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Posted on May 16, 2024
YC008
Here's why we gave the experience 3 stars;
First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review.
The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-)
Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance.
1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process.
2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance.
Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.
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Price per night from:PHP 21,729
Posted on May 5, 2025
Lyn R.
Awesome front desk service and staff! Just stayed over for the weekend to attend a Dodgers game. Picked this hotel because other closer hotels had a $40-$60 per night parking fee, while this one was reasonably priced at $15 per night I believe. I wasn’t expecting a brand new hotel, and it was really nice. Only junk thing was our in room fridge was either broken or not plugged in so I had to throw away a cup of fruit but not a big deal. Will definitely be staying here every time I come to town for a game.
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Price per night from:PHP 9,507
Posted on Mar 11, 2026|King Room
Guest UserThe hotel's location is very close to the airport, with plenty of convenient shuttle services. The room was clean and quiet, ensuring a good night's sleep. There's a large supermarket, a burger joint, Starbucks, and convenience stores nearby, making it perfect for guests transferring flights the next day. The breakfast was Western style and a bit monotonous, but to my surprise, the restaurant had a hot water dispenser. This was very convenient for making tea or instant noodles if you're not a fan of Western food.
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Price per night from:PHP 8,355
Posted on Aug 11, 2026|Traditional two queen Room
2qwl2This hotel is conveniently located near the airport and offers a free shuttle service to and from the airport, running 24 hours a day every 15 minutes. When departing, you wait at the bus stop outside the lobby door 5 minutes beforehand. You'll need to load your own luggage onto the bus, but the driver will help you place it on the luggage rack. Just tell the driver your terminal or airline, and they'll stop and remind you.
The hotel also provides complimentary luggage storage.
Each floor has an ice machine, and there's even a microwave in the ice room.
There are many rooms on each floor. I checked in at 5 PM and was given a room on the 5th floor, all the way at the end. Since it was only for one night, I didn't bother asking to switch, but dragging my luggage across the carpet to the furthest room was quite tiring, especially considering it's a 15-story hotel.
They provide two complimentary bottles of water in the room, which was a first for me in my 15 nights in the US.
The double beds are very large, and the room itself is spacious with a big sofa. There are plenty of charging ports by the bed. The only downside is that the bathroom isn't very big, with the toilet and bathtub being uncomfortably close together.
However, the water pressure is incredibly strong! I was a bit worried after reading reviews about low water pressure, but it was surprisingly powerful, making for a very comfortable shower.
I met a very nice housekeeper on the 5th floor in the evening.
For check-out, there's a box by the elevator where you just drop your room key and card holder.
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Price per night from:PHP 10,613
Posted on May 30, 2026
Guest User
The hotel is very close to the airport, so you can hear planes taking off and landing occasionally, but it's not a big issue. There's a restaurant on the first floor which is quite convenient. Plus, the hotel offers a free shuttle bus to the airport every 15 minutes, making it super easy to get there.
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Price per night from:PHP 7,388
Posted on Jun 25, 2026|Luxury King Room
Guest UserThe room was clean and the front desk staff were friendly and welcoming. They spoke both Chinese and English. The complimentary breakfast offered a good variety of options. The only downside was that the air conditioning was a bit noisy.
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Price per night from:PHP 6,283
Posted on May 4, 2026|Traditional, Guest Room, 2 Queen
tchbConvenient option for a layover, with a hotel shuttle to the airport that takes about 10 minutes and runs every 15–20 minutes. The gym is well-equipped, and it’s also about a 10 minute walk to the car rental facilities across the street.
That said, water isn’t provided in the room unless requested at the counter, and overall the facilities felt a bit underwhelming for the price paid. Still, a solid choice for short stays due to the location.
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Price per night from:PHP 9,489
Posted on Jul 6, 2026
Guest UserDecent option for early flights - clean, relatively nice staff, AM/PM right around the corner - a few restaurants within a 10-minute walk. The area has been cleaned up a bit. I wish the shuttle were on a set schedule, but I only waited an additional 10 minutes over the ”guesstimation” of the front desk staff the night before for a 5 AM pickup.
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Price per night from:PHP 7,379
Posted on Mar 10, 2025
Guest User
The location is very good, on West Hollywood Avenue. The only thing is that the lower floors are facing the street and it is a bit noisy. I originally lived on the 2nd floor. It was Friday and Saturday. There was a party downstairs and it was very noisy. Later, I helped move to a higher floor. The restaurant food was very fresh and delicious. The overall experience was good.
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Price per night from:PHP 32,230
Posted on Nov 3, 2025|Bed in Comfort Shared Dormitory, Women Only, Non Smoking, Balcony (Female Only)
t_m_yThe location is fantastic, with direct access to the D line. K-town also offers plenty of great food and shopping. It's a converted detached building, and the front yard is beautifully decorated. Inside, there's a lot of vintage decor, making it feel like it used to be an office, complete with a piano. I booked the room hoping for a tall arched window but it didn't have one. However, the overall facilities are clean, and the bed outlets and lighting are well-thought-out and convenient. The front desk staff are very welcoming.
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Price per night from:PHP 911