72 Reviews
Birch Hotel
Heywood
Stayed overnight and was pleasantly surprised how welcoming the entrance was. The reception, bar and breakfast room was beautifully decorated and our check in was fine. We asked could we have a drink before we went to our room and was told to wait a minute until the receptionist had finished what she was doing. My husband asked what time does the bar shut and was told it just depends how busy it is! Again he asked what time does the bar shut and she replied 10pm…. OMG!.. When we went to our room as stated in other reviews it felt like we’d entered another hotel. The room was smelly, very dated with broken handles on the furniture, the windows had failed and the bathroom was awful. Black mould on sealant, missing grout, a shower tray that wouldn’t drain properly and the pressure very slow. We would have requested to move but was told on checking in that there was a wedding on in the morning and that the hotel was fully booked. When we went down for a drink and had to wait until the receptionist had finished checking customers in until he could serve us, then he took bed linen into another room ( it was in the bar) and then he dashed back to answer the phone! Obviously not enough staff. In the morning we decided not to have breakfast so cannot comment on that but when we checked out nobody was at reception, no bell to ring for attention. We didn’t want to just leave the key has we’d had drinks put on the room and I wanted to check our bill but when my husband checked in the breakfast room he saw no one! So we had to just leave the key on the desk and checked my bank account when I got home. If this hotel is in the middle of refurbishment then it should be honest to their customers regarding the rooms.
Very Good
104 Reviews