Palais Hortenberg

We loved this hotel! Was by far our fav on our Europe trip. Huge room, so QUIET, and amazing location. Staff were great and helped with any questions we had. Would def recommend!!

The apartment I booked was spacious and had all amenities necessary, a very comfortable bed and was very quiet. It was new and also very clean. The entry was easily accessible and the ladies at the reception area were always helpful. The location is convenient with the grocery store across the street and everything within walking distance. The spa was wonderful! I will definitely book there again.

An all digital setup of a location that you can’t Google nor your maps locator finds it. They send you a code to operate entrance, light and everything else but we booked through ******* so it popped up randomly in a link of a text message after searching for it. Ended up being annoying and clinical… but architects did a good job. More for nerds and IT dudes …

This property is in the heart of Bolzano so walking right into the historic district is not an issue. Parking was super convenient, as was the code system for both the parking garage and entry to the room. No keys or cards required! Upon entering the room, I could see it was immaculate and new. The concrete floors were stunning as was the entire bathroom. My only complaint was there was no hot water for my entire stay. I wrote an email over ******* to the property, but it was never addressed. The following morning I mentioned it to the young woman at the front desk and she stated that the entire property had no hot water and they were working on it. This was a major disappointment, since I could not even use the beautiful shower in the bathroom or take a shower at all. Seemed like a lot of money to spend to not be able to enjoy the beauty of the room. Left a bitter taste, especially since the hotel has not, to this point, even addressed my concern or offered any sort of compensation/voucher/etc. I am hoping for some sort of resolution to this, as it really left me thinking I wouldn't stay here again, based on the response, or even caring to offer anything in return.

Very nice view, modern and comfortable. The location was great too. Close to everything.

The location was excellent with great parking! Only issue we had was check in. We arrived late and the service numbers provided did not work. ******* representative was also not able to get hold of anyone. However we were able to get into the apartment and speak to the receptionist the next day. Overall was a great location!

The hotel is new so everything is clean. Being new there are some things that were a little difficult for someone in my generation to understand. For instance everything is controlled from wall screens, lights, doors, window shades...ect ect. Be sure to check in before the front desk goes home at 5 p.m. If you are late like we are they will answer the phone and direct you appropriately but the language barrier is difficult to overcome. That said, I will stay there again. It is right in the mix of the city so everything is right out the door.

Hortenberg Homes is right at the edge of old town, in a great location, and it was super easy to check in without seeing anyone; everything worked by email. The apartment was nice, with a good kitchen and island, and a bedroom you could close off. It was a bit sp**** though. No carpets, so you are walking on concrete floors. No silverware, which was annoying, because we expected it, given there were glasses. We couldn't turn the towel warmer off in the bathroom so it was always super hot in there. But generally, a nice place to stay that was a good value given the space and location.

Like the smart electrical and lights. Balcony was lovely. Front desk were very friendly and helpful