For all rooms. Plumbing needs rework. But a full minibar at decent prices was a nice amenity. Staff was generally nice, but generally lacking training and direction. Food comes from a rather basic and not very hygienic small kitchen and takes a long time to be delivered to either restaurant or other places. However, they will serve you anywhere you want in the resort, which is nice. Overall all staff very pleasant and accommodating. Food itself was very average and many items not available. At times the staff returned 2-3 times to say sorry not available. Huge portions made for 4-5 persons resulted in a lot of wastage. Probably better suited for Filipino families, like the rest of the resort. Definitely not for well traveled foreigners. At each meal staff gave us some complimentary drinks, which was nice, although not needed. Dive was OK, but diving center is a joke. Boat staff helpful and pleasant. So, overall it needs a lot of cleaning up, more focus and competent management. Meanwhile there are so many better resorts in Mabini area.

We went to this place to celebrate our wedding anniversary. We have booked a terrace villa but we are upgraded for free to a garden villa. The room was spacious with three queen size beds. Ambiance is very relaxing and you can have a very good night sleep as the villas are located away from the road. There is no TV or wifi access in the villas so its good that the kids have a break with gadgets. One thing that should be improved is to have telephone to communicate with frontdesk, housekeeping or restaurant. The environment is also relaxing as it has so many trees and picture worthy locations. The pools are clean and they have two sets of pools with adult and kiddie pools. Food was not bad but nothing special either. Overall it was an enjoyable stay.

Very nice place to have drinks and foods with family and friends. The food is very good and not only Filipino.....the terrace is very pleasant and you can have your own Kubo.....the only problem is the parking. They don't have a big parking and cars are parked in front of each other, and we had to wait 29 minutes for the hotel to call and find the owner of the car in front of us....very anoying

Checked in on the 18th, the environment is very good, the service is very thoughtful, very safe, there are hotel staff guarding the door at night! A special mention is that this restaurant is really great. I recommend going to her house for dinner. I ordered three or four dishes and it was dazzling! (PS On the second day of check-in, I left my phone on the chair by the pool after swimming. When I found out that I was looking for it, the hotel staff just delivered it to the door of the room very enthusiastically. Thank you so much!)

My dog and I were actually celebrating our birthday during the stay. We arrived around 8:30pm as we had some errands before going to the resort. As for the room, WOW! So happy it’s just 1st floor and has breathtaking seaview since I have senior mom with me. The location is actually a little bit far but it’s understandable since it’s a diving spot. I really love that it’s almost a secluded place. The beach is not crowded and it’s beside the 5-star resort, so called Vivere. The service is great, however, the reception is so hard to reach. Their mobile number is not working, I think? Plus the telephone in the room. ‘Cause everytime I dial, it doesn’t push through. Just a suggestion, since the front desk is not 24/7, atleast improve the communication service with the reception using other platform like social media or messaging app to address guests’ concern. Cleanliness, it’s good but I spotted some stains in the linens, particularly with the duvet cover and flat sheet. It was an old stain which I think laundry can no longer remove it. But it didn’t bother me at all, so long it’s not blood. For the amenities, highly recommended! You don’t have to look for anything else because they have it in the hotel. I just hope that the elevator soon will be available (one of the staff told us). Also, kudos to the one who assisted us when we arrived. I wasn’t able to get his name but maybe he’s from HK Dept. I appreciated how he’s happy to help us eventhough we have to go down 200+ steps and go up as well. I think he was also one of the staffs who carried our things when we checked-out. :) For the resto, food was awesome and the staffs are easy to approach :) Overall, I will recommend it and surely will comeback, not just for leisure but for diving (as I’m planning to push Scuba soon). Thank you so much, Altamare! 💛 So glad I found this pet-friendly and peaceful resort in the heart of Batangas! -From a satisfied Hotelier/guest ☺️