Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Oct 26, 2023
Jhanly miguel
Some waiters at the Poseidon buffet treated us reluctantly, quite the opposite of Domingo who was always attentive and with a good smile, the guys at the pool bar at the palace and the Secret are 100%, as for the room we had cockroaches in bed, bathrooms were regularly clean, otherwise good.
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Price per night from:DKK 1,025
Posted on Sep 6, 2025
Guest User
房間有些舊了,近海灘沙子和海草,不適合浮潛。除此之外都還好。服務和食物都沒問題。餐廳很多可以選擇,當然口味是拉美的,喜好不一定。工作人員四處都很熱情,響應也算及時。親子的很多,晚上也有樂隊,**,等很多娛樂。整體還是不錯的。
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Price per night from:DKK 1,547
Posted on Apr 29, 2024
Heather Trent
The majestic elegance is beautiful!!! Very clean, rooms are very nice.
The average rating was because we paid extra for “Elegance club” adult only. This was our 29th anniversary and we wanted it to be kid free. We searched for a hotel that had adult only amenities. When we showed up at the hotel they told us those rooms were sold out in the adult only section. That was disappointing since we paid for that section. We were still able to use the amenities but they were two buildings away. We booked months in advance so that was disappointing. They did give us a voucher for $200.00. To be used towards a $360.00 massage. But we would have loved the room in adult only section instead. The drinks were great! The food average. Entertainment average. The staff-some were great but I would say around 90% don’t even acknowledge you with even a hello. Overall though the place is beautiful! The pools are well maintained and had a great vacation overall.
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Price per night from:DKK 1,667
Posted on May 8, 2026
Guest UserExcellent place! The facilities are beautiful, clean, and in great condition. The staff's service and treatment are exceptional; they made us feel like family. I truly loved every moment there and all their employees. I would definitely come back a thousand times without a doubt.
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Price per night from:DKK 656
Posted on Sep 13, 2026|Deluxe
Guest UserThe facility outside is well kept, the cleanses in the room could be better. We had the ceiling fan, the phone in the room and a faucet leaking in the bathroom and it didn’t get addressed until the next day.
After it was fix it was all better.
I would recommend to stay here it. You will have plenty to do, plenty to see and good food.
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Price per night from:DKK 939
Posted on Jun 25, 2022
WILLIAMSSHEILAUpon arrival i found out that Trip.com botch my reservation. i booked a garden suite that offered a king bed or two doubles. My search was 1 room 2 adults i was giving Punta Cana. princess suites. the resort refuse to check me and my sister in because a phone rep told me that my booking was good for two. had to use my spending money to pay extra cause Trip.com did not put my sister on the booking. food was nasty, cold and picked over. fresh food was not put out often enough. Flies were all over the food. wait staff at the steak house was rude and nasty. Refuse to correct my order after they messed it up. Spent an entire night hungry. beautiful spot but will never go to this resort again nor will i book with trip.com
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Price per night from:DKK 575
Posted on Jul 1, 2026|Bungalow Suite
Sami Moilanen
This is a large hotel complex where accommodation is spread out over a very wide area in separate residential buildings/villas. There's a tram/golf cart service within the complex, which in theory is great, but in practice, the system is annoying: the carts wait at the end of the line until they're full, meaning you often can't get on if you're picked up along the way. Sometimes several carts would be queuing up.
The rooms were mostly clean. I stayed in two different rooms myself. However, the shower water pressure was weak, and on a few mornings, only lukewarm water was available. One morning, pressure washing started in the pool area around 6:00-6:30 AM, which isn't exactly pleasant when you're trying to sleep.
The food is generally 3/5 quality. Not gourmet, but not a disaster either. The pizzas at the buffet were better than at the actual pizzeria, which says something. The pizzeria's 'thin & crispy' was more like soggy dough than thin and crispy pizza. In the same place, the lasagna was quite alright, and it sometimes appeared in the buffet as well. I'd skip the sushi restaurant entirely: watery rice mush with a piece of fish thrown in. At the Mexican place, I got the wrong order, and at the Indian restaurant, the food wasn't spicy or hot even when specifically requested.
There are many restaurants and plenty of choice, but in many places, customer service and quality are severely lacking. Generally, the male employees gave a lazy impression, as if they were just doing the bare minimum. Female employees, on the other hand, smiled, chatted, and clearly made more effort. There were exceptions, of course, but few and far between.
Hygiene also raised a few questions. Birds flew around the food if you left your plate unattended for a moment. Once, I saw a bird fly into the steak restaurant area, where dishes were being prepared. Towels are changed often, but in the evening, they might not be available. Also, you didn't always get your towel card back when exchanging towels, at least not at the quieter pool's towel station.
The drinks selection is quite simple: beer, red and white wine were practically all of the same quality. The cocktails felt like they were all made from the same bottle, just with a slight change of color. You can get better for money, of course.
On the positive side, there's a different show every evening and activities for children. Waiters also circulate around the area. However, I missed having water stations where I could refill my glass myself without queuing behind food trucks or cocktail counters.
If you get the hotel cheaply and your main purpose is to be at a large resort, eat at the buffet, and indulge in alcohol, then it's fine. The facilities are good, but in terms of service, restaurant quality, and practical arrangements, the overall experience remained quite mediocre.
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Price per night from:DKK 644
Posted on Oct 10, 2025
Guest User
Отель старенький, персонал великолепный, океан шикарный, еда вкусная. Из минусов - номер нуждается в ремонте.
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Price per night from:DKK 834
Posted on Feb 27, 2025
Guest User
Everything was fine, breakfast service was a bit slow but otherwise a good hotel next to the beach
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Price per night from:DKK 311
Posted on Jan 9, 2019
是米兰哒吖Most of the waiters can’t communicate well in English, causing many things to go wrong. The restaurant requires an appointment except for the two buffets. The food in the international restaurant is very dirty. My friend ordered an appetizer. There were more than 10 bugs on the table. The scene of climbing out of the food is shocking and the restaurant is very inefficient but the hotel is well located. A taxi from Punta Cana Airport is 30 dollars, downtown is 10 dollars, and Blue mall is 25 dollars.
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Price per night from:DKK 1,442