Urban Hotel Bishkek Reviews

When I stepped into the Kyrgyz City Hotel, I started an unforgettable journey. This hotel is like a window into the unique charm of Kyrgyzstan, showing me the warm hospitality and unique style of this land. 1. Location: The heart of the city, a convenient choice The hotel is located in the core area of ​​the city, close to the transportation hub, and easily accessible to the airport and railway station, which greatly facilitates travelers who have just arrived. There are many restaurants, cafes and shops around. Wandering around, you can not only taste local specialties such as roast lamb and pilaf, but also pick out exquisite and unique handicrafts and deeply experience the urban life of Kyrgyzstan. 2. Service: Thoughtful and considerate, making guests feel at home The hotel staff's service is outstanding. From the warm and efficient reception at the front desk to the meticulous daily cleaning by the room service staff, everything reflects their care for the guests. I once needed to adjust my accommodation arrangements due to a change in my itinerary. The staff not only did not complain, but also actively helped with coordination and provided many practical suggestions, making me feel the warmth of home in a foreign country. 3. Rooms: Comfortable and elegant, blending tradition The guest rooms are uniquely decorated, ingeniously combining modern comfort with Kyrgyz traditional elements. The bed was soft, ensuring that I had a deep sleep every night; the interior was decorated with exquisite Kyrgyz carpets and ethnic wall hangings, creating a strong local atmosphere. The room is spacious and bright, with complete facilities and stable high-speed internet, allowing me to switch freely between leisure and work. 4. Dining: a feast for your tongue, a taste of flavor The hotel restaurant is a gourmet adventure. The breakfast is rich and varied. In addition to the common Western bread and ham, there are also local specialties such as steamed buns and yogurt to start a full and energetic day. Dinner is a great opportunity to savor traditional delicacies such as horse sausage and ghee cakes. The chef’s superb cooking skills bring out the deliciousness of the ingredients to the extreme, and every bite is an in-depth exploration of Kyrgyz food culture. 5. Facilities: All-inclusive, meeting diverse needs The hotel gym has brand new and complete equipment, which meets my habit of exercising during travel. The leisure area is warm and cozy, a great place to chat with friends or read alone. In addition, the hotel also provides car rental services, allowing guests to explore the surrounding magnificent natural scenery by car, such as the azure waters of Lake Issyk-Kul and the majestic snow-capped mountains of the Tianshan Mountains. Kyrgyzstan City Hotel is the best choice whether for business or leisure travel. With its excellent service and comfortable environment, it allows every guest to immerse themselves in the unique charm of Kyrgyzstan. I look forward to our next meeting.

It's a nice hotel. It's very convenient. It's next to a shopping mall. It's close to everywhere. The hygiene is okay. The aunt is very proactive in cleaning. The price is worth staying here!

Everything was great! I recommend the hotel!

Stayed for a week in a row, not bad!

It's so bad, I'm convinced

房間極其小

房間乾淨整潔！

Honestly ,very poor service. They can not speak all languages that mention on their web page. I tried to communicate with them in English but the staff there didn’t speak English so she used Russian but my Russian communication was not enough to communicate. Staff of this hotel can change their opinion immediately and do not care about you and yet they are ready to blame you and argue with you instead of solving the problem! There was a problem transferring money from my account. I have tried many ways as they asked for. But the problem with their system. Manager didn’t want to understand and did not provide Mastercard as she promised instead demanded me to pay in cash and demanded to give my passport. I have lost my cash at the airport but I have reserved a room and add my card to pay but the money was not taken from the hotel I did not know why? I was interred my bank account for online payment for staying one night at that hotel and even I left a note and even texted with the manager throughout email before leaving my country but she said nothing about the payment. I was confused when I saw the my booking payments at the hotel. I explained my situation and asked to give me time to transfer but it was very difficult to transfer money the hotel’s account.After trying 4 hours I initially transferred money to managers local bank account given by one man who even doesn’t work there came to the hotel as a Translator! Her attitude was childish and whatever I asked he said I do not know then why he even was there if he was unable to explain the situation. He kept said the manager has a problem. It was crazy night. Even the money sent the manager did not respond me when I sent her the receipt to her email and even in the morning when I asked my all deposited money back she could not wanted to give it back immediately! This was the worst service ever I have faced with! Manager can’t handle the problem. Very rude staff! Irresponsible for their job! Regretted visiting there! They can’t provide quality service. Staying there was stressful. They don’t even care to say bad anything about you using Russian language! But breakfast was good and the room was clean but there were three beds which was totally different from the room that I chose. I do not recommend for basically foreigners to stay at this hotel because if you got a problem instead of solving it staff can demand you leave the hotel in the middle of the nigh even you add your card to their site and all of your ID. They do not give you a chance or can not tell you in advance. They cancelled my booking from the site Agoda thus I left the review here!

One of the best hotels I've ever been to, everything was new and clean, with delicious breakfast and pleasant staff. I've felt very welcome during my stay in Bishkek, in part because of this hotel. It's a short walk from the nearest bus stop and there are plenty of walking distance coffee shops around for work. I don't think anyone would regret choosing to stay here.

I am constantly traveling because I am a flight doctor. I checked in to this hotel at 6 in the morning, we made a reservation for two days just to sleep for 8 hours and leave. However, they started knocking on my door at 12 noon, they opened the door sleepily and reminded me that there was a reservation for two days, they said we know but we have to change your room..! I got angry, I will sleep for only two more hours and go, I said I am not changing the room and sent the attendant away..! It is more of an apartment than a hotel, there is no elevator, the bathroom is slippery, I slipped and fell after the shower, I broke my arm, it swelled and bruised! I got a double bed single room, there were 3 single beds in the room like children's beds, the price was not cheap at all compared to the conditions of that country..! I am sorry, I do not recommend it to anyone, the employees tried to help politely..